Filed under: Analysis / Opinion, Odds and ends, iPhone
Six things I learned from losing my iPhone 3G
A couple of weeks ago, I was on a two-day business trip to Kansas City. As usual, the moment my plane landed I turned on my iPhone and gave my wife call to let her know that I had made it to my destination safely. I told her I'd text her as I got my rental car, and then call when I got to my hotel.Heading out the door of the terminal to catch the rental car shuttle, I reached into my pocket for my iPhone only to find that it was gone. I did a quick search of my other pockets, my briefcase; anything within reach. Nothing. The next step involved running back into the terminal, talking to the folks at United to see if they could have someone check my seat on the airplane. They did, with negative results. I gave them my name and home phone number so that they could call me if it was found on the airplane when the cleaners did their job, and then I headed on to collect my rental car and go to the hotel.
The next morning, I called the lost & found office at the airport, and nothing had been turned in. Since I depend so heavily on my iPhone for my work, I ended up going to the nearest AT&T store to buy another phone. Read on to see what I learned from this experience.
#1 -- Replacements are expensive.
When you buy a new 3G and you already have a service plan, you're stuck. You'll be asked to pay full price, which in the case of the 16 GB model as a whopping US$499 plus tax. Ouch. I thought it might be less expensive to wait until after I returned from the trip, then check eBay to see what the 16 GB model was going for. I'm glad I didn't wait -- most phones on eBay were selling for about the same price, and some of them (unlocked or jailbroken iPhones in particular) were selling for more!
Some people I've talked with since then said it depends on the Apple or AT&T store you go to. In some cases, they'll take mercy on you and sell a phone without a new service plan, or they'll add a few years onto the service plan and call it even. I went to an AT&T store in KC, and was told by both the employee and the manager that I was going to have to pay full price.
Would cell phone insurance have helped me out? I talked with my insurance agent and he mentioned that they offer coverage especially for cell phones, but by the time you pay the deductible, you've almost paid for the cost of a new phone anyway. Check with your personal insurance agent if you're interested, but don't expect to get a low-cost premium with a zero deductible.
#2 -- Using a passcode lock is a great idea.
After almost losing my iPhone in February in Livingstone, Zambia, I decided it might be a good idea to lock my iPhone using the standard 4-digit passcode. There's a toggle in the passcode for wiping your iPhone after ten unsuccessful attempts at entering the passcode, and just for grins I had enabled it. When I lost the phone, I was glad that I had turned the wipe capability on.
#3 -- Sometimes fat and sticky is better than slim and slick.
I had a very slick little protective case on my original phone, and I'm pretty sure that the phone slipped out of my pocket onto the airplane seat. I've since gone with the mongo OtterBox Defender case for the new iPhone, since it's so big I'll notice if the phone is gone and it has a grippy rubberized coating that should keep things from sliding out of my pocket unnoticed. The OtterBox looks like a sumo wrestler suit on the phone and it collects dust like it was covered with duct tape sticky-side out, but I seriously doubt if it's going to just slide out of my pocket. I'd love to see somebody come out with a slender case with a chain or lasso that could be tied to a belt.
#4 -- iPhone backups are wonderful.
Once I returned from the trip, all I had to do is plug my new iPhone into my desktop machine and have everything restored to it from a previous backup. I do at least one full sync / backup a week, and usually do it 3 - 4 times a week. A couple of apps I had performed ad hoc installations of didn't restore themselves, but for the most part they were rather unimpressive apps anyway. Way to clear off the bad apps, Steve!
#5 -- If you're really dependent, consider a backup phone.
I'll let you in on a dirty little secret; I have a lot of phones. Some of the consulting work that I do requires that I use phones of different platforms (Palm, Android, Windows Mobile, Symbian, BlackBerry, etc...), so I've got a lot of phones and two different wireless accounts. Since this fiasco, I've started dropping the T-Mobile G1 Android into my carry-on luggage so I always have a spare phone to use for email, web browsing, Twittering, and (oh, yeah) making phone calls.
If you don't want to make the commitment to a second phone and airtime, a good inexpensive backup would be one of the pay-as-you-go phones that you can get for little or no cost. At least you'll have a temporary phone with no long-term commitment, even if it isn't as cool as your iPhone.
#6 -- Let 'em know who you are.
After the loss, I grabbed one of my favorite wallpapers for the iPhone, threw it into a photo editing application, and added a short note with my name, home phone number, and a request to return the phone for a reward. That's my new wallpaper, and everyone sees it when I fire up the iPhone. Sure, the chances of finding a Good Samaritan who won't actually take the phone home, wipe it, and sell it on eBay are probably pretty slim, but even if those odds are one in ten you might get your phone back in one piece.
So, those are the things I learned after losing my iPhone, other than how to NOT lose an iPhone. If any TUAW readers have ideas that can help others who may fall into this predicament in the future (or have successfully used a commercial recovery tool such as Orbicule's Undercover), don't hesitate to help us all out by leaving those hints in the comments section below.

Get a WordPress.com Blog
![TUAW [Cafepress]](http://www.blogsmithmedia.com/www.tuaw.com/media/tuaw-cafepress-promo.png)


Reader Comments (Page 1 of 5)
JS said 12:11PM on 5-05-2009
Can Apple not track your lost phone when someone tries to activate it? The iPhone has several unique Device ID's.
Sure, the person activating it probably isn't the one who stole it, but Apple could still recover the phone and let the new owner find recourse with the person that sold the stolen property to them.
Did you try that route???
Reply
Varun said 12:36PM on 5-05-2009
+1 on this, Steve. Friend of mine had her iPod touch stolen out of a bag, she reported it stolen. When the guy came in saying he'd forgotten his password, they connected it and lo' - the device came up stolen.
Bender Bending Rodriguez said 12:38PM on 5-05-2009
Yes and no. I don't think that AT&T will track it becuase 'you' ask but for real emergencies it can be done. Unless the person who wiped it also changed the IMEI, which is possible with the unlocking software. Or, simply, if it's off.
Apple's MobileMe will be getting user remote wipe and GPS tracking with v3.0 later this year. The iPhone v3.0 firmware has one of the switches in place but MM has yet to be updated.
PS: I do like the wallpaper thing with contact info.
Poltras said 12:54PM on 5-05-2009
There is a feature "Find my iPhone" in firmware 3.0. It might be necessary to have a MobileMe subscription.
Chris said 1:00PM on 5-05-2009
You'll be able to track your lost iPhone with the new 3.0 software and a MobileMe account. It's not official but it is in the beta release for developers.
So soon you'll be able to log in to me.com, click track my phone and see what I'm guessing will be a google map with GPS coordinates.
Problem solved.
brian said 1:44PM on 5-05-2009
I was about to reply "Boy I wish the guys who made Undercover for Macs would make a similar program for iPhone" and when I went to the website to copy the URL--guess what, THEY DO!
http://www.orbicule.com/undercover/
I own it for Mac and will buy it for my phone too. It's not absolutely perfect (mainly because of the "no background processes" rule) but it's very, very good, and well worth the $5.
Marc T said 5:42PM on 5-05-2009
No they can't, unfortunately. I in fact just had my iPhone stolen 3 days ago (along with the headphones and my wallet.) After contacting Apple, all that I could do was change all my passwords and suspend the number. They (Apple and ATT) have no way of locating a phone via the cell network or GPS and neither can they replace it without a cost (full price).
On the bright side, the thief made a couple calls before I suspended service, and I was able to track those numbers down and the police are looking into it. Wish me luck, else I am gonna have to go to using my old Razr for a few months.
Z3n said 12:17PM on 5-05-2009
It's a jailbreak app and all...but FindmyI runs in the background, and can report it's location to you so you can track it down. Obligatory :"hey apple enable this feature so i dont have to jailbreak"
Reply
jdnaielw said 5:28PM on 5-05-2009
WOW losing your iPhone sucks!! and i thought the 16 GB iphone was 599 and the 8Gb is 499? is it cheaper than buying it from the apple store with out a plan cuz you are with AT&T??
Reply
Fred said 12:18PM on 5-05-2009
I'm pretty big on the Otterbox Defender as well. Great case, just the right size and heft as far as I'm concerned.
Reply
Just Cause said 12:20PM on 5-05-2009
GPS is a wonderful thing, if it's on....
Reply
gadol87 said 12:23PM on 5-05-2009
I'm studying abroad in South Africa and I was able to insure my iPhone with my home insurance company for about $10 for a year and they will pay the entire replacement cost if it is lost, stolen, or broken in any way. Definitely worth it while I'm in South Africa where things tend to get stolen but I might even consider it in the U.S. since it's so cheap and covers everything.
Reply
Loforte said 6:20PM on 5-06-2009
I live in the US and have my iPhone 3G 16GB insured with State Farm thru my homeowners insurance. They have a minimum of $400 coverage so the replacement cost of $499 qualifies. The coverage is like $50/year with no deductible. Worth every penny!
kc said 12:25PM on 5-05-2009
if you've lost your iPhone twice. you don't deserve to have one.
Reply
Victor said 1:35PM on 5-05-2009
I agree. This guy would lose his ass if it wasn't attached. WTF man?
Swimatm said 2:05AM on 5-06-2009
Wow, two losers in row.
Ben said 12:26PM on 5-05-2009
What were you doing in Livingstone? I have been there many times.
Reply
emil said 12:26PM on 5-05-2009
Passcode lock is a good idea, but the 'wipe' thing does not work. I wonder if it was ever even tested at Apple, to be honest: my wife's iPhone 2G lost touchscreen sensitivity in the exact area where the "recent calls" menu appears on the phone app, which is exactly where the "erase phone" option appears in the preferences... so we tried turning the 10x attempt option on and entering the wrong password until it wiped... 12 attempts in, it wasn't wiping.
Reply
jodamiller said 12:26PM on 5-05-2009
Re: #6 -- Let 'em know who you are.
There's a handy program called "IfFoundPlus" that takes your background image on the iPhone and adds text so you can easily had your phone number and email to the screen. This way it can be locked but your info will be at hand if someone finds it.
I once found an iPod touch in a mall and was able to return it by calling "Dad" from the Contacts app. So don't assume that if you lose it that it'll never be returned.
Reply
Amerist said 2:32AM on 5-06-2009
I did a search for "IfFoundPlus" and nothing came up.
There's an alternative program I've used that takes any photo on your phone and overlays your chosen contact information in a very stylish fashion. It's called Owner Information and it's $1.99 on the store.
This app makes it easy to change backgrounds and still keep your contact info on the screen. It saves the images to the camera roll. You can pick any of these images and set it as your wallpaper but if you're like me and change your wallpaper often, you need to sync, put the images into an iphone-syncing album and then sync again and then set your wallpaper from one of these in the album.