The curious case of how bad AT&T sucks Episode 2: Just the Internet - every last bit of it
First AT&T botches what is probably the most significant activation event in mobile phone history, and now they're including the complete data records - and I mean complete - in the first iPhone-related bills they're sending out to customers. Both David Pogue and John Gruber are reporting that their first post-iPhone bill from AT&T includes multiple pages (6 for Pogue, a whopping 45 for Gruber) of every chunk of data they downloaded for the account period. Now this isn't a rational listing like "nytimes.com, tuaw.com, goapeshirts.com," no no - every graphic downloaded from every page and the time and data of every message sent and received laid out in tree-obliterating detail that could only appeal to a rabid accountant.Considering that every iPhone data plan includes the term "unlimited," no one can really figure out why AT&T went to all the bizarre trouble of listing all this information out. Is it some sort of vague warning for how much we might have to pay should they decide to threaten us with billing by kilobyte or megabyte? Did some AT&T billing engineer think that, since we're downloading 'just the internet,' we'd like to see detailed records of every bit and piece of what we're downloading? Or does some accounting intern simply have a grudge against a tree farm somewhere?
Whatever the case, this latest AT&T blunder reminds me why Apple likes to keep things locked down and under control. No one's going to want to read this stuff, but at the very least: if they just had to make it available, they should have included an announcement with paper bills that this detailed data usage could be accessed online. After all, the vast majority of iPhone customers probably have at least heard of the internets, so they would arguably have little to no problem accessing this useless bundle of info via AT&T's online account access.
Ugh - you just can't find good help these days.
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First AT&T botches what is probably the most significant activation event in mobile phone history, and now they're including the...
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Am I the only one who sees no point in optiing out of Paper based billing, which will save AT&T a lot of money, when the refuse to pass any of that savings onto the consumer?
Then again, I hate AT&T, so every cent I can make them waste makes me happy.
But many other companies offered discounts for going paperless, I have no idea why they haven't.
@ 31
booooooooooooooooooooooooooring
Wow, you kids need to get a hobby, or a life or something.... You're like children fighting about nothing.
August 04 2007 at 9:21 AM Report abuse Permalink rate up rate down Reply#30: You are a big, big man (woman?) to admit to visiting hotmonkeyporn.com. Certainly a bigger man (woman?) than I. :)
Personally, now that I've thought about this more, I think the iPhone activation process should have included a step or two that sets the customer up with an AT&T Wireless online account at which they can check their account stats. This step would also have informed them that this data usage record would be provided online by default, with a paper version possibly available as an option.
I believe putting it right in front of everyone's faces like that, yet still defaulting to an electronic version, would have solved complaints on both sides of the fence.
I must say, it's been a while since I last posted anything on here. It is not because I don't read anything on here, I do. Since wanting to post some replies lately, I have found myself not wanting to do so due to the lack of maturity in the comments forum. Case-in-point, refer to procrastinatr and GadgetGav in this posting. I might be out of touch with typical flow of our society in its sociological interactions, but there is a huge loss in etiquette, common courteous behavior, and a rise in an apparent need for an individual to open his or her mouth for no other reason other than to be heard like a small child does when he or she notices no one paying attention so he or she screams, or interrupts an on going conversation between two or more adults (who are mature) just so they can have some attention. Obviously, the child is hungry for attention and does not know manners, so he or she says or acts in a way that is not conducive to proper dialogue and is thus in need of development. This is all because of the lack of true social interaction due to maturity level. When an âadultâ or teenager acts this way, it is not the hallmark of maturity, it is the hallmark of a person who has not been taught respect. The person is thought to be rude, inconsiderate, illogical, and in need of a spanking when they were a child. An atmosphere that is more than likely contributing to this personâs lack of proper social interaction is the amount of time alone and not out interacting with others on a personal level. I could go on, but I donât want to take up to much space here. I'm tired of reading rude, inconsiderate, illogical, and abusive comments.
July 28 2007 at 12:24 PM Report abuse Permalink rate up rate down ReplyDavid - don't respond to the drones, it only brings you down buddy. Nobody cares anymore, let the detractors fade away. Ignoring them sets you on a higher plane.
As for this story - I was going to say they were doing this to cut down on customer service calls. Think about it: My bill is jacked up I'm going to call..wait what's this, it says here I visited hotmonkeyporn.com? I'll just let this one rest....
But I check my bill, and the information is non-specific. I wouldn't be surprised if they keep the data on their end but they certainly don't publish it and people would be up in arms if they did. A correction should be posted.
I can't wait for this months bill - 1.5Gb and counting ... no I don't have an iPhone - you think I could do that on GPRS?
hmmm. i don't know David
"Considering that every iPhone data plan includes the term "unlimited," no one can really figure out why AT&T went to all the bizarre trouble of listing all this information out. "
.. i looked at my ATT account online.. thus far I've used "9 of unlimited".. i didn't read the small print of my contract. what is the unlimited limit? There has to be one - how can I have used 9 otherwise?
I swear who really cares if they put all the data usage on the bill. No one forces you to read. Sounds to me like another angry nred who doesnt get things exactly how he/she wants things. Its very common among the apple crowd. You can always do paperless billing. Im not a big fan of AT&T but hey they have brought a lot of good mobiles state side, which is more than you can say for Verizon or Sprint or even TMO for that matter. I say get a freaking life people.
July 27 2007 at 6:15 PM Report abuse Permalink rate up rate down ReplyConsider it an added bonus, a perk. They're just providing you a carbon copy of what they gave to the NSA.
July 27 2007 at 6:12 PM Report abuse Permalink rate up rate down Reply#24: thankyou. Genuinely, and if you mean it, I thank you.
#25: LOL. Lovely weather we're having in (insert your residence) lately, eh?
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