Apple employees are receiving their iPhones

Randall Stephenson, thanks for nothing, indeed. On iDay, it took me forever to activate. I went to bed on Friday and worked the customer service line for hours Saturday before sending an angry e-mail to Randall Stephenson. Since his e-mail is not public knowledge I tried a number of combinations hoping to get the right one. No luck.

I also sent a CC to Steve Jobs at Apple. Within an hour, I get a reply for Mr. Jobs with an apology and a request for patience. Funny thing, too, within an hour after that I finally got an AT&T customer service rep to activate my iPhone.

To this day, I have not be able to contact Mr. Stephenson. I tried AT&T's customer service to try to ask for a way to contact him and the rep actually wrote back and said, " I can't help you locate Randall Stephenson because I do not know who he is". I think I'll save that e-mail forever and read whenever I need a laugh.

My anger at AT&T has subsided only because it has drifted off in the wake of my elation with iPhone. It's a magical device when not held back by AT&T. If AT&T can stay out of the way of Apple's innovation I guess I'll their customer for a long time, even if I never do get to send an e-mail to their CEO.

@4:Matteo

LMAO -- what, are you looking for a free house? Now, that would be a great gift!

Cheers,
FL

Is his Steveness giving a discount or paying for an AT&T phone plan???

Jeff-

Hey there fellow Chandler Apple store shopper! :)

Wow, that is an old picture. That is me and my wife. That is the Chandler store in Arizona. Not sure when that was taken. Could be when the store opened. Would be 2002 since the Al powerbooks came out in Jan 2003. Actually, I am typing this comment on the Ti Powerbook from the Chandler store purchased in Nov 2002. I think the store manager at that time was often walking around taking pictures at big store events.

Apple employees also receive a percentage off AT&T plans and have been since long before the iPhone

Businesses, as far as I know, cannot write-off phones given to employees as a business expense unless the phone is primarily for business use. Which means, these phones would essentially be part of an employee's compensation package, and would be taxable to the employee, unless they need them to perform their jobs. I think.

Well isn't that nice. I've been waiting 3 weeks to get my defected iPhone replaced from the Apple store. They are still waiting for 'mine' to come in, even though they have new iPhones in stock.

Albert, that's a Titanium PowerBook.

Eric, on the sign in the foreground, lower right corner of the pic.

That has to be one of the first dozen stores to open. Can't believe it's already been over 6 years since they started opening.

Is this the Apple Store Short Hills?