Worldwide Mac: getting online in New Zealand
Last year, after years of planning, my wife and I left the United States and moved to New Zealand. Moving to the other side of the world has meant adjusting to an entirely different geography and culture. Driving on the left, the "reversed" seasons, the completely unfamiliar constellations and upside-down face of the moon, and having everything expressed in metric are ever-present reminders of just how much life has changed for us since leaving the U.S.Another thing that's changed is our internet situation, and some of the changes have been big enough that it's profoundly affected our computing habits.
In the U.S. we had a fairly decent internet connection, especially for the Cleveland market: a 5 Mbps download speed, 768 Kbps upload, all delivered over the same cable line that delivered our television service. That internet connection, plus basic cable and a DVR, cost us a little over US$100 per month.
In New Zealand, the broadband landscape is completely different, and it's forced us to completely adjust our usage patterns.
According to a recent Norton Online Living Report (links to NZ Herald) commissioned by Symantec, New Zealanders spend an average of only 12.7 hours online per week, compared to a global average of 23.6 hours. Analysts are unsure why New Zealand lags so much in internet usage compared to the rest of the developed world, but after nearly a year of sampling the best they have to offer down here, I'm not at all surprised.
For a little over NZ$100 (about US$60) a month, we have a home phone line paired with DSL (cable isn't even an option down here, and forget about fiber). Our download speed generally hovers between 750 Kbps and 1 Mbps, and upload speed is usually about 250 Kbps. The speed isn't great, but it seems decent for what we pay. About the only negative effect such low speed has on our online experience is poor streaming video performance; usually, it's not even worth trying to watch anything that streams.
Far more onerous than the low bandwidth speed, however, are the download caps. Something barely touched by ISPs in the U.S. due to the howls of derision such ideas met with from the consumer base, download caps are a very much entrenched reality in New Zealand - and the limits are not incredibly high, either. We pay for the highest download cap offered, and it still tops out at 20 GB per month. That figure counts both downloaded and uploaded data. If we go over that 20 GB limit, we have two options: shell out an additional NZ$30 for another 20 GB of data, or surf at dialup speeds until our rollover date.
As a fairly heavy internet use household, between three people our daily surfing uses up about 250 - 300 MB of data per day, depending largely on how much online video we watch and how much time my my wife or our roommate spend Skype chatting with family back in the U.S. Just from nominal daily usage, then, we're using anywhere from 35 to 45 percent of our 20 GB monthly data cap; for comparison, the next lowest pricing tier tops out at 5 GB per month, well below what would be adequate for just our daily use.

Comcast isn't looking so bad now, is it?
Through careful rationing, we're usually able to time it so we hit our download cap for the month on the day before the rollover date; the ISP is usually forgiving if it's only a day or so away from rolling over, in which case they won't throttle us back. All this rationing of the internet usage was definitely an experience that took some getting used to, and considering this has been the status quo for New Zealanders for quite some time, it's not at all surprising that they use the internet far less down here.
This means many of the core experiences of using the Mac that we used to take for granted, like dead-simple software updating, purchasing or renting content from iTunes, easy uploading of pictures and video to MobileMe, and even video chatting over iChat all have an extra layer of complexity we didn't have to worry about in the U.S. Whenever the latest 500 MB OS X dot-update comes along, I have to check first and make sure we have enough space left over that month for us to download it; quite a few times I've had to delay software updates on one or both of our Macs because we were too close to hitting our cap. As for my MobileMe site, I've barely scratched the surface of my online capacity with uploaded photos and videos, not only because of the download cap but also because of the excruciatingly slow upload speeds we have here. I've given up on using iDisk for regular backups of my documents folder like I did in the U.S., because iDisk is pretty much unusably slow here. Thankfully, push services still work quite quickly, so syncing e-mail, calendar, and other data to my iPhone is largely pain-free.
Using the iPhone in New Zealand is another topic entirely, one I'll touch on in a followup post, and one that demonstrates even better how completely different New Zealand's telecommunications landscape is from that in the U.S.
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Last year, after years of planning, my wife and I left the United States and moved to New Zealand. Moving to the other side of the world...
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Move to the UK. Our Virgin Media cable package (fibre optic) costs us less than £50/month (around US$80) with a little loyalty discount. For that we get 10Mb broadband (uncapped but fair use), phone (unlimited national evening and weekend calls) and 300-channel cable TV. For an upgrade of £12 (US$20) I can get 20Mb broadband). For an extra £15 (US$25) on top of that I can get 50Mb broadband. Cool - and it avoids the dreaded British Telecom.
June 15 2009 at 3:20 PM Report abuse Permalink rate up rate down ReplyJust complying with internationalization and localization standards are not enough if you want to provide a truely global service. Here in the U.S., vendors use as much bandwidth as is made available to them. As it increased, so did the consumption of bandwidth. New Zealand is where we were back in the early days of the internet. Being near the top of the heap in bandwidth makes us less accessible in most countries. Sure the "easy globalization" countries have vast amounts of bandwidth as well, but most countries dont. It boils down to whether we really want to be competitive in every country, or just the G8.
Protocols create economic geographies. Every technology you add to your website creates a walled space. Those technologies sit on a stack of enabling technologies each creating its own walled space. Each of those technologies have their own particular reach. Each enable and constrain. Much like the HTML DOM, you have objects within objects, spaces within spaces. Your users are deep inside these contextualizing spaces. How will you reach them?
In the early days of SGML, you tagged content to overcome the wide spread of output bit densities. Your content might show up on a teletype or a 23,000 dpi lithographically printed sheet of paper. SGML sublimated the bit density problem.
Likewise, CSS and browser standards, which still remain with their quirks. So we struggle onward with the same issue embodied in a different context.
As designers and programmers rush forward to the cool and interesting technologies, the old is forgotten. It remains in the stack. It is forgotten in practice. It so easy to ignore the speed limit laws that used to apply. It is easy to forget that we are riding a waves that have not yet reached distant shores.
To truely go global, get each technological space their own server, and code to the standards of that space. Being there is more than getting there.
If you turn your router off just before you hit your cap Vodafone will give you up to 2 weeks of free bandwidth. I get around 6.5Mb/s down and 1 up so you just have a crap line.
June 14 2009 at 11:30 PM Report abuse Permalink rate up rate down Replytell me about it. i come from what you'd call a "developing country" and the internet is a lot better and faster. not to mention no caps.
i remember i signed up with telecom and my first bill was $1100. are you joking? (to be fair the usage was like 50gb on a 20gb plan and i think $800+ on that was the extra data charge?)
We are also considering moving to the NZ (love the country and the people) and if I were a kiwi, I'd find the current state of NZ internet quite embarrasing. My opinion would apply to any other country with similar situation so no offence to kiwis or NZ, we still love you even if we have to go 10 years backwards with our internet needs ;-)
This is 2009 and in any major city one should have adsl2+ access available at reasonable speeds. If there's cable network, a 10+ Mbit/s service should be available with plans to go for 100+ Mbit/s (if not yet available). Fiber to the home is nice and should be made possible to any new housing area.
The internet service should simply be non-capped. There are appliances out there that will automatically throttle or cut customers who abuse the T&C with their p2p traffic.
I don't buy the reasons that much; there are plenty of countries with similar population with decent internet access. The location I can sort-of agree with but there's a few submarine cables out there and upgrading the capacity of those fibers shouldn't be totally out of the question.
I think the NZ government should first invest money in getting the international capacity to where it should be in 2009 (if that's the problem) and start a trend of uncapped access services. Getting fiber to the homes would be the next priority when the groundwork is done. Fiber at home is useless if you're capped at some low amount of traffic.
The very same is true with 3G data access (usb dongles, smartphones, built-in in laptops, ...). As long as you have per megabyte pricing, it's a niche product. The change will happen when you introduce flat rate.
I wouldn't look at the amount of time spent on-line statistics. It's good that it's low as people spend the time doing something more useful like enjoying the amazing nature of NZ. But still it doesn't mean I don't want to have a decent internet access when I need it, for pleasure or work.
PS. Anyone interested to share experiences about moving to NZ / planning to move to NZ, don't hesitate to drop a line at ojala at iki.fi
As an ex-pat kiwi iPhone developer contemplating a return to the motherland this is kind of dissappointing news :(
The cost and speed here in Australia sucks big time too so it's a tough call.
Maybe as 69% of our business on itunes orginates from the states we should seriously consider a move stateside ;)
w.whatford for Collect3
Picture Safe, Video Safe, Boxee Remote.
Internet is very much YMMV in NZ. Where I live we have TelstraClear available. We have an 80GB 10MBPS+ phone line plan. Sometimes we go over our 80GB but most months we get to about 76-78GB.
June 14 2009 at 5:29 AM Report abuse Permalink rate up rate down ReplyYou might gain a little extra bandwidth by only downloading the updates once (if it's not specific to your computer), instead of downloading them each time for each mac. Just launch Software Update and then in the "Update" Menu, select "Install and Keep Package". That way you can transfer the update to the other mac by dropping it to its shared folder (if you have sharing turned on) or transferring it via a USB stick. It's a little bit extra work, but it's worth the episode of 30 Rock that you can transfer without hitting your cap.
Nice picture by the way. Is that your back garden?
Yeah, I used to download the package files from versiontracker or MacUpdate and then store them on my Time Capsule back when we were in the States and when we first got here, but I've gotten lazy about it lately.
I took that picture in Hawke's Bay wine country, a couple hours east of where I live. So far, that area and the Coromandel are my favourite parts of the country, though admittedly I haven't made it down to the South Island yet.
I sense a business opportunity there. :)
June 14 2009 at 3:21 AM Report abuse Permalink rate up rate down ReplyYet another reason to flee to the Cleve.
June 13 2009 at 10:31 PM Report abuse Permalink rate up rate down ReplyHot Apps on TUAW
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