MobileMe mixup: Address book snafu exposes personal data to strangers?
There's one big problem. The screen shot you see wasn't made by the person who owns this me.com account. Under certain very specific conditions, Apple is inadvertently sharing data from other people's accounts. Ouch.
A TUAW reader sent us a video made as he renewed his me.com account from the UK. The address book data he accessed during that time included this Denver-based set shown here, as well as data from an Ireland-based user of Polish descent (all his contacts were back in Poland although his business was based in Ireland).
This all went down during the period when his MobileMe account was renewing. Each time he logged off and back on, he was presented with yet another set of contacts--none of them his. He writes, "Each time I logged off and on I got a different address book. All the other options were disabled (because my renewal was being processed) but clicking the Contacts icon showed me *an* address book," just not his address book.
With a little Internet-fu, he checked out some of the numbers and found that they were valid and operational. This leads him to believe that this is real data. My inspection of the local Denver data from his screen shots convinces me of the same. Further inspection of work addresses and personal family names makes us believe we know whose Denver-based address book this is. We've attempted to contact this person but as yet have not heard back.
The address book glitch ended once the registration process finished, leaving our TUAW reader with a series of screen shots and videos and a deep concern about Apple's ability to safeguard personal data. He's already contacted Apple about the bug. "I contacted them by two means: their web-chat thing where they told me that they 'had no reports of such an issue'. They suggested closing and reopening Safari (helpful eh?) and a generic autoresponse saying they'd reply within 5 days when i sent an email." He adds, "I don't think the people manning the help desk appreciated the seriousness of the situation."
TUAW has sent a heads-up to Apple and will keep monitoring the situation to see how it develops.
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