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1.1.3 update leaves GoPhone users stranded

by Brett Terpstra Jan 16th 2008 at 2:30PM

Some iPhone users on the GoPhone plan across the country are finding themselves without access to the EDGE network after the 1.1.3 firmware update, and neither AT&T's customer support nor the AT&T forums are offering very many options for affected customers.

"You are not subscribed to the EDGE network" is the message facing the affected users. Subsequent calls to AT&T have resulted in a mixed response. They're aware of the problem and generally offering a change of plans as a solution. The options seem to involve restarting your monthly billing or paying by the kilobyte, which is likely not a prospect most previously content GoPhone users are looking forward to.

Update: Despite earlier assumptions by myself and users who first reported the problem it is not the 1.1.3 update that is causing the GoPhone problem, but rather an apparently coincidental server crash. AT&T support is offering a limited quick fix for some users, but is working on a long-term solution.

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Some iPhone users on the GoPhone plan across the country are finding themselves without access to the EDGE network after the 1.1.3 firmware...
 

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Hamid

AT&T is very good a robbing my account. The text msgs that are sent to my go phone account are repeated four times and the same message cost me me 4 times.

February 03 2008 at 12:48 AM Report abuse rate up rate down Reply
1 reply to Hamid's comment
Frid

You are absolutely right, I have a similar problem. A single message is repeated three to four times and of course my account is charged for it.

February 03 2008 at 1:03 AM Report abuse rate up rate down Reply
calloused

This may help you guys...

andall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205

OR

MaryMichelle Timbang
AT&T Wireless, HQ - Office of the President
Executive Customer Service
MT6973@att.com

(from consumerist.com)

February 02 2008 at 12:58 AM Report abuse rate up rate down Reply
ollie

I'm on a go phone plan because I didn't want to commit to 2 years of terrible service from AT&T until I had used my iphone for a few months. I already have a verizon razor, which is my main number. This latest AT&T fiasco has confirmed my suspicions about their competence to run a sophisticated servive like the iphone for apple....

January 22 2008 at 8:40 PM Report abuse rate up rate down Reply
frankiefumbles

EDGE has been out for two days for me in Chicago (since the 16th). I have access EDGE today, 01/17/08. I have received a 20 dollar credit from at&t and was promised reimbursment for any data charges until the issue is fixed, was told 01/23/08. I wish that the 1.1.3 update did not coincide with at&t's server crash so that both parties would not be able to blame eachother leaving us GoPhone users "screwed".

January 17 2008 at 11:58 AM Report abuse rate up rate down Reply
Brandon

1.1.3 IS NOT THE PROBLEM! I called AT&T last night and the problem is due to a server crash which wiped out some peoples iPhone Data plans!

Use this number to call AT&T! Straight to a real person!

1 877 419 4500

January 16 2008 at 6:42 PM Report abuse rate up rate down Reply
1 reply to Brandon's comment
Jason

So I called AT&T on Tuesday night about this, they said it was a known billing issue and should be fixed by Wednesday morning (some nightly system refresh cycle). Wednesday morning comes, still no service.

I call AT&T on Wednesday morning, they have me update the firmware (I was on 1.1.2, they had me update to 1.1.3), reset, restore, nothing works. They told me that they're almost done with the issue, and it'll be fixed in a few more hours (this was at 9:00am PDT).

Wake up this morning, still nothing. Call them again, they can't find my case number. After 35 minutes on hold, they finally find my case and say that the issue should be resolved in 72 to 96 hours!?!? "That's 3-4 days!" is my reply. They correct me, 3-4 business days. So I'm without EDGE service until the middle of next week.

This is why I refused to get a 2 year contract with AT&T. This service is pathetic, and they refused to offer any recompense for their failures in service (I was told, "Sir, you're on a prepaid account, so we won't credit you for the loss of service since you're not getting the service.").

So no EDGE service for at least a week (the issue started on Tuesday). Meanwhile, the phone I do have a contract for (Blackberry 8703e from Verizon) is working fine. I'm so glad I brought that along as a backup.

January 17 2008 at 12:24 PM Report abuse rate up rate down Reply
C5D

In ATL, had a brief interruption in AT&T service, corrected with a reactivation. No edge problems thus far.

I've had a go–iPhone since day one. Any iPhone owner who criticizes go-phone owners needs to realize that he is exactly like all of those so-called 'experts' at his office, grocery store, bar, etc. who have criticized his wisdom in purchasing the iPhone: an annoying know-it-all.

January 16 2008 at 4:15 PM Report abuse rate up rate down Reply
Mike

I had the same issue before the update. I restored it and still did not work. I went to the apple store and got it swapped and it worked. Went home and restored from my backup and failed edge again. So the fix that I know of, restore the phone without restoring your backup. Start a new config. Worked for me and is still working.

Might be a bug somewhere in the commservices

January 16 2008 at 3:32 PM Report abuse rate up rate down Reply
Bill

I updated as soon the update was available yesterday and have had no problems (Atlanta, GA). As far as people stating that go-phone is stupid, what I find stupid is to spend $400 on a phone and then have to go through a credit check to activate the phone. Doesn't me spending $400 on a phone pretty much guarantee that I'm going to pay my bill?

January 16 2008 at 3:27 PM Report abuse rate up rate down Reply
Q

That's interesting. I'm a GoPhone customer ($29 plan and the iPhone package) and I had/have had no problems with my Edge. There was an issue of not getting a AT&T signal after the update, but a simple restart fixed that.

January 16 2008 at 3:24 PM Report abuse rate up rate down Reply
Levi Figueira

On 1.1.3 and GoPhone and with EDGE in Ames, IA! :)

I've been lucky I guess... :|

January 16 2008 at 3:20 PM Report abuse rate up rate down Reply
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