Filed under: Retail, Security, TUAW Interview
Small Dog Electronics speaks out on theft-in-transit, credit card fraud and more
The other day we told you about the guy who had his (then) newly purchased iPod swapped out for a bar or soap while in transit from Small Dog, a Vermont Apple Reseller. I was amazed at how many people mentioned that similar - and worse - things had happened to them so I decided to ask the reseller at the heart of this particular story just how much of a scourge this really is. Don Mayer, CEO of Small Dog Electronics, had a lot to say on the matter.Q. Has Small Dog had this happen before or since?
A. There is a growing trend of theft through delivery services. We receive hundreds of packages each day and send out hundreds, too. It used to be that we could trust shrink wrapped pallets of goods from the manufacturer, however, lately, we have had reams of paper substituted for computers, batteries and old socks seem to be the choice for iPods. We've had bricks sent to us and old books and magazines, too. In just about every case the thefts appear to be happening at one of the shipping facilities. Sometimes the pallets are broken down and re-stacked with the tampered boxes on the bottom of the pallet.
[More after the jump...]
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