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Pingdom posts insight into latest Mobile Me outage

Despite the server-side updates Apple detailed last week, the company's beleaguered Mobile Me service is still problematic for many users. Yesterday, we received a number of e-mails complaining that Apple's Me.com domain was reporting 404 errors. Today, the fine folks at Pingdom.com (which monitors website uptime), posted some details about what was going on.

It appears that there was an issue with the Me.com redirect. If a user directly typed in http://me.com/mail, he or she could successfully access the server. Trying to access the Me.com domain, however, led 404 HTTP error response with the words "Not Found: Resource does not exist," appearing on the page. This outage lasted nearly seven hours, from 2:29 AM EST - 9:25 AM EST on November 3, 2008. Because the outage occurred at night in the continental United States, most affected users were from Europe, where the outage lasted for most of the work day.

If this was a simple redirect error (which it appears to be), why did it take seven hours to fix? My guess is that no one at Apple was alerted to the problem until someone came into work at 6:00 AM PST and started seeing error request e-mails or had problems accessing the domain.

This is a problem. If Apple is truly dedicated to making Mobile Me a service it can be "proud of by the end of this year," the company should really consider having either dedicated 24-hour Mobile Me IT support (or more support) or figure out a way to resolve errors like this in a more timely matter. Redirect errors or glitches are not uncommon, but any company trying to run an international communications service needs to get on the ball.

Despite my vocal misgivings about the service, before it even launched, I signed up for a 60-day trial in early July -- so I could "eat my own dogfood" -- as they say. And even though my service was extended for free until December, I canceled in September. Why? Because the service proved it wasn't reliable enough for any sort of e-mail communication, its calendar syncing was complete junk, and it seemed like every time I tried to access the service, it was either slow as all get out or unavailable. Free or not, that just isn't worth the hassle. At least with Google, it apologizes when it has an outage and if you pay $50 a year, you get actual phone support that doesn't just go to a random Apple Care person with no knowledge or information about the issue.

Are you still a Mobile Me subscriber? Sound off in the comments!



Despite the server-side updates Apple detailed last week, the company's beleaguered Mobile Me service is still problematic for many users....
 

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Chris M

I have used .Mac for 4 years now and after the initial transition to MobileMe I have had no issues.

I upgraded to a family account and have 2 iPhones (1st gen and 3g), a new iPod Touch, Alu iMac, 2 dell laptops and 2 XP PC's which all sync flawlessly with MobileMe.

I am actually glad that some of you ARE having problems, either through wanting MobileMe to do something that it can't do or by misconfiguring your systems. The more you moan the more free time I get on MobileMe. Its ACE !!

November 06 2008 at 8:18 AM Report abuse rate up rate down Reply
John S

Yes I am still a subscriber. I was very happy with Dot Mac. It was very good.
Sadly for Mobile Me its not what has been promised. I agree Apple I think has stretched itself too thin with products. It lacks the support to back it up.
I will continue with Mobile Me unil the end of my subscription. I will Not renew.
I have already use another email service for my main communications.
I really see Apple slipping in its quality and its appears to be a trend.

November 05 2008 at 6:45 PM Report abuse rate up rate down Reply
Ilias

Other than the initial glitches I have not had any serious problems with MobileMe. Does anyone know a service that offers push email and OTA calendar and address book syncing for iPhone for less than $99? There's less added value in MobileMe without an iPhone, of course.

@Christina

It's easy to throw an unqualified "calendar syncing was complete junk." The difficult part is to enlighten your readers why you think so. I can't even imagine what was junk. Also, what was unreliable with the email (after the glitches of the first month)? The email works fine and I had very little downtime -- the web interface has been less reliable, of course. But that's not your email. That's your email reader.

November 05 2008 at 5:14 PM Report abuse rate up rate down Reply
James

I had .Mac for years for email and iDisk. I have not really experienced any problems with Mobile Me at all, but perhaps my needs and those of others are not the same. I would like to see continued development of Mobile Me, as I'm sure that there are any number of additional things that could be done.

My only gripe is chat-based support. Although I have used it and it worked, at $99 it should be available via phone (North American-based) as well.

November 05 2008 at 5:02 PM Report abuse rate up rate down Reply
Furbyslayer

Ahh crap, here we go again...

MobileMe stinks, it's terrible, Apple is failing as they get larger, it should be free, etc...

I have been a MobileMe / .Mac subscriber since the begining, when yes it was free, but hosting something like MM costs money, bandwidth isn't free, and as stated by many other commenters, there is value in what is being provided on many fronts.

Yes, the outages were frustrating, but remember this was a major change, and with any major change, there are going to be bumps. Apple did what they could to make it right, I have three extra months of services because I was inconvenienced once or twice during the migration (YMMV) There have been plenty of other migrations that went even less smoothly, and nothing was offered in recourse with certain 'other' comany's products...

If you can see the value in MobileMe, you will have no problem justifying the cost, especially if you have multiple devices that can benefit from it's services.

If you can't see the value in it, then let you trial lapse and be done with it, at least you were able to see if it worked for you before you paid for it, I wish Microsoft would have let me try out Windows ME before I bought it, I would have 'cancelled' it during the first week. (day) (c:

Flame-tards activate! I've said something negative about M$ on an Apple blog... But, why... are... you... reading... this... anyway..¿ (c:

-Furbyslayer

November 05 2008 at 3:05 PM Report abuse rate up rate down Reply
1 reply to Furbyslayer's comment
jacksodj

I dont have any problem paying for Mobileme.. and the feature set is formidable...on paper.

I am at my last straw..In addition to the outage 404 on the 3rd.. it was also down for some period of time on Friday..

which happens to coincide with when my contacts app on the iphone died.. and all my contacts lost their phone numbers and pictures..

Great.. this happened before so I tried the ol stop syncing and resync.. no luck..
go to the home mac.. no numbers there either..
back up form time capsule.. apparently never propagated to the mac address book ever. nice..
how about the touch.. not there either anymore..

contact tech support (hint if you want to chat with a rep click on the "cancel mobile me" area of the support site.. a "wanna chat link" appears)
Mobileme isn't a Archival service.. I hope you have a good back up.

alright..

Now monday ALL of my contacts disappear.
no longer on mobileme.. mac.. touch.. anywhere..

But when I go to the "cancel/chat" area.. i get escalated..
they send me some info on setting my account so they can access it..
still no resolution..

POWER LAME..
Very Buggy.. No service to speak of.. no indication of any outages or problems..
I like the idea of seamless propagation of data.. changes etc.. but the whole spontaneous deletions is UTTERLY UNACCEPTABLE.

November 05 2008 at 4:24 PM Report abuse rate up rate down Reply
Curnsie

No problems that i've noticed, and I use it for work purposes since the .mac days. My brother and I run a photography business and use the calender extensively to sync between our macs and my iphone. So far there have been no problems. Same goes for email. I love the fact that my emails, calenders and contacts are all so well synced with my iphone and macs.

November 05 2008 at 4:50 AM Report abuse rate up rate down Reply
Marco F.

I'm using MM for years already. I like most of it, however, the recent issues have peeved me off quite a number of times already.

regarding the "resource not found" bug.. well, I got that on the www.me.com page too, but when I entered www.me.com/mail manually, I got to the webmail interface w/o issues.. weird?
most
The most annoying issue I have is the spontaneous reloading of the webpage whenever I am trying to write an email. i have no idea why, but the page reloads and poof, gone are changes.

November 05 2008 at 2:26 AM Report abuse rate up rate down Reply
Bill Lindsay

I am a user of Mobile Me. I like the fact that when I put something into my calender on my iPhone, it will push it out to my wife's macbook and iphone. It makes some things a lot easier. I use the iDisk as a huge usb stick and it is great. I use gmail, so I don't care about the email.

November 05 2008 at 12:57 AM Report abuse rate up rate down Reply
Michael@reinhartstudios.com

Absolutely no troubles here. I'll continue to subscribe.

November 04 2008 at 11:49 PM Report abuse rate up rate down Reply
Philipnb

I have been a .mac subscriber for years and will let it expire at the end of this contract. I think Apple, as it grows, is having severe quality issues - it is no longer a "it just works" company with high quality - it is suffering the same ills as all other large companies which, although not surprising, is disappointing nonetheless.

November 04 2008 at 10:27 PM Report abuse rate up rate down Reply
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