Skip to Content

Deadline nears for claims over frayed MacBook MagSafe connectors

Apple's MagSafe power cables are great. They quick release from their port and protect your notebook from clumsy adults and over-zealous children who get tangled in your power cord. The first generation of these cords, however, had a defect that caused the wires to fray; that posed a potential fire hazard to customers. The problem was widespread enough that customers with these early cables filed a class action lawsuit that Apple settled in November 2011.

Under the terms of the settlement, customers are eligible to receive a cash payment that covers some or all of the cost of a replacement cable. Those affected by this lawsuit have until March 21, 2012 to file a claim for this replacement cost. You can read about the terms of the settlement and a FAQ at a website dedicated to this case.

[Via ZDNet]



Categories

Mac

Apple's MagSafe power cables are great. They quick release from their port and protect your notebook from clumsy adults and...
 

Add a Comment

*0 / 3000 Character Maximum Comment Moderation Enabled. Your comment will appear after it is cleared by an editor.

13 Comments

Filter by:
Tom Gromak

Does anyone know if this only applies to frays at the "T" end? My wife's frayed at the point where the cable comes out of the powerblock itself. Does that qualify, too? It seems like all the focus is on the T connector style, so I'm not sure our issue qualifies.

January 05 2012 at 9:23 PM Report abuse rate up rate down Reply
2 replies to Tom Gromak's comment
ashwin103

same here. worth a shot i guess.

January 06 2012 at 12:09 AM Report abuse rate up rate down Reply
David G.

When I took mine to the Genius bar with the fraying issue at the brick end, they replaced it immediately.

January 08 2012 at 4:43 AM Report abuse rate up rate down Reply
Gavin

So, international customers screwed again then? I have two dead power blocks, partly frayed, for my MBPS. WTF are we supposed to do? No Apple stores here.

January 05 2012 at 7:31 PM Report abuse rate up rate down Reply
JFSYD

anyone know what australian residents with the same problem should do?

January 05 2012 at 4:47 PM Report abuse rate up rate down Reply
Rick

I had my magsafe replaced a few months ago thru apple care. My fraying was not caused by pulling the end from outlet by the cord but by some other issue. I started having problems charging my mac and upon inspecting the magsafe cord, I found the cord leading out of the magsafe to the magnetic adaptor very much frayed. I purchased my mac Dec. '08 and I have not had any other issue with it. I preferred the previous magnetic end to this new one though.

January 05 2012 at 4:15 PM Report abuse +1 rate up rate down Reply
Rick

I had my magsafe was replaced a few months ago thru my applecare. I stumbled upon this problem by chance due to charging issues, I inspected the entire charger to find the frayed cord. My fraying was after the magsafe body on the cord leading out to the magnet adapter. It was not a case of pulling the plug out of the outlet by the cord that caused my fraying, my mac is now 3 yrs old (Dec '08).

January 05 2012 at 3:58 PM Report abuse rate up rate down Reply
Sanny

mine caught fire twice since 2010. first time was exactly a year to the date that i owned my mcp 2010. It singed my bed. i had to call and set it up and had to mail it back after getting it replaced for free. the last time about 5 months ago it happened and i went into the apple store and they switched me out no prb.
now, i got my comp april 09 so i dont think i have the older ones being talked about here.

January 05 2012 at 3:41 PM Report abuse rate up rate down Reply
Mark Rasmussen

Apple Store exchanged two for me no problem... one quit working and the other shocked me occasionally. :) You have to setup a genius bar appointment to exchange so plan on that to save you hanging around until they can fit you in. They will also want your serial number of your laptop so bring that with you (though they let me swap mine without it - they were obviously the old style and frayed)

January 05 2012 at 2:41 PM Report abuse +1 rate up rate down Reply
Clay Garland

The problem with these has always been that people rip them out by the cord. Do that **** with a PC laptop, and enjoy breaking the power plug off the motherboard. I have had 4 MacBooks over the last five years and I haven't had a single problem. All you have to do is pull the plug loose using the body of the plug rsther than the cord. People who treat their equipment like garbage crying when it breaks. Our overlitigous society at its best.

January 05 2012 at 12:01 PM Report abuse +1 rate up rate down Reply
HappyPig

My adapter didn't have overt fraying, but it had to be furiously wiggled to get it to start charging. Fortunately, this type of strain relief is also covered under the replacement program. There's no Apple store near me, so I went to an authorized Apple dealer, and had a completely horrible time convincing them to replace the adapter. The first tech I talked to agreed that it was qualified for replacement, but the backroom tech (with 1 year of service at said company) who actually did the work apparently hadn't read the memo, so bounced my repair request three days later. So I called Apple, they agreed that the adapter was supposed to be swapped, and got a case number and printed out the Apple support document. So back I go to the dealer, and give them all of that, and basically tell them that their tech had no clue what they were doing.

8 days after I brought the adapter in, I had a new one. Freaking Systems Plus in Lebanon, New Hampshire and their untrained techs :P

January 05 2012 at 10:49 AM Report abuse rate up rate down Reply
arkholt

You know, my T cord has never given me any problems whatsoever, while I've had to replace two L cords in two years. What gives?

January 05 2012 at 10:11 AM Report abuse rate up rate down Reply
Buy an ad here

Hot Apps on TUAW

Tweets

© 2012 AOL Inc. All Rights Reserved.