Apple disappoints customers on several levels and other news from Jan. 21, 2014
Those who bought the June 2013 model of the MacBook Air say that they have constant WiFi issues, with one thread in Apple's support community logging more than 130 pages. Issues include latency, dropped packets and network connections, and unstable connections if they manage to get one.
Speaking of not happy customers, Apple now lags behind Amazon, Samsung, Microsoft and Sony when it comes to customer satisfaction, a report from Forrester Research stated. Apple traditionally occupied the second-place slot behind Amazon. Maybe Apple could start regaining some good will by wading into the problematic WiFi thread.
Other news from this afternoon includes:
- Apple, Google and other Silicon Valley mainstays will soon begin paying San Francisco a fee to utilize the city's bus stops for their commuter shuttles. Those against the measure point out that the $1 per rider the companies would pay for the fee is still far less than a bus ticket paid for by a mere ordinary citizen.
- Are you a user of LogMeIn? Your days using it as a free service are numbered. Starting January 28, all users must sign up for one of the company's subscription plans, else they will lose access to the remote-access software.
- Fare thee well, DrawQuest. We hardly knew ye.
So much for playing nice with the antitrust monitor. Days after Judge Denise Cote ordered Apple and Michael Bromwich to get along, a federal appeals court overrode her decision and ordered Bromwich to step aside while Apple's appeal to remove the monitor is considered.
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- Rumor Roundup: Having your cake and smearing it all over your face, too
- The subtle brilliance of Apple's product names
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