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Guest post: Setting up an AT&T MicroCell with Murphy Mac

Editor's Note: We welcome guest poster Murphy Mac, a long-time friend of the site who shared with us his experience of setting up one of the new femtocell AT&T repeaters that promise to improve reception for well-heeled iPhone users... or will they?

Good times for Charlotte, North Carolina: First AT&T makes Charlotte one of six cities getting a 3G speed boost by the end of 2009. On the heels of that news comes the MicroCell, a device that facilitates AT&T 3G calls where coverage is weak or nonexistent.

How? The MicroCell acts like a miniature cell tower in your home or office. Your 3G phone connects to the MicroCell just like it's any other tower. Voice and messaging traffic is then relayed across your broadband Internet connection. Charlotte is the sole initial test market for AT&T's version of the device, though other carriers are distributing their femtocells more widely.

Here's the full breakdown on pricing:

Purchase Price: $150
Monthly Charge: None

Optional Unlimited Voice Minutes Plan while using MicroCell:

AT&T Customer with both AT&T landline and DSL: Free
Customers with AT&T Landline or DSL: $10 per month
All others: $20 per month

I installed a MicroCell for a friend the other day, and after one small hiccup it's running. But is it everything I hoped it would be?

Setup for the MicroCell is straightforward. Most users will probably connect it via Ethernet to their router, which is exactly what we did. Optionally, the device can be placed between the router and the modem, giving MicroCell traffic priority handling over other Internet connectivity. If you don't have a router, the MicroCell can be plugged directly into your broadband modem and your computer can be connected to the MicroCell.

The device also needs a GPS signal to function, so a view of the outside is necessary when setting it up. Wired AND near a window -- the double requirement could prove troublesome for some installations. It's not yet clear how often the unit needs to receive a GPS signal to keep working. Ours is sitting on a desk within six or seven feet of a window.

Before you get started with the setup, your MicroCell needs to be activated via the AT&T web site. Provide the serial number and some billing information and you're all set. There aren't many choices to make, so activation is simple. You can return to the interface later and add up to ten approved 3G devices. Four can be in use at one time.

Once the MicroCell is activated it can be connected using one of the configurations described above and powered up. Then it needs a little time to itself. The lights on the MicroCell will pass through different phases of flashing and not flashing and end up solid. According to AT&T, this initial config could take up to ninety minutes.

Once your lights go solid the MicroCell is ready for use... but our first unit never went solid. I spoke to an AT&T rep who seemed familiar with the device. He performed remote diagnostics and said the device had failed. The AT&T store exchanged it without any questions.

When your lights do go solid, you can start using your 3G phone. You'll see M-Cell at the top of the display, letting you know you're connected to the MicroCell. Calls can be handed off from your MicroCell to a regular tower, unless the signal outside your house is no better than inside.

Performance

Bargain-basement DSL might not be the best choice for the MicroCell. Web browsing while talking on the iPhone resulted in useless garbled audio. Without Internet use, voice quality was quite good. Not many calls have been made yet -- but one has already dropped. For a moment after the drop the iPhone displayed no bars but they quickly returned. Isolated anomaly? Hopefully.

AT&T suggests at least 1.5Mbps downstream and 256Kbps up, though they claim any broadband is adequate. The Lite DSL we're using delivers up to 1.5 Mbps up and 384 Kbps down. A recent speedtest resulted in slightly slower speeds. U-Verse would probably provide much better results.

Pros and Cons

So where does that leave us? On the down side we're out $150, because AT&T has substantial holes in its coverage. This is a part of Charlotte where it's more than reasonable to expect a good signal. Also on the downside, the MicroCell needs to be wired AND placed near a window. Maybe they'll add Wi-Fi in a future version.

The plus side is obvious: People with no bars at their home can now use an iPhone, if they want. AT&T set the monthly charge correctly at zero dollars; now they just need to slice the purchase price in half.

Another plus: The MicroCell is simple to set up, while still providing flexible connection options. It's the kind of device you shouldn't have to think about, and it seems AT&T got that right.

Finally, customers who have both AT&T DSL and an AT&T landline get unlimited minutes in exchange for their one-time $150. That's a decent deal.

Conclusion

If I couldn't get a signal at my house, I'd pay the $150 before I'd give up an iPhone. I believe that purchase price is a little high, but they can't make it free as some have demanded. The pricing provides great debate fuel, but AT&T needs to charge something to prevent wasteful consumption.

Hopefully the rest of you will have MicroCells available soon. I wonder if AT&T has any more surprises for Charlotte?



Editor's Note: We welcome guest poster Murphy Mac, a long-time friend of the site who shared with us his experience of setting up one of...
 

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Nikax

I'd love to have one of these. I get very poor iPhone reception in my house, so have to have a land line for my home office. Unfortunately, I have Comcast as an ISP and they are notorious for disrupting VoIP traffic (I had a Vonage line for my office and it was completely unusable much of the time). I'd like to hear how this works out with Comcast as an ISP.

And yes, it's latency, not bandwidth, that determines voice quality with VoIP. Voice bandwidth requirements are quite low. Latency, on the other hand, is very disruptive to a real time service.

October 06 2009 at 8:23 PM Report abuse rate up rate down Reply
tpfilm

Some people seem to be missing some points here:

AT&T like most cell companies would love to install more towers. More towers mean more coverage, less stress on network. But, the same people who are blasting (insert cell carrier here) for lack of coverage are the same people who tell their local governments they don't want a cell tower in their backyard. Guess what... That cell tower you screamed bloody murder about might just have increased your cell phone range, sped up your network and help your kids get straight A's. No new towers no better coverage.

This device is OPTIONAL and not available everywhere yet. If it becomes available and you don't want it, don't buy it. If you want to use your cell phone in your house or office and don't want new cell towers then buy it.

Also, read the article before posting: it states that there is no monthly fee unless you want unlimited minutes while using the device. No fee means (wait for it) no fee!

October 03 2009 at 1:54 AM Report abuse rate up rate down Reply
Lance Fiasconaro

$150 is way cheaper than it would cost to get a decent repeater. I'd buy one of these things in a heartbeat if it works well.

October 02 2009 at 8:21 PM Report abuse rate up rate down Reply
Yuusharo

Okay, but what about dumb little phones like the Motorola Razr, or a throw-away prepaid GoPhone? You can't load a voip client on those phones and they don't have wifi equipped. Even if they did, you wouldn't be able to make or receive calls or SMS messages from your AT&T phone number - they would all go through Skype or something.

The idea of this is to allow your normal cell phone to continue operating like its supposed to in those weird pockets where cell coverage is weak or non-existent. A friend of mine lives in an area up in the mountains that has about a 10-mile dead zone for cell coverage. Any time he's out of the house it works fine, but when he's home we can't call him. This MicroCell solution would be perfect for him, allowing use of his phone at home when he otherwise couldn't.

October 02 2009 at 3:14 PM Report abuse rate up rate down Reply
David

I have one here in the Raleigh Market.

The unit obtains a GPS lock anytime the power is cycled. That being said you can place it next to the window to get a lock then move it back to someplace else in the room. Also if power is cycled the unit has to obtain a GPS lock that is within 1000 meters of it's initial lock or else you have to go into the AT&T MicroCell website and add a new location.

Only AT&T customers with 3G phones can use your microcell, and you have to give them permission. Up to 10 phone numbers. Of those, only 4 can be using it at a time.

You can connect to a cell tower going out, but not coming in. Therefor, if you are driving home and on a call, the call might get dropped when you get within range of your microcell. AT&T has said they are working changing that. Also, if your microcell cycles for whatever reason, your call will be dropped. Which makes sense. Note though, if you call the person back your call will get dropped as soon at the unit powers back up.

I had a few issues with garbled audio the first day I had it, but haven't talked to enough people to see if it happens again. I also have some Ethernet cables coming to put the unit is Priority Mode, between modem and router as QoS works by denying your packet and saying send again.

$150? It's too high, I would have preferred $100 at most I only justified it since even my wife on Verizon does not get great service at our house and we don't have a land line. Because my town-home is in a hole as it were, I was worried about not getting a GPS signal. I was told if for any reason I didn't like the unit, or it didn't work I could return it within 30 days, minus a 10% restocking fee. I really hate restocking fees!

When talking with the AT&T rep about the garbled calls and the unit resetting multiple times the first night, he was very nice and very helpful.

October 02 2009 at 2:28 PM Report abuse rate up rate down Reply
1 reply to David's comment
Dave

If I can get rid of my home phone - which I have solely for work bc my cell service is shoddy in my apt - 150 is paid for in 5 months.

October 02 2009 at 3:51 PM Report abuse rate up rate down Reply
wase4711

and, if you have decent reception in your house, there is no need what so ever for this..
crazy that they want to charge for the device and a monthly fee on top of what you pay on your cell plan..

What numb nut thought of this????

October 02 2009 at 1:47 PM Report abuse rate up rate down Reply
Terry

I would buy it if I got unlimited talk as part of buying it, not for $20 a month. F that. Thats just obnoxious.

October 02 2009 at 12:27 PM Report abuse rate up rate down Reply
cydeweyz

So in the concrete jungles of San Francisco and New York, where these microcells would benefit the most, getting a GPS signal indoors is near impossible. So these were never meant to cure the problems for the big city folk?

October 02 2009 at 12:03 PM Report abuse rate up rate down Reply
1 reply to cydeweyz's comment
Manitou

THe way I read it is that is only needs the GPS for the initial setup (or more likely each time you turn it on) then you can most likely move the thing away from the window.

October 02 2009 at 12:19 PM Report abuse rate up rate down Reply
Bill

If the purpose of these devices is to boost a weak or nonexistent cell signal, why would we be charged for it? AT&T should provide these for free.

It seems like this is doing them a favor, but yet we're paying them for it. Am I missing something?

October 02 2009 at 11:57 AM Report abuse rate up rate down Reply
1 reply to Bill's comment
AngryMac

You're missing that if it were free everyone in the world would get one, even if they didn't need one.

October 02 2009 at 12:01 PM Report abuse rate up rate down Reply
Ian Greulich

The idea is a decent one, but the pricing is horrid.

150 bucks will let me use my phone in my house (assuming I could not before). If I want to use my phone at home in an unlimited capacity, I pay 20 MORE dollars. If I have an ATT landline I get a discount on those minutes? But if I have a landline, I think I'll just use that instead.

T-Mobile, I think wins this round.

Their 'router' = $50. (Unneeded, by the way)
Their unlimited minutes = $10/month (That lets you use any and all of the 'Hot-Spots' as they call it)

October 02 2009 at 11:50 AM Report abuse rate up rate down Reply
1 reply to Ian Greulich's comment
Ian

You can pay $10/month for unlimited calls on wifi, or pay nothing and just use your minutes.

I pay the $10, and use wifi at work (we are in a Faraday cage too, I think) and at home, where reception is just not that great. It will even hand over calls in progress between wifi and cell as you move in and out of coverage (well, usually anyway...)

October 02 2009 at 5:27 PM Report abuse rate up rate down Reply
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