Skip to Content

A fix for those "Pairing Record Missing" errors

Here's an annoying problem with a surprisingly simple solution. After upgrading to 1.1.3, many users found they could no longer properly sync their iPhones. If your iPhone or iPod touch develops a missing pairing record problem, you can fix things by...rebooting your computer. If this saves anyone else an hour or two of head-scratching, tech support and google-fu, then my job is, as they say, done.



Categories

iPod Family iPhone

Here's an annoying problem with a surprisingly simple solution. After upgrading to 1.1.3, many users found they could no longer properly...
 

Add a Comment

*0 / 3000 Character Maximum

18 Comments

Filter by:
Donna

Deleting the "Lockdown" folder in ~/Library/Preferences and restarting iTunes worked here.



April 21 2008 at 5:38 PM Report abuse rate up rate down Reply
Vinnie

Don't know much about the rest of you but on my Mac (G5), all I did was quit out of iTunes and relaunch it again. Then it worked fine after that. Thanks TUAW for saving me several hours today!

March 31 2008 at 7:46 AM Report abuse +1 rate up rate down Reply
areeba

I have been having the same problem.
I connect my iphone to my laptop and it tells me "pairing record is missing"
and then automatically restarts my laptop.
I have been trying to solve my problem. I was on the phone with the apple people all afternoon and they were not able to help me.
can someone please guide me to what i should do?
P.S i already tried to change the usb cable thing
and uninstalling my antivirus programmes
and uninstalling and then reinstalling itunes. nothing seems to be working
please help me out.
thanks

March 26 2008 at 7:54 PM Report abuse rate up rate down Reply
Username

I fixed this problem by deleting the Lockdown folder from my ~/Library directory.

March 19 2008 at 7:31 PM Report abuse rate up rate down Reply
1 reply to Username's comment
Nick

Wow. Deleting the lock down folder worked for me. What is that folder?

April 10 2008 at 11:53 PM Report abuse rate up rate down Reply
bostonbilly

had the same prob. saw something on another post about bad usb connect. simply pulled my cable out from usb1 and plugged into usb2. prob solved

March 11 2008 at 11:03 PM Report abuse rate up rate down Reply
sassvideo

I receivied the dreaded "iTunes could not connect to the iphone "iPhone" because the pairing record is missing" error.

• I tried restarting my computer - that did not work
• I reinstalled iTunes - that did not work

A final problem is that I can't even restore my iPhone because iTunes won't let it connect due to the pairing record is missing error.

February 27 2008 at 5:22 PM Report abuse rate up rate down Reply
Greg Bickel

Did this do the trick

January 31 2008 at 12:42 PM Report abuse rate up rate down Reply
Lenore

Good discussion, but the original comment, I found, is actually not the only fix for this problem. I rebooted, because yes, that's always a first- (or second- or at least third-) step to troubleshoot, even with Macs.
I brought my iPhone into Apple last night and the "genius" told me how to fix it.
Go into Home=>Library=>Preferences, and move the three iTunes prefs onto your desktop for safekeeping. Just in case. Trash iTunes. Reinstall it. Voila. (You never need those prefs, they're just a backup as the new iTunes will supply new ones.)
The dealio is iTunes sometimes gets sticklery about old information and it just won't let go. I haven't tried it yet, but cannot WAIT to get home and have my old computer recognize my phone.
Good luck!

January 24 2008 at 2:32 PM Report abuse rate up rate down Reply
James R Grinter

I find that, often, just restarting Safari is enough...

January 24 2008 at 9:30 AM Report abuse rate up rate down Reply
1 reply to James R Grinter's comment
James R Grinter

(that was meant to be a reply to the 'sluggish' comment.)

January 24 2008 at 9:31 AM Report abuse rate up rate down Reply
Yakov Chodosh

i can't figure out what planet you guys live on. i have to reset my computer all the time. it's tiger and i loves me macbook but it definitely gets sluggish and starts f***ing up if i leave it on for too long.

January 23 2008 at 7:49 PM Report abuse rate up rate down Reply
2 replies to Yakov Chodosh's comment
Mo

A reboot isn't necessary to sort that—it's just poor virtual memory management. Log out/back in again (quickest way to close all of your applications and release the memory they're hogging), let it settle, and it should be snappy again.

You'll also find that if you're low on disk space, the VM won't perform too well (the dynamic paging files will end up being horribly fragmented and slow to access). I tend to recommend a bare minimum of 10% of your disk capacity available for Mac OS X to do its thing.

January 23 2008 at 8:01 PM Report abuse rate up rate down Reply
Yakov Chodosh

Logging in and out instead of rebooting -- you say potato, I say potahto. In both cases I have to stop everything I'm doing

January 23 2008 at 9:02 PM Report abuse rate up rate down Reply
Buy an ad here

Hot Apps on TUAW

Tweets

© 2012 AOL Inc. All Rights Reserved.