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ChatTime offers handset alternative to Skype for International calls

If you place a lot of international calls, the ChatTime service may help you save money over Skype. You install a free application on your iPhone handset, purchase credit, and initially place the call from the application.

The application sets up the call for you, and then you use the standard iOS Phone app to call a local number to the ChatTime exchange. ChatTime negotiates the overseas portion of the call, and debits your account based on the type and destination of your call.

For example, a call to a UK cell phone costs roughly ten times as much as one to a land line. A ChatTime spokesman told us, "Rates for mobile phones are often higher due to carrier rates from telecom companies. You will find this rate difference between mobile and landlines to be consistent across all VoIP providers, Skype included "

TUAW tested out the app, calling overseas to the UK and to Switzerland. We found the audio quality to be marginal at worst and acceptable at best. Lags were quite significant ranging from about 1 (landline) to 2.5 (cell connection) seconds.

Most importantly, we experienced audio dropouts during our tests (mostly consisting of trying to count rhythmically, as the connecting party repeated the numbers synchronously.)

One of our testers commented, "I noticed during the counting that sometimes the numbers would cut out. So I think I heard her go from 5 to 7 without hearing 6". Another tester said the dropouts were noticeable but so long as the conversation was continuous, you could pick up the context.

If you're looking for inexpensive overseas solutions, there's a lot to be said for ChatTime. A 7-minute call to a Switzerland landline charged out at $0.13. Not too shabby, that, especially considering that the local airtime for the AT&T PAYG account used for testing concurrently charged $0.70 for the same call.

The handset integration was quite well done, and felt a lot more native to the iPhone than Skype calls. Plus, you can use this service without Wi-Fi access, since it uses your normal minutes instead of the Internet.

We also liked how the application showed you the local time of the destination you were calling before you finished placing the call, and the always-shown credit balance helps you know exactly how well you are doing in your call budget.

For these reasons, ChatTime seems to offer a good budget-minded alternative to international Skyping. It doesn't provide the quality audio experience you get when going through traditional telephony, but its pricing plan and ease of use offer good selling points for the product.

We weren't blown away by ChatTime in our tests but we can see where this can offer an inexpensive calling solution that many overseas-callers will find valuable.



 

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6 Comments

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Albert Render

I have already been many so called alternates but all i know is that nothing in voip can replace a dedicated voip service like vonage, or packet 8 etc.

November 02 2011 at 12:40 PM Report abuse rate up rate down Reply
Stan Krugger

Well if you have to buy credit, then why not go for some regular VoIP service like axvoice or vonage. Skype is not a very reliable service for calling. As compared with the other regular phone services, Skype offers very few features and picture quality in video calls is also not very good.

October 20 2011 at 10:10 AM Report abuse rate up rate down Reply
Doug Simpson

Hi Erica,

Thanks for taking the time to review ChatTime. We are sorry that you experienced some problems during the test call - this is certainly unusual as our App Store reviews show most customers think our call quality is phenomenal and consistently give ChatTime 4 and 5 star reviews.

As I am sure you are aware, call quality can depend on a number of factors including the cell phone reception for you and the recipient. We are not entirely sure what caused your experience to be different from any of the millions of minutes in calls we have handled to date. However, we suspect the originating or receiving mobile network coverage was a factor. If you would like to try the call again, we are confident that we can demonstrate call quality that is nothing short of crystal clear with no noticeable delay during a normal conversation as indicated by our strong reviews.

The team at ChatTime are passionate about delivering excellent call quality, savings and fanatical customer support.

Thanks again for the review,
Doug Simpson
President & Co-Founder SmartRoam (developers of ChatTime)

October 17 2011 at 7:37 AM Report abuse rate up rate down Reply
lin_shine

So?

October 15 2011 at 10:30 AM Report abuse rate up rate down Reply
lin_shine

So it is.

October 15 2011 at 10:29 AM Report abuse rate up rate down Reply
Jeff Tecson

Naaaah! Rebtel is much cheaper!
http://www.rebtel.com/en/Services/iphone/

October 14 2011 at 8:55 PM Report abuse rate up rate down Reply
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