J.D. Power survey ranks iPhone highest
J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September.
Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and Samsung (701). The scores were derived from survey answers in five categories: ease of operation, operating system, physical design, handset features, and battery aspects.
Apple owners reported the highest average purchase price for a smartphone, $337. Motorola owners paid the least, averaging $169. The average across all smartphone brands was $216.
The survey also found that a quarter of all smartphone users have at least one software-related problem with their current handset. Forty-four percent had to reboot their device at least once a week. Sixty-nine percent own a hands-free device, and 74 percent of them are wireless.
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