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AMBER Alert appmaker not happy with submission process

Jonathan Zdziarski, who has appeared on this pages before for other iPhone-related hijinx, has written an open letter to Apple about the AMBER Alert iPhone app he's written. Apparently he's worked in conjunction with government agencies to set up an iPhone app that can easily and quickly send sighting reports of children gone missing in the United States. And he's unhappy with Apple, because they haven't yet approved it.

His letter, which you can read in full over here, complains that we've got tons of fart apps already approved on the store, but his app still sits in approval purgatory. He actually sounds kind of selfish in the letter to me -- he says he doesn't care about how the App Store works, and that he just wants someone to "pick up the phone" and push his app, which could save children's lives, through.

We've got nothing against the AMBER Alert system, of course, and if it's true that this app can get more reports in and possibly help kids who are in danger, then great. But do we really want Apple picking and choosing which apps get kicked to the front of the line?

Update: looks like the app has been approved. The question remains: what was the holdup?

There are thousands of apps already on the iPhone store, and probably many, many more waiting to go through. In this case, sure, you could definitely make the argument that this app could help a lot more than a random piece of software that makes farting noises. But do we really want Apple making that decision? In this instance, clearly, you'd want the AMBER Alert app to go through. But what about the next time, when Apple pushes the wrong app forward, just because the developer of that app raises a stink? Shouldn't Apple stick to apps in the order they're presented, rather than actually monitoring the 'usefulness" of every app that shows up to see which gets to go first or not?

Not to mention that it's a simple matter right now to send a report on any AMBER Alert child that may have gone missing, from your iPhone or any other wireless device. Considering that the functionality is already easily there, you could even question whether there is a pressing need for the app itself. Maybe Apple has already made its decision, and determined that because the functionality exists there already, it doesn't need to be in the store. Though if that is the case, it would have been nice for them to actually tell the developer.

There are definitely issues in the App Store that need fixing, and the approval process clearly isn't perfect. But asking Apple to kick certain apps to the front of the line just because they're perceived as more important than others isn't a solution.

Jonathan Zdziarski, who has appeared on this pages before for other iPhone-related hijinx, has written an open letter to Apple about the...
 

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kentique

Fart apps, and amber alert apps: I believe nobody, including apple, would dispute that Amber Alert apps would be more of a necessity, than the nonsensical fart app.

But because the Amber Alert one is more important and serious business, it might need more attention in the approval process and a complex design. On the developers half, how much ability and ease of report does it take, on the other hand doing the best to prevent accidental or prank reports. I'm sure there were some meetings or some debates within apple, because with a app like this, things are much more fragile, relating to use and law.

How apple runs its business is not my business, as far as approval process or not. but it seems that with fart machines, things are much more simpler and therefore faster in the process.

March 11 2009 at 3:07 AM Report abuse rate up rate down Reply
1 reply to kentique's comment
Sylvain Jette

Yes I do agree with you and I suspect that a revised approval process should be created. I believe someone mentioned earlier that fact there should be several categories (maybe 3 of them) where this application would certainly be in the most important one. I also believe that their is probably one issue that should certainly be looked at. Currently I do not believe that anyone really knows how long an approval would take.

If the 3 of whatever categories are created, Category 1 (Most important one) would have a maximum of 2 weeks of waiting, Category 2 (3 weeks) and so on.

Again, it's easy for me to sit here an say this but if the developer had a idea of the waiting period based on the category they fall in it might make it a little less painful.

March 11 2009 at 8:10 PM Report abuse rate up rate down Reply
VanillaSpice

Um, I like you, TUAW, but you are one of the major guilty partners who has repeated every developer's whine about the approval process, even when the decisions being criticised were the right decisions or at least understandable mistakes. I think you should be more accurate if you are going to report every single developer's whine, and at least point out that a few mistakes among tens of thousands of correct decisions, is a very low error rate!

March 10 2009 at 10:06 PM Report abuse rate up rate down Reply
Sylvain Jette

The question could be asked of the developer. Why did it take so long to write such a simple app? I don't disagree that the approval process is not the greatest but news flash to everyone, Google have the same issues.

I agree that this is an important app but the fact that the developer is whining his way in is making me questioning his real intention. It makes me sick to see this.

March 10 2009 at 8:02 PM Report abuse rate up rate down Reply
Jeremy

Here's the thing. I was put off by the tone of the "open letter" -- it implied that THIS app should get priority because it is SO IMPORTANT and will SAVE CHILDREN.

But there's another side to it. You should understand that he wasn't complaining merely about not getting special treatment -- his app was delayed, it was NOT just sitting in a first-in, first-out queue. I submitted my app after he did, and it was approved on Day 5 (today). It looks like his was approved today as well. So, somehow, I submitted mine weeks after he did, and got ahead of him in the line.

The App Store submission process has problems. This just wasn't the best way to complain about them.

March 10 2009 at 5:16 PM Report abuse rate up rate down Reply
Trevor

I think his main problem is that his approach seems to have required cooperation and help from a lot of different people who will have wasted their time if this app doesn't get released. These people probably pulled a lot of strings after being sold on his idea. They took the time to train their call centers to handle this. That sounds like a serious commitment to this app. So the developer promised them this tool and can't deliver because it's all in Apple's hands.

So for me, the real question is, how feasible is it to develop an app store app if the application involves many people other than yourself to set up the environment needed for the app to function if there is the possibility that the app might never be approved.

But if you don't have the framework in place then you can't test your app. If it can't be tested it won't make it into the app store. So you have to have the framework in place to test it leaving you in a catch-22 situation.

March 10 2009 at 5:00 PM Report abuse rate up rate down Reply
Virtuous

Amber Alerts are idiotic! Apple should reject this app.

March 10 2009 at 3:02 PM Report abuse rate up rate down Reply
lackofcolour

He should quit moaning and make it a web app. Take out the GPS element and there's absolutely no need to run it natively.

March 10 2009 at 3:00 PM Report abuse rate up rate down Reply
alchemistmuffin

It's Apple's App store.

If you aren't happy with their current apps, you don't deserve to own an iPhone. Take it back to at&t now.

If Apple does nor have any approval method, think of how many malicious app would be there today.

Think of app store as part of music store

March 10 2009 at 2:20 PM Report abuse rate up rate down Reply
Tim Rosencrans

if only iPhone users had some other way to contact the authorities. Maybe some kind of device that would let them talk to the police remotely from far away. Naw that would just be too complex!

March 10 2009 at 2:13 PM Report abuse rate up rate down Reply
Reality Check

Well, if you people are this dissatisfied with the App Store and the iPhone the easiest way to send Apple a message is to vote with your dollars, sell your iPhone, cancel your AT&T service, and never buy another Apple Product ever again.

It seriously blows my mind that people are still complaining about this. Did any one of you seriously drop the cash on the iPhone and associated two year AT&T agreement without doing a modicum of research to discover the iPhone is a closed platform that Apple is very protective of?

Whining on blogs doesn't accomplish much.

March 10 2009 at 2:12 PM Report abuse rate up rate down Reply
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