HP experts to provide real-time support for Snow Leopard users on 9/9

I contacted HP support concerning drivers for my PSC 1350 for Snow Leopard, and I got a reply before 9/9. It's included below. I gather from this that there is some hope for better HP printer support in the future.

Konrad.



I gather from your mail that you own HP PSC 1350 All-in-One Printer and you want know whether the Mac 10.6 compatible drivers are available or not
Konrad, I realize the importance of the issue and will make sure that I give you appropriate information.
I regret to inform that this HP PSC 1350 All-in-One Printer do not have drivers for Mac 10.6(Snow Leopard) as if now. Our engineering team is working on this project, I cannot be specific but very soon we will be releasing Mac compatible drivers for all the printers. We sincerely appreciate your patience and please accept my apologies.
If you need further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our website at: http://www.hp.co.uk/diagnostics
Sincerely,
Ronnie

My macbook don't run with mi HP c6180 with wifi?

Does anyone know what is happening with the Canon updates? I have a Canon MX 860 and after upgrading to Snow Leopard .. its only recognising the scanner, not the printer. 1hr with Apple tech support didn't help.

They're not saying they're ignoring people until then, only that they will have real time response on the 9th. Which is good, because if these printers no longer work because the drivers are using deprecated frameworks, it most definitely is HP's job to fix them, not Apple's. Apple's been saying for a long time, hey, stop using these things, they will disappear soon, and most developers have been blithely ignoring them.

Everyone should consider what HP's actual plan of support of this operating system and its releases is, based on their current response, and extrapolate what level of ongoing support we will get if we buy any more HP printers.

Funny kind of "queen-for-a-day" support program. I don't need support. I need drivers that don't strip the functions out of my multi-function machine. Currently it no longer responds to the printer's panel controls and no longer works for two-sided printing. The duplex printer module is now just a paperweight. Good thing, since I'm going to be needing twice as much paper. OfficeJet 7310xi is the hardware. No new HP software; Apple's software has these limitations. Not good.

They can start by explaining why only 3 of their many PSC printer series have scanner support now, according to Apple's list. Thankfully, mine appears to be on the list. (Waiting to upgrade to see what other stuff I may need fixed)

The official HP software for my Photosmart C4385 All-In-One does not work on Snow Leopard. I am not sure about the printing function (the built-in Snow Leopard driver may be taking care of that) but the scanner software (HP Scan Pro) does not recognize my printer as being connected.

Kind of funny they will only offer support for ONE day. I miss the old days where companies supported products for a longer time. I haven't upgraded to SL since my current HP printer works fine now and I don't want to upgrade and find out that I need to buy a new printer as well. Apparently HP and others now regard printers as total throw aways; use the for a year then buy a new one. I still have a Windows 2000 machine that my wife uses and it has an HP Laserjet 4P that has worked for quite a few years and still runs great.

Why only 1 day? Why only on a limited time? And why on September 9? Why not now, and tomorrow? They know that there's an Apple event that day, so are they hoping not many people would be asking questions? (being distracted by the event)

With Snow Leopard, you want to uninstall your HP drivers and software and use the drivers and software that are provided with Snow Leopard. Even for scanners and networked devices. These are more robust than anything that was provided for earlier versions of OS X.