J.D. Power survey ranks iPhone highest

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September.

Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and Samsung (701). The scores were derived from survey answers in five categories: ease of operation, operating system, physical design, handset features, and battery aspects.

Apple owners reported the highest average purchase price for a smartphone, $337. Motorola owners paid the least, averaging $169. The average across all smartphone brands was $216.

The survey also found that a quarter of all smartphone users have at least one software-related problem with their current handset. Forty-four percent had to reboot their device at least once a week. Sixty-nine percent own a hands-free device, and 74 percent of them are wireless.

[Via Macworld.]

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Source: http://www.jdpower.com/corporate/news/releases/pressrelease.…

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Analysis / Opinion iPhone

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer...

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surya narayan singh

all about future version of Appleâ€™s iPhone.
http://snsays.com/1858/iphone-3g-tethering/

November 09 2008 at 1:47 AM Report abuse Permalink rate up rate down Reply

Ben Lawson

Yeah Apple! :-) I love my iPhone, even though I've dropped it onto a tile floor and cracked the screen (still works fine). The iPhone is amazingly useful, and it deserves its place at the top of the satisfaction heap.

But I'm tired of these surveys over-dramatizing their findings. The iPhone is actually 10% better but on the chart looks like it's almost twice as good... Too much "truthiness."

November 07 2008 at 3:17 PM Report abuse Permalink rate up rate down Reply

Level 5

This is an excellent post! As a professional, I require a smartphone or similar device. Given how I often rip on my HTC Mogul (which if you click my user name and read my posts you'll find it to be VERY often); this is great news to see that my desire for an iPhone isn't unfounded for business. While I love my Mogul (and previous Apache) for their excellent keyboards, HTC just can't polish the turd that is Windows Mobile. The fact that they also just plain old do not make a great device hurts too (broken buttons etc, when I've never dropped or had any damage to my device, sparking power plugs!).

Maybe my switch to the iPhone is imminent.

November 07 2008 at 12:30 PM Report abuse Permalink rate up rate down Reply

Sam

Must admit that my iPhone has given me less problems and more satisfaction than any of the other PPCs and Smartphones I've used in the past including the excellent yet often flawed N95.

http://gadgetsgamesandstuff.blogspot.com

November 07 2008 at 10:47 AM Report abuse Permalink rate up rate down Reply