Filed under: Features, Troubleshooting, Ask TUAW
Ask TUAW: MobileMe syncing problems, invisible files on FAT32 discs, creating an online store, and more
This edition of Ask TUAW tackles questions about MobileMe syncing woes, OS X invisible files, online store creation, watching AVIs, sorting Apple Lossless files and more.
As always, your suggestions are most welcome, and questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X, as certain answers will vary between different Macs and Tiger vs. Leopard, etc. (we'll assume you're running Leopard if you don't specify). And now, on to the questions!
historydoll asks
I have an iCal syncing problem. I'm still running Tiger (the latest update, 10.4.11), and it seems that every time I sync to MobileMe I wind up with an additional calendar both on my desktop and on my iPhone. I have been looking and have found vague references to this problem, as well as several scripts for removing duplicated events. I don't need to remove duplicated events, I need to remove entire duplicated calendars. And yes, I can just delete them manually each time, but it seems as though there ought to be another solution. Any ideas??
Your best bet is probably to reset your sync data and replace everything on MobileMe with the most up-to-date data from your Mac. First make sure you have the all of your most recent data on one Mac. Then in the MobileMe Preference Pane go to the Sync Tab. Hit the Advanced button, choose your computer and hit the "Reset Sync Data..." button. Be sure to select the arrow pointing right to replace data on MobileMe with data from your Mac. When you sync everything on MobileMe should be replaced. You may only want to do this with your Calendars and not all of your other data, in which case simply deselect all the other options (Bookmarks, contacts, etc.) before you reset the sync data.

Ryan asks
Long time reader, first time poster and all that jazz. Been wanting to get a Mac for a long time and I finally pulled the trigger and purchased a used 17" MBP that still has 2 years on the extended care plan. ... in one of the times messing around on my friend's MBP I swore I found a preference for switching the Close, Minimize, Maximize buttons from the left side of the window to the right side. Anyhoo, but now I can find no such option in the preferences. Am I just crazy and there's no way to do this? Or am I overlooking something? After many many years of closing the window at the top right it's the only time I truly feel like a lost puppy when I'm using OS X (Leopard).
First of all, welcome to the fair platform, but to answer your question: no, Apple does not include an option to change the location of those buttons. However, you'll soon get used to it and never think about it again. In the meantime, you might like to learn the keyboard shortcuts for the buttons: ⌘+W to close the window and ⌘+M to minimize.
Sebastian asks
I have an external hard drive that's formatted FAT32. Every now and then I switch between XP and Leopard and access that disk. When I use it in Windows and then in OSX later, I always get the two folders "System Volume Information" and "Recycled". I turned off the thumbs.db files, so they're not showing anymore, but the folders still remain. I don't want to delete them every time, but I don't like them there. So: Is there any way to hide them, since the "." won't work? Or at least an automator script that kills the two folders every time I mount the disk?
You need a little utility called BlueHarvest ($12.95). It will allow you to automatically remove these invisible files when browsing a FAT32 (or other non-HFS+) disc. It installs as a preference pane and allows you to choose various options for protecting non-HFS discs from DS_Store and .Trashes files as well a stripping resource forks.
shaun asks
I've just started doing a Computer Science degree at uni, and I have little programming experience. We're using UNIX on the course, and I've been encouraged to use Terminal for file browsing rather than Finder. The problem I've come across is that when I'm trying to change directories or open files, Terminal doesn't seem to understand filenames that include spaces, and Finder does. Is there a way I can type filenames with spaces in to make Terminal see them, or do I have to rename ALL my files?
To type in file or folder names containing spaces you just need to include the name within double quotes. So for instance: ~/Documents/"Word Doc with some spaces in the Name.doc". You can also escape space or other special characters with a backslash -- My\ File\ Name.
Handling odd paths is easier if you leverage the Terminal's ability to interpret folder paths dragged from the Finder. Just start typing the UNIX command you want, followed by a space ('ls '), then drag the target folder into the Terminal window -- it will fill in the path for you.
Blake asks
I am hoping to set-up a store for my high school where students can go online, view and purchase items. I am hoping to find a software that makes this setup as painless as possible. Any recommendations would be greatly appreciated!
I have not used it myself, but the easiest way I know of creating an online store is with the web creation application RapidWeaver ($79.00) and the PayLoom ($19.95) plugin. This will allow you to create a website front-end for the PayPal shopping cart system.
There are variety of other server-side solutions (e.g. X-Cart), but you can expect that these will likely be more expensive and require considerably more setup. You might, however, find a web-hosting provider that includes something like Zen Cart as part of one of their hosting packages.
Andrew asks
I've got a slightly odd one - when my MBP (15.4, 2.2GHz) goes into screen-saver mode, the colour profile occasionally goes from 'Color LCD' to (I think) 'Wide Gamut RGB'. I'm running 10.5.5, but it was the same under 5.3 and .4
A number of other folks have reported similar problems. The only potential solution I've found involves deleting the com.apple.preference.displays....plist file located at ~/Library/Preferences/ByHost/ as discussed here.
Federico asks
I have an Intel iMac with Mac OS X 10.5.5 and iTunes 8.0. I'm very obsessed with audio quality, I have an Hi-Fi system and my Mac is one of the sources, via an external DAC, so I rip all my CDs with Max in both Apple Lossless and AAC (for my 16Gb iPhone). I'm trying to use Frontrow as a more comfortable way to access to my music but all my music is duplicate in the library as Lossless and AAC. Is there any way to have only Lossless music in Frontrow or to have it in a subcategory or something?
Your best bet would be to create a Smart Playlist. Create your Smart Playlist with Kind is Apple Lossless with Live Updating checked. Now that playlist will contain only your Lossless files. You can then create other playlists off of that one to further organize your music.

FlatDog asks
I have a MacBook Pro and 10.5.5. recently (post the 10.5.5 upgrade) the nmbd process has been hogging all my CPU power, resulting in my fans running fast all the time. If I kill the process in activity monitor the fans immediately go slow again, but the process auto restarts and the problem returns in less than a minute. I've posted on the apple forums and no help so far. Some people suggest installing Samba, but I couldn't work out the install process as it looked extremely complicated. Please can someone help, my CPU is being maxed out, my fans going wild and my battery draining quickly.
Have a look here. Apparently the problem can be solved by deleting the /var/samba/gencache.tdb file in the terminal.
Kam asks
How the heck can I convert my avi movies to a different format that works on the macbook pro. sorry I am not the most tech savy, I'm new to the apple game
There are tools (e.g. ffmpegx) you can use to convert the files, but if all you want to do is view them you don't need to convert them. Just install the free Perian plugin for QuickTime and you should be able to view your AVIs just fine. For Windows Media files, Flip4Mac will do the job too.

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Reader Comments (Page 1 of 2)
Ryan Robinson said 2:12PM on 10-21-2008
Here's a question for ask TUAW, and one that I feel is relevant to many of us!
I want to have two iTunes libraries. One will be my main one (say when my Macbook is at home connected to external HD), that contains ALL my music and videos. The other will be the portable one (on my internal HD), containing only my music. How can I do this, and keep the JUST the music on both sync'ed so if I ever add an album on one, I don't have to manually do it on the other?
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Benjiku said 12:34PM on 10-21-2008
THIS is THE question ;-)
Seriously, this is a must have and i hope Apple will include this functionnality in a next release as it is sooo difficult to maintain an iTunes library between several macs (family iMac, my MBP, my wife MB).
BTW, there's a solution to select a library when starting iTunes but it's more a hack than a real response to this lack of "shared library" problem.
naugahyde said 1:15PM on 10-21-2008
This can be done fairly easily, it's been discussed here at TUAW I believe. Google it, I'm too lazy to explain how, but it CAN be done
Keith said 1:33PM on 10-21-2008
To create a separate iTunes Library with different content, hold down the option key before opening iTunes. It will give you the choice to create a new separate library or find an already existing one. Once you have created a separate one you can switch between the two by again holding down the option key and clicking choose library. As for syncing though you will only be able to sync from one iTunes to your iPod. If you do try to it will not let you, asking you to reformat the iPod due to copyright laws. Hope this was helpful.
Netback said 1:43PM on 10-21-2008
What I have found is the easiest solution for this is to actually just use one Library. What I do is just create one playlist for my internal hard drive and one for my external. Everything will be listed in the main list so if my external is plugged in I know i can just look at everything. But if it isn't I know I am restricted to my internal playlist. It isn't perfect especially for large libraries but it is easier than managing/switching between two libraries.
Chris said 12:41PM on 10-21-2008
Hello KAM -
You should also try VLC to play your AVI and other format movies. It is open source, with over 9 million downloads. Seems to handle any format you can think of!
http://www.videolan.org/vlc/
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Federico said 12:49PM on 10-21-2008
I'm the federico of the iTunes question: the problem is that Smart Playlist into Front Row isn't organized into Artists, Albums, etc.
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St3phen said 12:49PM on 10-21-2008
shaun should use the Tab-completion capability of Terminal. Basically, he would type enough of the directory (or filename) to be unique, then press the Tab key on the keyboard. This will automatically escape any spaces (or other characters in need of escaping) to create valid path arguments while speeding-up the typing process considerably.
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1010 said 12:55PM on 10-21-2008
Didn't knew about the Perian plugin.
Thanks !
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Andrew said 1:02PM on 10-21-2008
If I remember correctly, Tiger doesn't have the MobileMe preference pane. It only has the .Mac pane. So your first tip won't work for anyone running Tiger.
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Paul said 1:09PM on 10-21-2008
@Blake try http://www.shopify.com - it's a fully manageable hosted e-commerce solution that even comes with front-end designs (you can create your own too with a bit of html/css knowledge) for $24 per month (it's not going to be too hard to cover the cost as long as you're selling a couple of products a month).
It'll be a lot easier than building your own store by hand and then having to keep it updated manually.
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JoeAD said 1:08PM on 10-21-2008
For setting up an online store look at Magento (http://www.magentocommerce.com/) it's easy to set up, feature rich and best of all it's free.
Not connected with them in any way, just have had experience setting up a number of stores running on Magento.
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Tony said 2:53PM on 10-21-2008
I second this.... Magento blows away all other e-commerce packages....and it's free (as in beer).
Brassen said 1:32PM on 10-21-2008
Hi, I've got a question for the next round:
Last gen Macbook, Leopard with all updates...
How can I sync my Motorola Razr2 V8 with iSync? It does not recognizes my phone...
Thanks!
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Kevin said 1:46PM on 10-21-2008
I've got the same problem as Andrew. It's definitely an annoying issue. Not sure about the solution offered (haven't tried it myself), but a quick way to get back your color is to just open the displays pref pane. Once it opens, the color returns.
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Andy said 2:07PM on 10-21-2008
I've got my own question for the next edition:
I have a Macbook Pro running OS 10.5.5, and I currently have a 250 Gb external drive that I have partitioned into 2 HFS+ portions (one for Time Machine and the other for storage). Unfortunately I'm running low on storage space and I want to combine both partitions, erasing the Time Machine backups but keeping my storage files. Is there any non-destructive repartitioning tool for leopard?
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Jason said 2:18PM on 10-21-2008
shaun needs to learn the joys of the tab key, the tab key and bash (or really any other shell that doesn't suck, like ksh... ksh sucks).
shaun, or any editor who's reading this:
Remembering to escape or quote something after the fact is really frustrating, so start learning the almighty tab key.
Let's take a really stupid simple example.
I go in to the Library folder pretty often, and Application Support is one of the pretty oft ones inside of that.
With Terminal.app open, you should start in your home directory (assuming: /Users/shaun), type:
cd Library/App, by , I of course mean hit the tab key.
Your shell will expand Library/App to Library/Application\ Support automatically.
The tab key is a pretty universal autocomplete, and if it can't autocomplete automatically, you'll hear your default system beep. That means either something doesn't exist to be completed, or there is more than one thing it could complete too. Hit tab twice and you'll see all possible completions, or if you see nothing, then you've typed something wrong or it's just not there.
The tab key is SO helpful on the terminal, it's one of the first things I ever teach to new learners.
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Brandon said 3:58PM on 10-21-2008
Question for next time.
I have the latest imac running leopard (with all the updates). As of a few weeks ago a file appeared on my desktop called .DS_store and it won't go away. I understand that the . should make it an invisible file, but it's not. I've tried trashing it, moving and yelling at it with a stern voice, it but it just keeps popping back up. What is it and how do I get rid of it?
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Aaron said 5:03PM on 10-21-2008
Here is one for you. I have been using iPhone Remote (Telekinesis) as a server for an iPod Touch/Various Laptops for a while now on my Mac Mini HTPC.
However my problem comes in DivX files which are obviously not playable on the iPhone/iPod Touch. I don't want to convert these files as lossy > lossy is a big no-no and I don't really want artifacts on my HDTV.
Right now I have it set up so DivX files use the DivX Web Player when the browser accesses the file, however that will not work on the iPhone.
That stated I want to know if there is a way to have VLC transcode on the fly to the iPod Touch/iPhone. Any ideas?
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Mike said 6:20PM on 10-21-2008
I've got a year old MacBook that I'm very happy with. But, let's just say, for the sake of argument, that I was eyeing those shiny new MacBooks... ;) What do I need to do to properly prep my current MacBook for sale? ie, remove any personal info, etc... Is moving to the new MacBook simply a matter of using Time Machine? Thanks!
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