HP wants to be more like Apple

I wrote HP's CEO and President, Mark Hurd back in early July. It's now August 24th, and I'm still waiting for "the appropriate people within Hewlett-Packard" to get back to me with a solution to my problem That's what the response I got back on Jly 5th from "CEO Customer Relations". I guess with HP, it's just that. My problem. Maybe they're still looking for the "appropriate people" at HP. Maybe, they don't have the "appropriate people" at HP?

I have two HP printers (an 1315 Photosmart and an All-in-one) that I use w/ my G3 Powerbook and Macbook Pro. I recently downloaded new/updated drivers for both and now the 1315 Photosmart doesn’t work with either laptop. I called HP for assistance and they want to charge me. I tried their "chat room" techs and that was worthless. Next, because the option was there (and it was important to me), I emailed their CEO and complained about the problem. What can I say? I had to try. I don't expect HP to get back to me with a solution (other than the "...Your comments have been forwarded to the appropriate
people within Hewlett-Packard for their information and review"... . I am down on HP Printers. How are Brother and Canon printers?

My HP printer works pretty well, but I would never buy a computer from them. Years ago I had to call Customer Service for an HP product I owned. They wanted to charge me to even be able to talk to someone, just to find out why their product that I PAID for wasn't working.

Cool as HP's advertising may be, I have to say their products don;t liv up. Every HP product I've used, Laptop, scanner, camera, printer, monitor... CRAP! Support? Fuggetaboudit. There are some decent people on support, but they;re hamstrung by a beurocracy and policy that only seeks to punish those customers offensive enough to expect help and support that they have paid for.

I'm in the market for an inkjet printer, and I hace one requirement that supercedes all others: NOT Hewlett Packard. They're the Microsoft of the hardware sector. Give them no money. Better yet, rip them off in any way you can.

Now, if only HP could get their web and phone support (particularly Mac-related) to match Apple's, I might reconsider my decision to never buy an HP again. As much as I like the product, my service experience has been beyond awful

Their printer and scanner drivers are horrible bloated pieces of crapware, and I will never again buy an HP device. Other vendors aren't much better, but I have had enough. Also, their printer cartridges are way more expensive than, say, those from Canon.

Can I please have your iPaq? :)

ever notice that HP is one letter shy of hip? sorry that was lame but I had to do it.

HP laptops are horrible. Anything I've had from HP has been horrible. I repair laptops and I see more Compaq and HP laptops than any other brand, and they all have hardware issues.

I bought a slimline HP Media Center PC just the other day, and it rocks. It had all the features I was looking for, at the price I was looking to pay, and it was pretty nice-looking too. When I started using it, everything ran so smoothly that I thought to myself: "This feels like a Mac", especially once I plugged in my HP printer and it just worked without having to install any drivers.

Then XP froze, and the illusion was shattered.

I still like the system, though.