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Forrester declares iPhone wrong for enterprise users

CIO magazine recounts a Forrester Research report from last week on "The iPhone is Not Meant for Enterprises," a $280 piece of critical business intelligence that tells IT departments something they a) wanted to hear and b) already knew: the iPhone is not a Blackberry (quel suprise!). Without key features such as remote kill, data encryption, and full Exchange support, Forrester says the iPhone is DOA in BigCo environments; despite this, IT folk need a strategy for handling the iPhones that make their touchable way in the revolving doors.

Nobody expects IT to embrace the iPhone with both arms, but the tale of the numbers suggests that the warmth of the welcome may be irrelevant: the iPhone is here in a big way. With sales data suggesting that the iPhone has passed Windows Mobile in share, vendors like Visto promising full Exchange integration, and an SDK around the corner for blessed development, corporate technologists may have to settle for a policy of benign discontent as the shiny pretty things invade.

Update: Some well-phrased and funny debunking of Forrester's stance by the Macalope and John Welch.

[via Macworld]

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Enterprise iPhone

CIO magazine recounts a Forrester Research report from last week on "The iPhone is Not Meant for Enterprises," a $280 piece of critical...
 

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nyleharris

when will TUAW stop posting Forrester's rubbish. Is this McQuivey's "research" again?

December 18 2007 at 9:06 AM Report abuse rate up rate down Reply
MfS

Swatch,

Users where I work use Microsoft Entourage for calendaring. There's no wireless syncing going on, just hard-syncing with iTunes-->iCal-->Entourage (in reverse).

And yes, IMAP works great. Sorry about your situation. I do understand why some big companies view IMAP as a "security risk;" I simply can't see where it's a problem. If it becomes a problem, I'll reconsider...but until then, everything works great.

December 18 2007 at 12:27 AM Report abuse rate up rate down Reply
Harry Myhre

the people who say the iPhone has no future in the business world are most likely the same folks who declared

DONT MAKE ME TAKE MY HANDS OFF THE KEYBOARD TO USE A MOUSE.

December 17 2007 at 10:49 PM Report abuse rate up rate down Reply
JoeAD

What's that app on the iPhone in the picture?

December 17 2007 at 5:10 PM Report abuse rate up rate down Reply
2 replies to JoeAD's comment
Joshua Eckstein

JoeAD: Inco.

December 17 2007 at 9:23 PM Report abuse rate up rate down Reply
Michael Rose

It's inco -- sorry, I should have credited it appropriately.

http://www.tuaw.com/2007/10/14/tuaw-interview-inco-simple-sysadmin-from-your-iphone/

December 17 2007 at 9:56 PM Report abuse rate up rate down Reply
MfS

It's funny...I'm the "IT Guy" at a very quickly-growing company, and all the top execs have iPhones. We have Exchange here too, it was a breeze and not a security risk for me to open IMAP support. I've heard z-e-r-o complaints about "not having a keyboard."

All the execs here had Treos, one of them a Blackberry, and they switched to the iPhone in August. Prior to that, I had a call ticket a week or more with some of the Treo/Blackberry users, saying "email's down," or "syncing isn't working," or the like.

Since they iPhones?

Nary a word.

Only times I've heard from iPhone users is when our network or new internet was down anyway.

The iPhone isn't for everybody, but I find it pretty funny some of the "reasons" for enterprise "not to support" an iPhone. Puh-leeze. I had to learn a few things, but it was not a hassle, not a security issue, not an ANYTHING to support the iPhone. Sure, it helps that I like Macs & work got me an iPhone too...but it was going back to the store if I couldn't get it to work. I had things synced & working in one day.

At least for our business, it's a welcome addition to support the iPhone. Less work for me!

December 17 2007 at 4:09 PM Report abuse rate up rate down Reply
1 reply to MfS's comment
swatch

MfS:
I wish YOU worked at my company. I even tried dropping a benjamin franklin on the floor in his office, and he just said "nice try". I GUESSED that IMAP was the way to go to get things working just fine, but now I know for sure. The only question I have, though is...How about calendars? Does turning on IMAP also sync up the calendared items? Sorry this is probably the wrong place to ask that off-topic question, everyone.
Take care.

December 17 2007 at 10:38 PM Report abuse rate up rate down Reply
bibi-pov

Not to nitpick in any way, but it's "quelLE surprise" :) As for the rest, I guess the only answer I can think of about Forrester argument is "Duh!"

December 17 2007 at 4:02 PM Report abuse rate up rate down Reply
Robert Reynolds

So how many CIO's are there compared to the amount of iPhones sold??
Think Apple cares about a few thousand obsessive compulsive CIO's????
Think we care?

December 17 2007 at 3:47 PM Report abuse rate up rate down Reply
Fritz Laurel

Oh well. So much for that errant investment in Exchange!

December 17 2007 at 3:29 PM Report abuse rate up rate down Reply
cazz

Wow, used a Bb from 99 until iPhone purchase 6/30. Tying acumen is equal. But, that says more about my typing.


Funny, there are iPhones all over MS campuses. Many MS employees use them. Forrester is continuing to prove themselves irrelevant.

December 17 2007 at 3:15 PM Report abuse rate up rate down Reply
Jeff

Excellent debunking of Forrestor's FUD

http://www.bynkii.com/archives/2007/12/they_never_can_stop_in_time.html

December 17 2007 at 3:15 PM Report abuse rate up rate down Reply
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