MobileMe renewals getting refunded automatically? (Updated)

Everything is cleared up here: http://support.apple.com/kb/HT4597

Everything is cleared up here... http://support.apple.com/kb/HT4597

Summary - "tough luck" - I've inquired directly with Apple via chat just now... "Jennifer" the chat representative's excerpt of the transcript with me: "Apple is not refunding accounts that were already renewed before the announcement." My family pack renewal for $160 in fact did hit my card on 5/26.

Not cool Apple. Not cool at all.

I logged into my MobileMe account a few hours after the WWDC iCloud announcement and there was a button on my account status page to request a refund. My account was extended to June 30, 2012 at no charge and a certificate I had used to extend it for one year (due to be redeemed this month) was the key to the refund. I received an email from Apple later and they said I would receive my refund in four to six weeks.

I'm guessing they will also tell me how to eventually migrate from MobileMe to the iCloud service.

My MobileMe subscription automatically renewed May 27th (7 days ago) for $99. My account indeed was extended for free to June 30th, but I haven't received a refund nor was prorated the 7 days after contacting Apple support. Essentially, I paid $99 for 7 days of MobileMe service. This is completely unacceptable.
Wow, this stinks.

I spoke with several Apple Support reps who basically told me "tough luck, bad timing."
The"solution": cancel MobileMe to get the refund and wait until iCloud launches. This would leave me without back to my mac, calendar syncing, etc. until iCloud appears. Completely unacceptable.
Unbelievable, and ridiculous customer service.

My MobileMe subscription automatically renewed May 27th (7 days ago) for $99. My account indeed was extended for free to June 30th, but I haven't received a refund nor was prorated the 7 days after contacting Apple support. Essentially, I paid $99 for 7 days of MobileMe service. This is completely unacceptable.

I spoke with several Apple Support reps who basically told me "tough luck, bad timing."
The"solution": cancel MobileMe to get the refund and wait until iCloud launches. This would leave me without back to my mac, calendar syncing, etc. until iCloud appears. Completely unacceptable.
Unbelievable, and ridiculous customer service.

My family account renewed on Saturday for C$180. I just spent considerable time in support chat with Apple - first with an agent, then a supervisor - and their stance, effectively, is "tough luck".

Customers that cancelled their accounts in the last 30 days are getting over a year's worth of service for free.

Apple, this morning, charged

This is obviously completely unacceptable, and while I have a spark of hope that Apple will come around and realize that their policy obviously wasn't very well considered, I'm incredibly frustrated at the effort that is going into resolving something that should be a no-brainer.

If anyone has any ideas on how to escalate this issue, I'm all ears! This is a huge amount of money, and I can't just let this slide.

We renewed one Mobile Me account two weeks ago and the other one last night. Apple refunded the one renewed last night it appears without me even asking. Now let's see how they respond when I ask them for a refund of the one from2 weeks ago. Kudos to Apple for doing the right thing for their MobileMe customers!

My MobileMe subscription automatically renewed on June 2nd (4 days ago) for $99. My account indeed was extended for free to June 30th, but I haven't received a refund nor was prorated the 4 days after contacting Apple support. Basically, I paid $99 for 4 days of MobileMe service. Totally unacceptable.

The support rep's only offer was for me to cancel MobileMe and wait until iCloud launches. This would leave me without cloud syncing as it exists today under MobileMe until iCloud launches. Again, totally unacceptable, and unbelievable, and of no service to the customer.

MobileMe officially dies on June 30th 2012.

http://support.apple.com/kb/HT4597