VisualHub bumped up to v1.22

Hobbes, you clearly wouldn't know good business if it came up and bit you on the arse. One of the things that marks this app out from the competition is the level of customer service that is provided.

If you want to complain about CS, pick a post about one of Watanabe's apps, you might end up looking a little less dumb.

Hobbes, here's what the website says:

"We try to answer every support request within 48 hours."

Patience is a virtue.

At #9, if you had sent me an email saying what you said here I would have understood, but no reply whatsoever is not good business.

Hmm.. Strange comments here about a fantastic app. If I can understand that software experiences may vary from a user to another, I can't figure how one can say that there's numerous flaws in VisualHub or, worst, that the support is bad.
I have numerous files converted by this app and all of those are of outstanding quality. Far better than the ones I got using other apps.
And about support, well, I am using computers since the Commodore 64 and never saw before a support like this one. Any problem you have will find an answer in a couple of hours, even if it's a newbee problem to which they have answered already hundred times.
Sorry to disagree with some of you, but if all the apps I have on my computer were of this quality and supported that way, I would be very happy.

Hey scralpha, no need to be a smart arse, I'm well aware of what Disco is _supposed_ to be used for: it doesn't work for that either. Perhaps my comment could have been clearer, nevertheless if you want to defend Disco, you'd do it better service by not making yourself sound like an petulant child in yours.

My original point, and hopefully this doesn't hurt scralpha's sensitive feelings too much, still stands, which is that Visual Hub has worked for me 100% of the time over many months, and therefore gets my vote.

You didn't even give me 20 hours to respond to your e-mail, let alone 24 (or 48, like I mention on the Contact page).
By the time I did a run of e-mail replies, I had already received your second e-mail where you said you were already ready to happily "report this experience in anywhere I can".

Sorry I couldn't've made you a happy customer, but you were long gone before I even had a chance to respond.

Hobbs - Fair enough I guess. Shame you had a bad time with the email as whenever I have had a problem I used the forums and got a prompt response, often from Tyler the guy who actually writes it! Sorry you had a bad rap.

Dalton - Don't know on the PPC front (Intel myself) but VisualHub does use the latest libraries and have you tried Mediafork? You don't mention what you are trying to do matey! "Faster" for what?!!

Quadrant, techspansion@mac.com was the email I used twice and never heard a single word from them. Sorry, I will pass. Customer service is a key feature in any product for me.

Hobbes - try techspansion@mac.com - tyler is a top man who updates his software regularly. It really is the nuts! Give it another go.

I tried purchasing this a week ago. First their store site was down (showing the default Apache page). I contacted their customer service and never got any replies. When the store was finally back up I tried again and again it failed to work. I wrote again and never got any replies whatsoever from customer service. I'm not contributing to people who don't care about their customers, so I'm definitely skipping VisualHub for good.