Which peripherals are covered under AppleCare?

According to this webpage
http://www.apple.com/support/products/proplan.html

You definitely do not need to buy it on the same receipt. it says you must purchase it within 2 years of Mac purchase.

It is pretty clear. I suggest you print it out and take it to your friends at the apple store.

My Time Capsule bought in March 2008 stopped working today. It is the same power supply problem. I'm going to the apple store tomorrow to replace it under my MBP apple care. The most important thing to me is saving the data. Will I be charged to transfer my data? We will see...

18 month life span is unacceptable for a mass storage device.

First of all, thanks TUAW! You had the most accurate info on this problem.
I'm suprised that once again Apple doesn't seem to know anything about this. They must know.
For me this all happened exactly as described in the blog: TC (1TB) bought March 23rd 2008, died September 20th 2009; AppleCare helped me to get a new unit for free from AppleStore although the iMac and TC weren't from the same reseller. All data will be lost, though, because Apple took the old TC.

Again, thanks!

I spent 6 months getting a retail store to cover my airport express which was purchased a few months after my macbook with apple care. The 800 # immediately told me it would be covered regardless of whether it was on the same receipt. I took it back to the retail store and insisted that they own up to their mistake. The manager insisted it must be purchased the same day and tried to sell me a new device. They finally gave in once i gave them a case # from apple care advising it was covered. I called 8 retails stores and asked them if it was covered, not one of them understood the terms of contract with apple care.

I'm taking this to a consumer fraud attorney. Maybe they can get apple to cease and desist this practice.

I wonder how much money the retails stores are making by refusing to cover items and marketing a new purchase?

I work at an Apple Premium Reseller in England and I'd like to add what an Apple rep told us during AppleCare training. It's true that all the AirPort base stations (including Time Capsules) are covered provided they are used with a Mac with a valid AppleCare plan, regardless of whether it was bought at the same time but, and this is the crucial bit, "only if it is one of the current models". i.e. if you're using the previous 802.11g AirPort Express it won't be covered.

Negative! ... and might i add Epic Fail!

I just left the apple store and they flat out refused to cover the Timecapsule in conjuction with the apple care agreement for my mac mini.
I informed them of what the agreement says, the genius read the agreement online while i stood there and refused to cover it.
He then told me he could exchange it for the exact same model (500gb) for $289. Keep in mind that the current 1Tb model is $299!
Let me see... I paid $299 for the 500gb model 17 months ago and now i can "exchange" for the exact same model for $289! WTF!!!!! Um... that's called a purchase, not an exchange!

Not only do I NOT want to pay for a new one, much less "exchange" it ($10 bargain woo hoo!) , what good would it do me to put all my data on another device that is certain to fail in another 17 months (or less)?!?!?

Unbelievable!!! I'm done with Apple products!

test only; sorry for the non-relevance. Haven't been here for a long time and checking my PW.

I've had my Mighty Mouse replaced a couple times under my MBP's AppleCare. They weren't purchased on the same receipt but it's pretty obvious they're being used together.

I'm thinking of buying an Apple Wireless Keyboard and possbly the Wireless Mighty Mouse with my MBP 13".

Will they be covered by the APP?

When an employee tell you something that contradicts the contract, you need to be firm, but polite. Something like "I'm not concerned with how you have handled this situation in the past. I am concerned that I have a written contract with Apple, that you seem to be refusing to honor." If that doesn't work, ask them to put their refusal in writing.

I once had a bank try to overcharge me on the escrow account for my mortgage. When I asked them to honor the mortgage document, they said "But this is what our computer says!". I told them that their computer malfunctions were an internal matter that I was not concerned about. I insisted that they follow the agreement. In the end they did.

I had an issue with a monthly overcharge from my local phone company. First level customer service agreed that the charge was an error, but couldn't get it removed. Upper level customer service agreed that the charge was wrong, but refused to take it off because everyone in the state with my type of service was charged. My next call was to the state PSC. Not only did they refund my money, but they refunded it to everyone in the state they had been overcharging.


The trick is to be polite. Focus on the important facts. Ignore the irrelevant. You have a written contract, the item is covered, they should honor the contract. Any talk on their part about store policy, past performance, or how they have refused to help others is irrelevant.