New iCloud FAQ: Yes, there will be webmail

Since iCloud was announced by Apple on June 6, the TUAW inbox has been filled to capacity with questions about the many features of Apple's cloud computing platform of the future. Unfortunately, we have been just as much in the fog as you have about what features are moving from MobileMe to iCloud, and how the transition between the two services will take place. Today, Apple published an online document titled "Frequently asked questions about the MobileMe transition and iCloud" to clear away the confusion.
As it turns out, I was wrong in my speculation that Apple was going to be getting rid of web-based versions of Mail, Contacts, Calendar, and Find My iPhone (as was our friend and former Engadget colleague Josh Topolsky, who apparently got some bad intel from a misinformed or confused Apple PR staffer). Fellow TUAW editor Chris Rawson disagreed with me on that speculation, and it turns out that he was correct. Apple has publicly stated on the FAQ page that "Web access to iCloud Mail, Contacts, Calendar, and Find My iPhone will be available at icloud.com this fall."
Apple notes that "The core services provided by MobileMe have been rewritten to work seamlessly with iCloud." That being said, the FAQ shows that three services of MobileMe aren't going to make the transition -- iWeb hosting, Gallery, and iDisk.
If you use MobileMe to host your iWeb-created site, be sure to read our posts on replacements for MobileMe hosting and WYSIWYG HTML editors for Mac. Apple has also posted a knowledge base article about transitioning your iWeb sites to another host.
Of course, new features -- iTunes in the Cloud, Photo Stream, Documents in the Cloud, auto-downloads and purchase history for apps and books, and backup and restore of mobile devices -- are to be added with iCloud. That may be cold comfort if you're a longtime iWeb user, have complex iDisk workflows or extensive MobileMe galleries... but it's something.
For those of you with .mac or .me email addresses, Apple is going to let you keep that address into the future. The company states that you can "move your MobileMe mail, contacts, and calendars, as well as your bookmarks, to the new service. When iCloud becomes available this fall, Apple will provide details and instructions on how to make the move."
Apple also provides knowledge base articles on how to save MobileMe Gallery photos and iDisk files. Other highlights of the document include info on merging MobileMe accounts (not possible), using multiple iTunes account for store purchases and iTunes in the Cloud (possible), what to do if you will be using more than the free 5 GB of iCloud storage (you can buy more), and submitting a refund request for unused or partially used MobileMe licenses.
Be sure to take a look at the Apple document and associated knowledge base articles as they're sure to ease your mind about some iCloud questions -- and possibly raise other questions about your life in the cloud.
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Apple has publicly stated on the FAQ page that "Web access to iCloud Mail, Contacts, Calendar, and Find My iPhone will be available at icloud.com this fall."
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I doubted from day 1 when TUAW stated that iCloud would do "everything" that MobileMe did. And now we see that TUAW was wrong - iCloud will not do "everything" because several features, including the best one - MobileMe Galleries and its iLife integration - will be missing. I'm disappointed in TUAW for the shoddy reporting, but I'm also disappointed in Apple for the elimination of this excellent feature.
I bought a gen2 Apple TV for my inlaws for the express purpose of sharing photos & videos with them via my MobileMe account. After the announcement that the Gallery feature will not be supported, I signed up for Flickr and YouTube accounts, and the experience there is nowhere near as good as it was with MobileMe. I sure hope Apple reconsiders this decision. I would hate to see this awesome feature disappear.
"Syncing of [...] keychains [...] will not be part of iCloud" Does this mean I have to pay for something like 1password? Would you guys recommend it? Is the extra functionality worth $39.99?
June 27 2011 at 7:46 AM Report abuse Permalink rate up rate down ReplyI don't understand why Apple can't maintain the iDisk as well as the Cloud storage options. My iDisk is full of files not created using Apple software (so won't be compatible with Documents in iCloud) that I regularly use in my work as a teacher. iDisk worked for me in the way that I could edit those files on many different machines, save my work to the iDisk and not have to worry about always carrying a flash drive or having to keep track of which version I had updated last.
Now I will have to use other services out there (Dropbox being the most popular example), instead of using an Apple product. So Apple are turning away from a working system for what benefit? Where is the marketing sense in making their loyal users have to go elsewhere for a service that was working just fine?
I will miss Gallery as it was very handy from Aperture or iPhoto. Friends and relatives will now have broken links to old Galleries.
Similarly, I used my iDisk space for storing photos that were linked to various online photo discussion forums. Now years of posts to those forums will have broken links and my photos will vanish, with no way of creating a redirect, thanks a bunch!
Yes there are alternatives now (non Apple) , but this doesn't help where we have links that will now be permanently broken.
Apple should reconsider as this penalises those who paid for their service for all those years.
I understand the discontinuation of MobileMe and iWeb etc. But does that mean that Apple is NOT going to have another web authoring app?
June 24 2011 at 7:43 PM Report abuse Permalink rate up rate down ReplyIWe've started working on an easy hosting site for iWeb users. It will support FTP upload and CNAME custom domain mapping so it's just a simple switch at your domain registrar. You can get early invites at http://iwebhost.me.
June 24 2011 at 4:23 PM Report abuse Permalink rate up rate down ReplyThis officially puts an end to the discussion about the future of iWeb.
Apple wouldn't be forgetting to provide an alternative hosting environment for it unless it was going to be discontinued.
iWeb is dead.
@DR - I don't think it'll be a bust. iTunes in the cloud is already functioning - buy a song or album and it automatically appears on your computer and other iDevices. Nice - no need to cable-sync.
As for iDisk, I suppose I'm ok with losing it so long as I can create a document on my PC and have it accessible on my iPhone/iPad. I do this frequently at work - create a .DOC, work on it, and then use iDisk to move it to iPad for editing and then back to the PC. The wording on the Documents-in-the-Cloud page makes it sound as if this will still be possible, through automatic syncing. I suppose I could deal with that. Even better would be if the iWorks apps included burned-in support for DropBox, in the same way that it currently does for iDisk.
Doesn't 'automatically' appear on other devices - yet. You have to access 'Purchased' on the iTunes store and select from there.
June 24 2011 at 5:10 PM Report abuse Permalink rate up rate down ReplyApple got rid of the services I use (personal domains, web hosting, and galleries) and replaced them with services I have no interest in. Boo Apple.
I really don't get the appeal of music in the cloud. I have my iPhone with me all of the time with all of my music on it. What do I gain with music in the cloud? Seems more like Apple wanting to get on the cloud bandwagon.
My music won't fit on my iPad, and I'm pretty sure that's the case for a lot of people.
The cloud could be awesome for freeing up space on your iDevice assuming they let people play music directly from the cloud.
If you have ALL your music on your iPhone then you don't have very much music. You get to to 10's of thousands songs then you will get how nice the cloud is going to be. Also, if you have more than one iDevice then it gets even better.
June 24 2011 at 5:11 PM Report abuse Permalink rate up rate down ReplyOh, I meant to add one more thing regarding long-time users of Apple services. That we are given the option of either canceling our MobileMe accounts for prorated refunds, thus losing the e-mail addresses we have relied on for years, or else paying a nice fat fee for services that everyone else will receive for free is, frankly, a slap in the face. Apple should be offering additional storage or free iTunes in the Cloud or *something* to say thanks to its loyal customers.
June 24 2011 at 2:53 PM Report abuse Permalink rate up rate down ReplyThere is no cost to transfer your account to icloud, and you can keep your email addresses (they get aliased to Apple's servers).
What exact services do you think you are paying for that everyone else gets for free?
Ron,
Mail, calendar, contacts, bookmarks, find my IPhone, Back to My Mac. You may wish to argue that once iCloud hits, my MobileMe fee isn't paying for those things anymore but for a short-term continuation of the moribund iDisk, Gallery, iWeb hosting, etc. But I don't want to pay $99/year for only those things. I never would have done so. So, if Apple makes it easy for users to cancel MobileMe when iCloud goes live, keep the same e-mail addresses and data, and get a prorated refund on the amount of the subscription that's left unused, then that'll be fine with me.
They haven't addressed that point, but reading between the lines, I worry that the only offer on the table is "thanks for the money, suckers, you can keep your end-of-life services a while longer." I'm not going to go storming Cupertino over it, but it doesn't seem like a great way to treat the people who were willing to fatten your coffers for years. I'd rather have part of my money back.
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