Apple has launched a new trial at 30 Apple Store locations—mostly in the US—that could change how customers get their iPads fixed. Instead of sending every device to off-site repair centers, certain iPad repairs will now happen in-store. This marks a return to on-site servicing, something Apple moved away from nearly a decade ago.
Until now, most damaged iPads went to off-site facilities. Customers often received a replacement unit and learned the final cost only after the repair was done. That process caused delays and sometimes led to unexpected bills.
Cutting Wait Times and Costs
With the new system, technicians can handle simpler “modular” repairs directly in stores. More complex issues will still go to specialized facilities, such as Pegatron’s repair center in the Czech Republic for European customers.
By keeping some repairs local, Apple can give customers faster turnaround times. Store staff can also provide more accurate cost estimates before repairs begin. As a result, customers avoid the “sticker shock” of late price changes.
Limited to Select Locations
Apple chose larger stores for this trial, as they have enough space for repair operations. So far, 18 participating stores are confirmed, most of them high-traffic or flagship locations. Smaller stores without the required space may not take part in future expansions.
This trial builds on Apple’s growing self-repair program, which already includes iPads. If the results are positive, Apple may roll the service out to more stores. That could make repairs quicker, cheaper, and more transparent for customers across different regions.
