Apple customer to walk for his cause

Not the first time when Apple users desperate to get Apple's attention. Check out http://wewantapplepoland.com/ (hope Dan would make an article about this movement as well).

I bought a quad 3 months ago. Last Monday it failed to boot (I never switch off, but it was done when I was on leave).

It's been in with an approved repairer since then with apparently a failed logic board and I'm now told it needs a new processor which Apple tell me they will have manufactured when they have 50 needed - mine being 39.

I asked how long I would have to wait as my business relies on this machine - according to apple if it's over 14 days they may replace it "or something".

I seriously hope you don't see me on the news lugging a quad to IBM!

Yeah Mactivate is who do the repairs, they're in blanchardstown I think. Although they are horrendous. I sent back a 17" PowerBook and they replaced the motherboard twice, after frying it once. I had to send the machine back a second time because they had broken the airport antenna in the process of the first repair.

In fact, I don't think Cork does any repairs. I worked at engineering there for a little while.

I live in Dublin, and when the logic board on my iBook (still under warranty at the time) packed up about 18 months ago, I was told by Apple Care to contact Mactivate in north-west Dublin to arrange for it to be repaired. They had it back to me within a week (not only that, but discovered a minor fault in the Combo Drive and replaced that too.)

I don't understand why this guy has to go all the way to Cork to get his Mac fixed.

Mactivate link, just in case any fellow Irish user ever needs it:
http://www.mactivate.ie

#13, you may get an Irish person when you call applecare, but I always get through to England. If you got through to England, and I didn't get through to an Indian accented person then that would be half the battle. Apple needs to start working on other countries besides the U.S. We've got money too!!

I've experienced the Irish Apple support before and it's fairly competent most times, but incredibly bad when they do drop the ball.

And, Chris, enough with the crappy drinking stereotypes...this is 2006... get out google and find out about the country...don't rely on family guy for your world knowledge.

Sounds like someone has been swiggin a wee bit too much of the ol' Irish whiskey...

Get a car you maniac! I thought macs were very reliable and Apple had one of the best support services around. I guess not in ireland.

#10, same here, I always talk to an Irish Apple rep when I call either Apple Care or Sales. Also, on the Apple UK contact details "Contacting Apple:
Apple Computer International
Hollyhill Industrial Estate
Cork
Republic of Ireland" Apple may lavish England with Apple Stores but the telesales is over the water in Ireland.

When my Rev A iMac G5 died, it took apple 56 days to get me a replacement.
I ended up with a new Intel iMac, but 56 days is an unbelievable amount of time IMO.

To make it much worse, apple has no stores in Scotland yet, so they recommended a place called Scotsys. They managed to replace the logic board, with a 2nd faulty one, then a 3rd one that worked but the broke the backlight in the screen, then gave me it back a few days later saying it was fixed. screen backlight was still broken and airport wouldnt work. kernel panics, unknown bits of files all over the place, and almost all my ilife apps busted. thanks a lot scotsys. apple, get ur act together and get some friggin stores to serve these worldwide customers of urs.

Christ, at this rate, Dells gona have more stores than ya!