Filed under: iPhone
3G iPhone users experience carrier error with 2.0.1 update
iPhone and iPod touch software 2.0.1 became available yesterday, and today several iPhone 3G owners are reporting problems. Specifically, users who paid to have their 3G iPhones unlocked by Vodafone* are unable to re-connect to the service following the update, and instead receive a "0xE8000001" error message. How helpful. It seems to happen on both Windows and Mac OS X.
As you remember, Vodafone is selling the iPhone in 10 countries, and a quick look at Apple's Discussion Boards reveal this problem popping up in Spain, Italy, Sweden and more, which leads us to believe that it's Vodafone's issue.
We haven't come across a fix yet, but we'll keep you posted. In the meantime, let us know if you've been able to squash this bug.
Thanks to everyone who sent this in!
*Update: Some of our tipsters have had luck restoring the phone to reconnect to Vodafone, but not all. Also, a reader from Finland reports the same issue with his locked phone on the Sonera network, and a Belgian correspondent chimes in with the same problem on Mobistar (Orange); looks like the issue is more widespread than just Vodafone's customers.
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Reader Comments (Page 1 of 3)
Isaac said 12:02PM on 8-05-2008
Apple has not been able to launch software with out a great deal of trouble lately.
I hope they can get their act together for next time around.
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bryon brock said 3:40PM on 8-05-2008
You can get the 2.0 files to downgrade if need be here:
http://www.iphone-hacks.com/downloads/category/23
DB said 12:17PM on 8-05-2008
I think this is worldwide issue every-time i dock it with iTunes 7.2.1. I am in Japan the only carrier is Softbank and i still have the same error. A friend of mine restored it for second time, it still spit out the same error message. But other then that it work normally.
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Vincent said 12:27PM on 8-05-2008
I have also problems with T-Mobile in The Netherlands. The same error message "0xE8000001".
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yinyang said 12:29PM on 8-05-2008
got this message on Optus (in Australia), but it doesn't seem to affect anything - can still find network and make calls, and everything else feels "snappier"!!
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Josh said 12:34PM on 8-05-2008
Vodafone is not the carrier in Spain.. rather Tefónica Movistar. But we're having the same error but without any consequences apart from the annoying message. Eeverything works OK.
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Peter Goossens said 12:33PM on 8-05-2008
Belgium here! (nothing to do with Vodafone in Belgium and I'm having the same issues)
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Johan said 12:44PM on 8-05-2008
Same problem in Sweden with the carrier Telia. As DB wrote; this seems to be world wide. I read something about that it should work in the "U, S and A", but not for the rest of us.
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Mathias said 12:38PM on 8-05-2008
Sweden isn't using Vodafone, we're bound to Telia (but still have the mentioned problem).
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Carlitos said 12:43PM on 8-05-2008
I'm with Optus in OZ, and had the problem after the update, search for answers on the web, tried different USB connections, setup different accounts, etc... nothing worked.
But iPhone was still working just like Yinyang said.
A simple back up and restore using iTunes fixed the problem.
All good now. The response is faster...
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Fredrik R Krohnman said 12:51PM on 8-05-2008
It's not an Vodafone stand alone issue. In Sweden the operator selling iphone is Telia Sonera - and the same error message appears on both iphone 3G and iphone 2G. How ever, the error message is of little importance though the phones seems to work flawless anyway.
Swedish consumers are therefore just affected by an irritating error massage in iTunes, but they're still able to enjoy their iphones.
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Joeles said 1:00PM on 8-05-2008
Another issue related to this damn carrier-locking business model. Why do companys like apple still not realize, that artificial locks (drm, sim-locks, appstore application -firewall-) impose problems.
i am really a LONG time apple user and developer,
but i am SOOOOO frustrated about apple lately.
they just plain SUCK!
this whole locking concept is even bad for business (and thus investors). if you are interested in some arguments, take a look at http://crippledtechnology.wordpress.com
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Luiz said 1:02PM on 8-05-2008
i have this problem on 2.0 with my 1st gen iphone (jb and unlocked)... i updated the carrier settings once; however, it asks to update it again and thats when u get that error... -_-
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Cedric said 1:04PM on 8-05-2008
My iPhone 3G is officially unlocked and I also had the error message in Belgium with Mobistar (Orange) but I still could connect to the service.
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Biffo said 1:03PM on 8-05-2008
Orange users in Switzerland are also reporting problems.
Are Apple no longer capable of releasing bug free software?
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Carlo Tampa said 1:54PM on 8-05-2008
Well, I actually found this video as Jobs unveil the new iPhone 3G in clashOrama's side-by-side videos with Bill Gates at CES 2008 with Xbox360 & Slash, both of these guys have dominated the technology world for last 25 years. I think apple can still capable of releasing bug free software := )
http://clashorama.com/index.php?id=178
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Tias said 1:49PM on 8-05-2008
Same here for T-Mobile in The Netherlands.
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worm said 3:19PM on 8-05-2008
Had the same issue on AT&T here in Texas. Mine is not hacked/unlocked/jailbroken at all. I finally got it to work after much restarting and reconnecting. Had to sync my entire music library over again. :(
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nufemasta said 3:43PM on 8-05-2008
I have to admit apple seems to be a little off the past year or so, however, I have had nothing but excellent service and seamless software upgrades with my iphone and applications from the app store.
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tatos said 4:23PM on 8-05-2008
Same issue here in Mexico with Telcel as the carrier...
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