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Metaliveblogging Apple's "Mum is no longer the word" event


Good morning, dear TUAW readers. London calling. It's Tuesday morning, and that can only mean one thing. We've been getting tonnes of tips that the Apple Store is down. The Apple store is still online, although tipster Gary tipped us off that the O2 store - the very same network rumoured to be the sole carrier of the iPhone here in the U.K. is in fact offline. Yes, that's right - iDay / iPhone Day / totally iPhone-unrelated announcement day is upon us, so sit back and enjoy the show. If you're short of reading material before the event, we'd recommend you check out this article in yesterday's Guardian about the deals rumoured to have been struck to bring the iPhone to our fair isle and beyond.

Summary
  • iPhone coming to the U.K. November 9th
  • Will cost £269 and be available from Apple Retail stores and the Carphone Warehouse. 8GB model, EDGE not 3G (so the same model as the US). iTunes WiFi Music Store will of course come with the iPhone.
  • O2 is the exclusive carrier
  • Contracts cost £35, £45 or £55 a month and include unlimited (within fair-use) WiFi at The Cloud hotspots and EDGE & GPRS on O2. For more details there's a shiny new O2 page here.
If you want to read the live text transcript, click the link below.
As it happened (in reverse chronological order)

1045
That's your lot folks - Steve has left the stage. Quite why the Regent Street Store is closed until 4pm this afternoon remains to be seen.

1043
O2 will be rolling out unlimited-data contracts to existing customers starting 1st October.

1042
Q: £900 for 18 months on up to £1260. Any assurance you won't slash the price by 1/3rd? (Laughter.) Steve: "I don't think that's going to happen. But this is technology so you never know. We have no plans to change the pricing, but we guarantee it will change in the future just like all technology products. We're working on the next iPhone and the next one after that. That's what our customers expect."

1039
As some thought, it's only a UK-specific announcement today. Nothing to say about other European countries.

1038
Q: What are your plans for iPhone launch in Europe, and your reaction to upsetting other carriers who feel played-off in terms of not getting this deal?

Steve: "We said we'd be in a few countries in Europe and we still plan to do that. As to the carriers, we took the approach to see who would be the best fit -- it's like going out on a few dates before getting married. So yeah, we have a few upset girlfriends out there." Laughter.

1036
iPhone promotional pages show that the £35 contract includes 200 SMS messages, whilst the other £45 and £55 include 500 SMS messages per month.

1035
O2 is back online, with a new iPhone promotional page - Thanks Gary!

1034
Question about 'Rip-off Britain': £269 is more expensive that US.

Steve's reply: US price doesn't include Sales Tax, while UK does - VAT. "It's more expensive to do business here".


1032
(This one is too good to NOT quote directly - Engadget) Q: Were you aware that the iPod touch was coming out when you were negotiating the iPhone deal? Matthew: "One of the great things about working with Apple is they are always moving forward." Yes, and one of the great things about O2 is how [they] dodge questions.
Steve: "Well, one's a phone, and one's not. The iPod touch is training wheels for the iPhone." Ha! Oh boy, that's rich.

1031
Only 30% EDGE coverage? Thank goodness there's free WiFi too....

1030
"Matthew, what do you have to do to get your network ready for the iPhone?"

"We're investing in EDGE. As many people have noticed, hey I have EDGE! By launch we'll be north of 30% and build from there."

1028
Revenue sharing was reported to be the biggest sticking topic in negotiations. When asked "What's the revenue sharing from data and device sales between Apple and O2?" Steve replies "Unfortunately, we're not going to go into that, but good question!" Laughter. "...Sometimes you get what you pay for."

1026
(Macformat) Contract length is 18 months, and as with all other providers, unlimited data is 'within a fair use policy'. Engadget reports it as "There is a limit: 1,400 internet pages per day would break the deal as part of fair usage agreement."

1025
As with the US launch, activation and choosing a tariff are done within iTunes

1022
When asked about whether the deal with Starbucks is coming to the UK, Steve smiles and says "You'll have to ask Starbucks about that. They love the UK."

1019
(Engadget) Q: 7,000 hotspots in the UK... but are they free?

Matthew: "Cloud is the WiFi provider, and yes, it's free." Steve goes on to again tout the advantages of WiFi. Matthew nodding head vigorously, "It's a lot faster."

1018
Engadget asks "Why no 3G?"
Steve: "The 3G chipsets are real power hogs. Handset battery life cuts power to 2-3 hours." Yeah yeah, we've heard it before. "Our phone has a talk time of 8 hours and that's really important when you want to use your phone for internet and music. 3G needs to get back up to 5+ hours, something we think well see later next year."

1017
Number porting from other carriers is (surprise surprise) welcome, and there's 1,000 support agents to support the iPhone. "We've created an agreement for 7,500 WiFi spots in the UK" - now that IS interesting. Steve returns to the stage for a Q&A.

1015
Unlimited EDGE & GPRS data and visual voicemail on all the plans...... priced at £35, £45 and £55.

1015
O2 are going via The Carphone Warehouse to launch the device.

1015
£269 seems fair to me - but how much is O2 going to sting us for? C'mon Matthew!

1010
(Engadget) Steve has brought in the CEO of O2, Matthew Key, to big-up the device "I've seen hundreds of devices every year, and within a few minutes of playing with the iPhone I knew it was a breakthrough product."

1008
Available November 9 - ads are the same as the US ones, just with a British voiceover (the Guardian taking the place of the New York Times). How on earth are we going to survive for the next seven weeks?!

1007 (Engadget) "We've since lowered the price of the US phone of the 8GB phone, in the UK the price of the iPhone is £269 including VAT." So the same price as the 16Gb iPod Touch, as predicted.

1006 The Apple Store is offline

1004 (Engadget) The iPhone has been announced for the UK. Carrier? "We picked the best one, the most poplular carrier, it's O2.""

1000 (Slashgear) KT Tunstall Music is playing

0959 (Engadget) "Feels a bit surreal having an Apple press event in an Apple retail space: black shirted Apple mafia are everywhere."

0955 Just five minutes to go, multiple sources are reporting El Jobso is indeed in London.

0942 (Engadget) Phil Schiller is in the house, talking to staff at the recently modified Regent St store theatre.

0923 (Engadget) Strange packages reportedly entering the store in the build-up to the event.

0917 (Engadget) The iPhone product manager, the star of numerous iPhone tutorial videos, is snapped at the store.

Good morning, dear TUAW readers. London calling. It's Tuesday morning, and that can only mean one thing. We've been getting tonnes of tips...
 

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42 Comments

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John Doherty

I have had exactly the same plan - get one in US for 299 and then wait until O2 comes to UK and reactivate an O2 contract. Does anybody have any idea if this will work?

John

September 23 2007 at 4:09 AM Report abuse rate up rate down Reply
basscadet

I expected at least a 3G version for European users, this 2.5G unit is way too expensive for most European users that were getting all the latest models for free as they signed a contract. For a non MMS user, not having it doesn't mean much but someone that had it (and almost all do by now) on a GSM with camera will surely miss it. Add to this the price drop + the 16GB expected model around Xmas (doesn't matter if it won't happen) and I really doubt enough will move when it does come out in the market...

September 18 2007 at 12:35 PM Report abuse rate up rate down Reply
Tom

#Daniel: "So it's a case of moving foward, why put a 1999 technology on a 2007 unit?"

Because everyone else is still using it, and it's a standard. This isn't a case of Apple "moving forward", this is them "dropping features".

Most of my non-geek friends don't have email accounts set up on their phones. They do, however, have MMS.

Scenario A: Sending a picture message from my iPhone to a friend
1) Take photo
2) Send to iPhone email client
3) Email picture to friend
4) Friend has to be in front of an internet-connected computer to receive it

Scenario B: Sending a picture message from a regular phone to an iPhone
1) Take photo
2) Plug phone/camera into computer, download picture
3) Manually re-size picture to suit email
4) Load up email client, attach picture to a new email
5) Send email


Compare either of these scenarios with MSS (take photo, click twice, picture sent) and you'll see what an omission MSS is.

September 18 2007 at 10:48 AM Report abuse rate up rate down Reply
joshjagdfeld

Nik,

Good work - you're a great addition to TUAW. Keep it up.

September 18 2007 at 10:00 AM Report abuse rate up rate down Reply
Gareth Burleigh

I really dont see this flying here, we have what could be called a free phone culture. I dont see anybody expecting to have to pay for a handset on an 18 month deal. The 18 month thing was brought in to offset the cost of the handset as handsets became more and more expensive.
Apple are between a rock and a hard place, to be competitive here the phone needs to be pretty much free, but the backlash from US customers would kill the iPhone after the last price cut.
Basically when I managed a mobile phone store, the margins on handsets depended on the commission from the network based on the tariff you connected the customer to, maybe when/if the iPhone comes out from under the O2/Carphone wing and goes to all dealers, free iPhones will become the norm.

Gareth

September 18 2007 at 9:58 AM Report abuse rate up rate down Reply
Fred

@32. According to Engadget's log of the event, Matthew Key (CEO of O2) said the Cloud WiFi service was free.

September 18 2007 at 9:54 AM Report abuse rate up rate down Reply
David

@nfoo

Your point about user interface is totally valid. I am sure that the Iphone has a better user experience than other phones but the point still remains that "a breakthrough internet communications device" that runs on 2.5G is not great technology. It is way over priced compared to other "smart phones" that it is supposed to compete against.

September 18 2007 at 9:38 AM Report abuse rate up rate down Reply
Barry

Strange choice if O2 are only just rolling out EDGE.
It would have made more sense to go with a network that already had it, such as Orange.

http://www2.orange.co.uk/servlet/Satellite?pagename=PersonalIR&c=OUKPage&cid=1126544420860

September 18 2007 at 9:36 AM Report abuse rate up rate down Reply
Daniel

I'm pretty aware about MMS, having worked on deploying the Vodafone Live! network when it was launched. I'm also damn aware of what a pile of crock it is when you have a device that supports mail.

MMS was designed before any Symbian unit (or crackberry or Windows Mobile) had the capability to send messages with embedded images, hell it's why we pushed the Live! project with MMS.

The technology is rendered useless with the latest series of handheld units with applications that can send graphical messages using mail client technology.

So it's a case of moving foward, why put a 1999 technology on a 2007 unit?

September 18 2007 at 9:08 AM Report abuse rate up rate down Reply
Stuart Bell

I was sure I wanted the iPod touch until they took away the calendar 'add event' function. So I pondered the iPhone for the UK. I don't use my cellphone/mobile very much, so £35 is a lot of money. I wondered what Cloud would charge for unlimited use (it's the Hotspot network Apple are using for iPhones in the UK.) Cost for one device? £6.99 a month, 12 month contract.

So £899 for 18 months with iPhone, £325.81 for the iPod Touch. I know that the iPhone can do more, but £574 more?

Back to the iPod touch, I think!

Stuart

September 18 2007 at 8:35 AM Report abuse rate up rate down Reply
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