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Drobo wants Mac users to "Upgrade your RAID"

Did you buy one of those "quasi-RAID" storage devices over the last few years? You know, the ones that tried to squeeze a few hard disks into a shiny silver box and call it RAID? In many cases, those devices simply implemented RAID 0 (block-level striping without parity or mirroring) as a way to create a big drive out of two or more smaller drives. If one drive fails, the entire array is toast.

Well, Data Robotics wants to save Mac users from that harrowing experience by offering to "Upgrade your RAID." Until the end of the month of September, you can trade in a qualifying device (which will be sent to a reputable electronics recycler) and receive 10% off of a DroboPro or DroboElite, or 15% off the price of a Drobo, Drobo S, or Drobo FS.

To take advantage of this deal, register on the Drobo upgrade page, or call the Drobo sales folks at 1-866-997-6268. This program is a good way to keep your data safe and probably gain a lot of capacity in the process.

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Did you buy one of those "quasi-RAID" storage devices over the last few years? You know, the ones that tried to squeeze a few hard disks...
 

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Devon

I have the Drobo FW 800 version and it's sooo slow. If this is faster than the original USB version, then that version must be almost as agonizing as a dial up modem. This FW Drobo is slower with 4 drives than a single SATA drive over USB 2. For the cost of this Drobo unit, I should have just gone with a real RAID. Maybe the newer ones are faster but I still wouldn't want one after the experience with the FW 800 Drobo.

The one time I did have a drive fail, the Drobo lost all the data and couldn't rebuild the array. Good thing I didn't have any important data one it when that happened. Definitely don't rely on it as your sole backup(you shouldn't do this with anything) because it's not as good as they tout when a disk fails.

September 14 2010 at 7:20 AM Report abuse rate up rate down Reply
macvoodoodr

I got a Sans Digital 2 bay RAID MobileSTOR MS2UT at Fry's for $160 and added two 1T drives fairly cheaply and it screams as a boot drive plugged in a MacBook Pro with the right eSata card to be bootable (not all are.)

http://www.sansdigital.com/mobilestor/ms2utplus.html

They make lots of bigger models too, this one has a hardware RAID engine, supporting RAID 0, RAID 1, Spanning, JBOD, SAFE33, and SAFE50

The drives mount on trays and can be swapped easily, and the LCD gives various drive info. This one also has USB 2.0 and a similar drive has Firewire 800 instead of eSata.

September 14 2010 at 4:39 AM Report abuse rate up rate down Reply
David

I have a DroboPro and a Mac and currently I hate the machine!

The reason is that it provokes the famous finder -10810 error and that it refuses to wake up when the Mac comes out of sleep mode.

Currently there is no solution but their engineers are working on it ... waiting for a long time now...


September 14 2010 at 3:08 AM Report abuse rate up rate down Reply
Greg West

As a professional photographer, I was tempted to join the Drobo hysteria. Then I read the user comments on Amazon- some interesting stories regarding the proprietary method of distributing your data. For far less money, ($400), I chose the 2T + 2T Guardian Maximus from Other World Computing. Running at 7200 rpm and with 64MB cache, I connect with Firewire 800 and enjoy greater speed than the Drobo could provide. All of my Aperture libraries are stored externally on the GM and I download directly to it, manage files, and utilize Photoshop. Backups are made on a secondary drive daisy-chained to the GM.
True, the Drobo is more expandable, but the empty Drobo costs more than the GM that has 2 included 2T drives.
Finally, check out Amazon's current price on Drobo 4-bay. 25% off the listed price. So much for the Mac deal...

September 14 2010 at 12:15 AM Report abuse rate up rate down Reply
4nNtt

I've seen too many reliability issues with Drobo to want one. There are better alternatives out there. Like the Promise DS4600 that Apple recommends.

September 13 2010 at 11:53 PM Report abuse rate up rate down Reply
JustAnnuthaDewd

I'm struggling to see how trading in a device for 10% off a Drobo is a good deal, when the resale value of that device is almost certainly much greater than the 10% I'd be trading it in for.

September 13 2010 at 11:27 PM Report abuse rate up rate down Reply
rvinny

10% isn't much of a deal. You can get two ReadyNAS for the price of one Drobo.

September 13 2010 at 11:23 PM Report abuse rate up rate down Reply
Dtflick

I have a drobo 2nd gen and love it. It was a since to setup and gives me the protection and redundancy I need to protect my 2tb and growing media library. I have 3 1tb drives and a 2tb drive. I had a failure on one disk and it warned me, indicated the malfunctioning drive, which was replaced, and the array rebuilt itself with no loss of content. It was by far the best purchase i've made regarding my media. If I lost my library of over 1000 movies, 30 tv shows and thousands of audio files, not to mention all my books and podcasts, I'd be devastated. Their customer service is also fantastic. Nothing but positive reviews from me.

September 13 2010 at 10:53 PM Report abuse rate up rate down Reply
1 reply to Dtflick's comment
apple

I have a first-generation 4-bay Drobo and my initial experience was horrible. I initially put two Seagate Barracuda 1 TB drives in it. It worked fine for about a month, then started giving me a weird, undocumented error indication in that it would blink the drive status LEDS alternately red and orange. (Drobo apparently thinks "orange" is "yellow" -- but in any case, this blinking color pattern is/was completely undocumented.) Many calls to Drobo tech support didn't help. They kept telling me that the drives were the problem. So, the device stayed unconnected and unused for about a year until I had some time to try to do some more debugging (which involved finding a Windows machine to use to run the Seagate diagnostic software on -- I'm a Linux- and Mac-only shop). I finally determined that one of the Seagate drives was defective (I bought the Drobo and drives in late 2006 when Seagate couldn't get the Barracuda drives to work.) So, I returned the drive to Seagate and got a replacement. That's all it took to get the Drobo to work, so tech support was correct, after all. Some time later I bought four new Western Digital 1 TB drives -- I'll never buy a Seagate drive again -- and loaded it up with them. That was a couple years ago and the unit has been running without any obvious problems since then. The only complaint I have is that the USB 2.0 interface (the only thing available on the 1st-gen units) is dog slow. But, I only use the unit for Time Machine backups and "deep" storage of my video projects, music collection and photos, so the slowness isn't a problem in day-to-day usage.

After reading so many accounts of problems that people have with these things I'm now planning to get some kind of RAID array to back up the Drobo (or replace the Drobo and then use the Drobo as deep storage for the RAID array; IOW, stop relying solely on the Drobo as "protected" backup). But I do wonder why so many people seem to have so many problems with Drobo units. I'm wondering if they're more prone to problems if they're loaded up with a heterogeneous mixture of drives than if all the drives are the same size and manufacturer (or at least the same size). What do you all think?

September 15 2010 at 2:49 AM Report abuse rate up rate down Reply
Mathew

Guys, stop bashing tuaw for reporting on Drobo's program; its getting old. Almost everything posted on this site is considered free advertisement, whether it's an application, hardware, or another ridiculous app for iWhatever. I wouldn't have known about this if it wasn't shared on tuaw.

With that out of the way, I do think this program is pointless. What Drobo won't tell you is that their speeds posted on their websites are a fallacy. The point of RAID is high productivity, either in speed, data protection or both. To some people it has that data protection, although they'll never tell you how exactly it works. But the speed is terrible; their complicated RAID system takes way too much processing power of the Drobo itself to output data at any reasonable speed. It will drop frames when playing back any reasonable HD footage (not h.264, I mean real editing codecs). Often stand-alone drives are faster than it.

I did extensive testing on my drobo with tech support with me the whole way to get the speeds up, including replacing it twice. Don't expect great tech support either, they are clueless. Honestly, a standard RAID 5 array is more productive; more space for the same drives, significantly better speeds, and drive failure protection. Drobo is for consumers who don't know any better. RAIDs are for people who know what RAIDs really are meant for.

September 13 2010 at 9:42 PM Report abuse rate up rate down Reply
mark

Wow you guys must receive a lot of money from the drobo people to
write these articles. If that's what pays the bills so be it, I
guess. Your articles are taken with a 50 pound bag of salt.

I don't recall ever reading any articles about any other hard drive manufacturer on this site.

September 13 2010 at 9:20 PM Report abuse rate up rate down Reply
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