MobileMe stays live through June 30, 2012

Courtnie:
How can we assist you?

Perry:
i renewed on may 18 and have been reading conflicting information about cancellation and proration. can you please clarify.

Courtnie:
Were you trying to cancel?

Courtnie:
Are you still there?

Perry:
not at this moment, but i want to make sure that I am properly credited for the services. Many of the changes you have made to the services have affected my usage

Courtnie:
I can understand how this would concern you. You will be properly refunded as stated in our cancelation policy. You are eligible for a refund and may cancel at any time.

Perry:
What I am trying to understand is the 45 day cancellation. Will the services continue after the 45 days?

Courtnie:
Since MobileMe is being discontinued, once you cancel that will be it. No more MobileMe. Only members who keep their account active will be able to keep the service. But in order to issue a refund, the account must be canceled completely.

Perry:
That is what I am trying to clarify. The Apple website is pretty vague and the blogs I read are just as confused. thanks

Courtnie:
You are most welcome.

Perry:
so if i cancel when icloud is released, what happens then? what happens to my data backups and email addresses? this is really confusing

Courtnie:
When iCloud is released, you can transfer your account and data to the new service. Then cancel the MobileMe account for a refund. If you wait until iCloud is released, you will only be eligible for a pro-rated refund. Right now you are eligible for a full refund.

Perry:
That is the full answer that I am looking for. thank you. can this transcript be shared?

Courtnie:
Yes. Of course.

Courtnie:
You are most welcome. Just to make sure, have we addressed all of your concerns today?

Perry:
thank you. I think it will clarify many unanswered questions. an updated support page with this info would be helpful, too. good bye.

Courtnie:
Good deal. Take care. Have a great week ahead!

After reading your article I advised a client not to renew her mobile me account until after WWDC, and now she has NO account. Apple tells us it's inactive, and they are unable to reactivate any accounts, or open a new one. Any suggestions?

Here is my transcript from Apple. I was automatically renewed on June 4. Basically if you are in my boat you have to pay $99 for a few months of service. According to Michael at support even if I cancel today (even though I was active on June 6) I will lose everything!
So long Mobile Me! You weren't that great anyway.
Here is an excerpt from my chat.

"Chat Support
Wednesday, June 8, 2011 11:25 AM
Duration: 11 minutes 55 seconds

Michael:
The only way you can get a refund is to cancel your account. Effective June 6, 2011, if you had an active MobileMe account, your service has been automatically extended through June 30, 2012, at no additional charge. After this, the MobileMe service will no longer be available.

Catherine:
so does that mean because I had an active account on June 6 then I will have access - I am not understanding this

Michael:
You renewed account on June 4, so normally it would expire on June 4, 2012. We have extended your account to June 30, 2012 at no additional charge, so you are actually getting almost a month's worth of MobileMe subscription for free.

Catherine:
you haven't answered the question very well.

Michael:
What is your question?

Catherine:
I only need mobile me till the fall

Catherine:
If I cancel today. Will I have access until June 2012?

Michael:
No

Michael:
If you cancel today you will not have access nor can you reactivate your MobileMe account.

Catherine:
Nice Apple! I miss it by 2 days! I guess I will learn to live with out it and report back to a bunch of blogs!

Michael:
I can be sure to report your concerns about this to our engineering department, so that they will do their best to address this issue in the future.

Catherine:
thanks

Catherine:
I was an apple fanboy - but now I am pretty upset

Catherine:
I will now sync my calenders and be gone"

So I've read through a bunch of the comments and I also looked through Apple's refund page... but it's still not clear to me what I should do to request a refund.

I bought a box version of MobileMe, but that was like 2 or 3 years ago... since then my subscription renews online.. and my last subscription just renewed on May 27th... so where do I dispute an online auto renewal?

I listened to Tuaw's advice and didn't renew and got the account extended by Apple. I am wondering if iCloud will have additional data that we can buy to store Photos and Movies like we could in Mobile Me Gallery. Any word on that?

Please tell me I can still keep my .me email after the launch of iCloud. So there will be a new email domain for iCloud? e.g. .icloud ?

I just chated with MobileMe support and although I confirmed that I could get the refund with no problem (my family account renewed one month ago), they also stuck to the version that I would loose everything. I decided to back up from my original intention of canceling the account right away, and try get more reassurances and take care of backing up all my accounts data.

Apple is stating that icloud will be free with 5 gb of storage but music, apps, etc dont count against you. What about my idisk? I currently have 14 gb of 20 gb used. Am i going to lose all of the files i have accumulated over the years?

so whats happening to my iDisk? and all its non-iCloud supported files?

Yeah t was down for me as well.