BestBuy starts selling iPhones, do you buy it?

I bought one at Best Buy yesterday and was suprised when the associate told me that BB was offering they're PSP on the Iphone. It cost $14.95 a month and is the closest thing to handset insurance for the Iphone because it cover accidental damage (including some water damage)

Best buy has to be the single worst place to get a phone in the universe.

I went to best buy last week to try to add a second (regular) phone to my iPhone account since the second phone was on sale.

The workers at the Ithaca NY best buy had no idea how to convert an AT&T plan to familytalk and then port a number over. I sat there for literally one hour and a half as they tried to figure out their POS system which clearly nobody had been trained on. They had to call the helpline multiple times to figure out which menu items to select.

When I asked the manager to step in and help out since it was getting complicated, he told me rudely that he didn't appreciate me telling him how to do his job (he was, instead, stocking bluetooth headsets just feet away from us the whole hour and a half).

And even after the entire wait, when I called at&t 3 days later, they told me that best buy had simply set up 2 separate accounts and they were not linked as a family talk and that I would get 2 bills (she was able to fix it after yet another 1/2 hour)

Then the AT&T PHONE REP actually told me that the next time I had to do something with the account, I should really go to a real at&t store and not best buy, since they don't know what they are doing. She actually said this.

Time wasted adding second phone to plan - 2 hours

Time saved by avoiding worst buy in the future - priceless.

Hrm, wait around for your turn to purchase an iphone at an Apple Store, or wait around to get a sales associate to help you.

It's much more fun to stare at the 30" ACD's.

I voted No, Apple Store. Only because the Apple Store is within walking distance of my home. Otherwise I wouldn't really care where I bought one at. It's a phone, you walk in, buy it, and walk out. Big deal.

I walked into a Best Buy yesterday and walked out a half hour later with a shiny new phone. The woman that helped me was really nice and helped get me an iPhone even though I wasn't the primary account holder on a family plan. Much better than when I waited 5 hours in line for one at the Apple Store only to be told they couldn't sell me one. They didn't even pressure me to load up on accessories and other crap. I was pleasantly surprised. Just goes to show that your experience all depends on the store.

10 times better getting it at best buy, they offer a service plan that covers any accidental damage and water damage for $14.99 /month. You also can do no interest for 90 days on the best buy credit card and get rewardzone points.

I will never buy anything at "best buy". They pay their employees next to nothing, and, think about this the next time you go there, the employees only incentive for selling those extended service warranties? They get fired if they don't sell enough of them.

I'm not buying an iPhone at all until they fix the darn thing, but even if I WERE going to buy one right now Best Buy is the last place I'd shop. They recently ripped my wife off to the tune of a $90 "restocking" fee for a defective laptop (which they probably turned around and put right back on the shelf).

So, no more Best Buy for us. I'll shop someplace that DOESN'T treat its customers like thieves and liars.

Wow, do I sound bitter or WHAT? :)

Aren't 95% of these comments off-topic? The writer was just trying to gauge if you'll buy an iPhone at BB versus ATT or Apple.

Geez, aren't people temperamental.

I wouldn't buy a toaster at Best Buy let alone an iphone. They have the worst costumer service policies I have ever had to deal with. I had to wait 4 months for them to fix my tv and I'm going to enter into a long term contact through them? No Way.