Ask TUAW: WWDC/iCloud Edition
Welcome to Ask TUAW, our weekly (mostly) question-and-answer column. This week we're addressing your numerous questions about Apple's introductions at WWDC. We'll try to tackle questions about Lion, MobileMe and more.
By the way, we can never have too many questions. You can't have a Q&A column without the Q, so please go to the comments of this post and ask away. Believe it or not, we've had a little bit of a drought of questions, so now's your chance to get them answered! If you prefer, instead of asking questions in the comments, you can also email your questions directly to ask [at] tuaw.com, or simply ping us on Twitter.
Now, questions! John asks:
How do you remove iCloud music downloads from my iPhone and iPad? There seems to be no way to do it on the device or in iTunes when connected via USB to my computer.
John, fantastic question! And one that I had as soon as I opened up "prior purchases" in the App Store on my iPad. The first thing I saw was "Angry Birds Free." Like every other iPad owner in the world (or so it seems), I eventually ended up purchasing the full version of Angry Birds. I've done the same thing with several other applications, downloaded the free version, liked it and bought the full version and deleted the free version. Except now they are back!
The same is true for time-sensitive apps like last year's version of MLB At Bat. I've even found some parents who were upset that their children could now access "explicit" content that the parents had purchased on the same iTunes account.
And... you can't delete them. I've emailed Apple and pored through Apple's Support Communities and, though I've found lots of other people with the same question, there doesn't seem to be a mechanism to delete (or hide) content from Previously Purchased. Awkward.
Now, the more people that ask about this, the more likely Apple is to add a deleting or hiding mechanism. My suggestion to you (and everyone else who would like to delete apps from iCloud) is to send feedback to Apple via this form or by sending an email to feedback@apple.com.
Jaime asks:
In the past, people buying Macs around the time of an OS upgrade got to purchase that upgrade for a discount. I think it was called Up-To-Date. Is that going to happen for Lion? I'm thinking about buying a Mac this month and wasn't sure if I should wait until July for Lion to be released.
Yes, Apple is running the Lion Up-To-Date program. When Apple introduces new software that comes with a Mac, generally iLife or OS X, it tends to offer an "Up-To-Date" program that enables recent purchasers to get the latest software for a small fee, typically $9.95 for an installation DVD.
With the advent of the Mac App Store, getting a free upgrade to Lion should be as simple as typing in a redemption code. In the Lion press release, Apple explained how it works, sort of:
The Mac OS X Lion Up-To-Date upgrade is available at no additional charge via the Mac App Store to all customers who purchased a qualifying new Mac system from Apple or an Apple Authorized Reseller on or after June 6, 2011. Users must request their Up-To-Date upgrade within 30 days of purchase of their Mac computer. Customers who purchase a qualifying Mac between June 6, 2011 and the date when Lion is available in the Mac App Store will have 30 days from Lion's official release date to make a request.
There you have it. If you purchase a Mac between this past Monday and the release of Lion, you'll get a free copy of Lion -- you'll simply have to submit a request within 30 days after you buy your new Mac. Or within 30 days of Lion's release to the Mac App Store. You know, come to think of it, that's not really so clear -- the press release gives two different deadlines. To be safe, get your request in before the 30-day clock counts down past your purchase.
Note that Up-To-Date applies only to qualifying new Mac system purchases by default. If you are buying a refurbished machine, be sure to verify with the Apple Store that you can still get your OS update.
Many people wrote in to ask:
What happens to our iDisk and MobileMe websites with the introduction of iCloud?
For now, nothing. All MobileMe accounts have been extended to June 30, 2012, so nothing will change for a year. You'll still have your websites and iDisk information; Apple isn't going to suddenly delete it on you.
As far as the long term implications of iCloud on MobileMe, we have heard a few reports from users talking to AppleCare Support that there will be a form of iDisk in iCloud this fall. However, until Apple says so, nothing is official (although we sure can speculate). In the meantime, it's business as usual. Keep using your iDisk and MobileMe websites as if nothing happened Monday. Everything will keep working, at least for another year.
I will say this though: lots and lots of Apple employees use iDisk and the MobileMe websites every day. All Apple employees receive a free MobileMe account, and they would be the first ones to give feedback if the services suddenly disappeared.
Finally, a number of you asked us this question:
Is it possible to merge purchases made from two different AppleIDs? Is it possible to split purchases made on one AppleID into two accounts?
At this point, the answer is no. iTunes Accounts/AppleID's are designed to be used by one person (just like iPhones and iPads, for better or for worse), and there is no current mechanism to merge or split accounts. Users can change their AppleID by going to appleid.apple.com, but other than that, there's not much that can be done.
Like the above question, the best thing to do is to send feedback to Apple via this form or by sending an email to feedback@apple.com. Sorry I couldn't be more help but sometimes even we don't have the answers!
Thanks for the questions everyone, and remember: it's tough to have a Q&A column without Qs. So, put your questions in the comments of this post, or shoot us an email at ask [at] tuaw.com. Also, if you have anything to add to our answers, we love feedback and fresh ideas.
Seriously, we want questions! Now, have a great week!
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Source: http://apple.com/icloud
My suggestion to you (and everyone else who would like to delete apps from iCloud) is to send feedback to Apple.
Add a Comment
Using the cabled iTunes, I am able to determine what gets synced from Playlist, photos, apps (Touch or iPad, as they have differences). Will I be able to manage what gets synced in iCloud? For instance, my iPhoto library has thousands of images that far exceed the storage capacity of my Touch and would take most if not all the storage on my iPad. Reading the features on Apple's site does not address how sync is managed.
October 06 2011 at 7:36 AM Report abuse Permalink rate up rate down ReplyWith the icloud service coming out will you be able to use your own domain names for email thru icloud. eg myname@mybusiness.com.
June 14 2011 at 11:14 PM Report abuse Permalink rate up rate down ReplyiMessage sounds great in theory, but what happens if I send an iOS user a text message and they only have GPRS coverage? Yes, some if us aren't blessed with 3G everywhere and occasionally must do with GPRS only when not in the 3G coverage area. Will it still work?
I hope there will be a "failure option" whereby iMessage reverts to SMS if it does not receive a delivery receipt within a certain time.
I have not heard if iOS 5 will allow AirPlay to multiple devices. All everyone can write about is wireless mirroring, which is nice, but I am waiting to use my iPad as a whole house music server. Now with iCloud, and if multiple AirPlay points are supported, I can have my entire music library available to the whole house.
June 09 2011 at 7:47 AM Report abuse Permalink rate up rate down ReplyI like to listen to audiobooks downloaded from Audible on an iPod in my car. I'd like to listen on other devices but am frustrated by my inability to sync my page location between them. In other words, I need a way to pick up listening where I left off no matter which device I used last to play the file. Is there a way that iCloud will be able to accomplish this?
June 09 2011 at 7:19 AM Report abuse Permalink rate up rate down ReplyQuite a few of us (I guess) were expecting to hear news about updated hardware (namely, the Macbook Air). The general consensus is that it'll be released in June or July. Any rumours or educated guesses on that one? Personally I find I'm in "urgent" need of an Air :) , but I'm waiting because it'll be disappointing to buy one now and then the new MBA becomes available next week...
June 09 2011 at 7:11 AM Report abuse Permalink rate up rate down ReplyWhat about OTA (over-the-air) podcast subscription to iOS devices? Every morning I'm downloading several news podcasts via iTunes and sync it with my iPad and iPhone. With iOS 5, will I be able to do this automatically OTA?
June 09 2011 at 4:32 AM Report abuse Permalink rate up rate down ReplySo iMatch lets us upload music to apple's servers right? how will we access this music? Will it be integrated with the ipod app on idevices? and how will it be integrated into itunes?
June 09 2011 at 1:24 AM Report abuse Permalink rate up rate down ReplyHere's what I'm confused about, my original apple ID is my gmail acct, in which later down the line I had gotten an mobileme acct. iCloud only works with an "@me.com" address. Will my gmail Apple ID still sync to the cloud in terms of my apps and purchases or this will only take place with my mobileme acct? Apple doesn't allow you to merge the two accounts. So what happens to individuals like me? What do you think would be the best solution?
June 08 2011 at 9:25 PM Report abuse Permalink rate up rate down ReplyI also have a question regarding the sharing of an Apple ID. My wife and I share an ID, but we each use two different iMacs and we each have an iPhone. This also means we have different playlists, camera rolls etc. How will iCloud handle this situation? Will it at least bring all devices in sync with one another, or will we have to pick and chose which devices sync and which do not?
Also, in regards to the up to date program: Can the free copy of Lion be installed on all machines in the home like the $30 version?
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