Skip to Content

iTunes 8 causes Windows Vista BSOD

Some Windows Vista users are having significant problems using iTunes 8, which crashes the operating system with a "blue screen of death" when an iPod or iPhone is connected to the PC.

Apple today released a tech note, suggesting to uninstall Apple Mobile Device Support, restart the computer, and re-download and re-install the iTunes 8 installer. It's unclear what about Apple Mobile Device Support was causing the problem.

According to Macworld and ZDNet, Apple simply replaced the files associated with Apple Mobile Device Support (usbaapl.sys or usbaapl64.sys) with the versions shipped with iTunes 7.7.

Computerworld highlighted several irate comments from an Apple Discussions thread on the subject, including precious gems such as "I love how Apple owns up to problems... IT'S NOT US! IT MUST BE YOU! OR MICROSOFT! OR YOUR MOUSE! OR YOUR CHAIR!"

Adorable.



Categories

iTunes

Some Windows Vista users are having significant problems using iTunes 8, which crashes the operating system with a "blue screen of death"...
 

Add a Comment

*0 / 3000 Character Maximum

58 Comments

Filter by:
Mike G

iTunes 8 is very buggy on my Vista laptop, I've just downloaded the Zune software because I'm sick of trying to use the slow and stuttering itunes - it would take forever just to add podcasts and songs to the ipod - I'll probably buy one of the new small 8 gb Zunes soon to replace my old ipod. Apple you've lost a good iTunes customer with that crap Windows version.

November 04 2008 at 12:30 AM Report abuse rate up rate down Reply
Steven

My Vista crashes too, with iTunes 8 started and my iPod connected...

September 26 2008 at 6:43 PM Report abuse rate up rate down Reply
Stephen

iTunes worked perfectly fine before upgrading to 8 and people are blaming this on Windows. Apple fanboys uniting against the majority again, when this is CLEARLY Apple's wrongdoing. Can't say I didn't see this coming...

I did the so-called "fix" and still having issues. I have to unplug my HP printer, even when the fix was supposed to take care of this. And when I sync my Treo while my iPod is connected, the iPod then disconnects. All new behavior, with no other change than upgrading iTunes.

This isn't going to stop me from buying iPods or using iTunes but hopefully Apple can get this fixed ASAP.

September 18 2008 at 9:33 AM Report abuse rate up rate down Reply
Viper007Bond

iTunes 8 is a piece of crap. When I try to upgrade my 1st gen iPod Touch to 2.1, it asks me to upgrade iTunes to 8.0 even though that's what I'm running. :|

(I'm on Vista Ultimate 64bit)

September 16 2008 at 8:44 AM Report abuse rate up rate down Reply
dlvgroup

I don't know about you guys! You must be doing something wrong somewhere. I can't even remember the last time my Macs crashed. I swear to God, I can't remember. My iPhone kept crashing until the fix came in but that's the only thing! But with my old mac (Powermac 8600-300) Everything it crashed it had something to do with Microsoft, Once you reinstalled it or deleted it, it worked fine!

September 14 2008 at 2:42 PM Report abuse rate up rate down Reply
Marc

Apple didn't start from scratch with OS X. They built on top of the work NEXT did on Mach.

If anyone used OX 10, 10.1 or 10.2 they will know that it was full of bugs, had hardly any native software and was very slow. It wasn't until 10.3 that it became mature.
Even more, you can't get the latest version of Java or Safari unless you upgrade every year.

That's why I switched from Mac to PC :)

September 14 2008 at 11:32 AM Report abuse rate up rate down Reply
Nathaniel Palmer

Windows is spoiling iTunes. It doesn't even feel like a good mac app.

September 13 2008 at 5:57 PM Report abuse rate up rate down Reply
David Gerard

The culprit is obvious: it were Linux what done it. http://tinyurl.com/6p82bd

September 13 2008 at 5:55 PM Report abuse rate up rate down Reply
waseem

let me get it straight.
Vista crashed with (BSOD) after the installation of "bad hardware driver" and you're blaming microsoft.
oh wait??
BSOD??? Since Win2000 and Windows never got into the stage of BSOD??? unless it is a hardware error. or bad driver (again).
so please apple, before installing bad soft please TEST IT.
we're common to iPhone problems. please stop hurting the PC :)

September 13 2008 at 3:40 PM Report abuse rate up rate down Reply
Vince

What's it with all of the Vista loving going on here? Isn't this TUAW?

September 13 2008 at 3:40 PM Report abuse rate up rate down Reply
1 reply to Vince's comment
futurepastnow

We are allowed to own and use more than one computer, aren't we?

September 13 2008 at 6:11 PM Report abuse rate up rate down Reply
Buy an ad here

Hot Apps on TUAW

Tweets

© 2012 AOL Inc. All Rights Reserved.