Flickr find: Creative Griffin case mod nets owner a family of cases

OMG! It looks like Clippy... Noooooooooooo!

That is the best story I've heard of in ages!

I wish all companies could see the fun side of there products!

I had a less than pleasant experience with Griffin. I used to love their products, but now I'm just despising their customer service.

I purchased a Reveal for my iPhone 3GS back in 2009. In the beginning, it was a fantastic case, but soon dirt started getting between the phone and the case, and as a result, tons of deep scratches in the iPhone. I used this case for about a year, and just this past week the plastic near the volume part broke off, so I contacted Griffin to see if they could get me a replacement.

First I had to wait a couple days to get a reply (standard), which they then asked me for my information, product number, receipt number. When they got that information, they replied a day or two later, asking me to take a picture of the broken part of the phone, on top of the receipt so that numbers, are clearly visible, email the photo back to them, and wait for them to process it for two weeks. Seriously?

I once had a broken case with iFrogz, I contacted them, they asked me what color I wanted, and I got a replacement. No questions asked.

Even if Griffin's cases are cheaper, their quality simply isn't up to par anymore (scratches caused by crappy design of Reveal), and their customer service is such a hassle that I'd rather by from anywhere else.

Just my 2 cents :/

I bought a white Reveal and two days later, I took it back. The back polycarb was scratched to hell. And the sticky white silicone was yellow and grungy from handling. After two days! GROSS!

(And no, I'm not a dirtbag. I'm a frequent hand washer) The back is the same brittle polycarb as CD jewel cases. And you *know* how scratch resistant they are! ;)

Today, I paid through the nose for an Apple white bumper on Amazon. I'm betting Apple uses better quality material.

The company stole her idea.
So she gets 6 reveals?
Big deal.

the reveal comes in white? i only see it in black on their website...

I've also had a great experience with Griffin. I had a 2yo iTrip Autopilot that was giving me issues and was out of warranty, they offered to send me a replacement which I'm waiting for right now.

I think I'd be getting a trademark for the face design.

I use a Reveal for my 3GS, it's a great tradeoff between protecting the phone while still being small and unobtrusive. Other cases seem huge by comparison.

The only downside is that the rubber edge at the top (near the jack for the earbuds) will eventually stretch out if you take the phone out of the case regularly. After about a year of use I had to replace it, which only set me back about $10 from Amazon.

Thanks for sharing the story Steven and for your comments everyone.
We do our best to be sure our customers are always happy.

Cheers,
Dave Delaney
@griffintech