A fix for those "Pairing Record Missing" errors

Deleting the "Lockdown" folder in ~/Library/Preferences and restarting iTunes worked here.

Don't know much about the rest of you but on my Mac (G5), all I did was quit out of iTunes and relaunch it again. Then it worked fine after that. Thanks TUAW for saving me several hours today!

I have been having the same problem.
I connect my iphone to my laptop and it tells me "pairing record is missing"
and then automatically restarts my laptop.
I have been trying to solve my problem. I was on the phone with the apple people all afternoon and they were not able to help me.
can someone please guide me to what i should do?
P.S i already tried to change the usb cable thing
and uninstalling my antivirus programmes
and uninstalling and then reinstalling itunes. nothing seems to be working
please help me out.
thanks

I fixed this problem by deleting the Lockdown folder from my ~/Library directory.

had the same prob. saw something on another post about bad usb connect. simply pulled my cable out from usb1 and plugged into usb2. prob solved

I receivied the dreaded "iTunes could not connect to the iphone "iPhone" because the pairing record is missing" error.

• I tried restarting my computer - that did not work
• I reinstalled iTunes - that did not work

A final problem is that I can't even restore my iPhone because iTunes won't let it connect due to the pairing record is missing error.

Did this do the trick

Good discussion, but the original comment, I found, is actually not the only fix for this problem. I rebooted, because yes, that's always a first- (or second- or at least third-) step to troubleshoot, even with Macs.
I brought my iPhone into Apple last night and the "genius" told me how to fix it.
Go into Home=>Library=>Preferences, and move the three iTunes prefs onto your desktop for safekeeping. Just in case. Trash iTunes. Reinstall it. Voila. (You never need those prefs, they're just a backup as the new iTunes will supply new ones.)
The dealio is iTunes sometimes gets sticklery about old information and it just won't let go. I haven't tried it yet, but cannot WAIT to get home and have my old computer recognize my phone.
Good luck!

I find that, often, just restarting Safari is enough...

i can't figure out what planet you guys live on. i have to reset my computer all the time. it's tiger and i loves me macbook but it definitely gets sluggish and starts f***ing up if i leave it on for too long.