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FCC Responses: Apple's take on the GV apps mess

The functionality allowing an app to replace Visual Voicemail with a separate service is neither novel nor categorically banned from the App Store, as this is already available in the YouMail app. The iPhone supports standard GSM codes for conditional forwarding of calls to third-party answering services, and YouMail's app works just fine for collecting and receiving voicemail on the iPhone. There are also third-party services that sync contacts for the iPhone. The SMS component may be a new wrinkle, and the 'takes over the iPhone' approach is certainly of concern... but none of that explains clearly what changed between the time the other GV apps were approved and the 'non-rejection' hold of the official app.
Apple goes on to agree with AT&T that the carrier did not engage on any level regarding the GV apps.
Question 4. Please explain any differences between the Google Voice iPhone application and any Voice over Internet Protocol (VoIP) applications that Apple has approved for the iPhone. Are any of the approved VoIP applications allowed to operate on AT&T's 3G network?
Apple does not know if there is a VoIP element in the way the Google Voice application routes calls and messages, and whether VoIP technology is used over the 3G network by the application. Apple has approved numerous standard VoIP applications (such as Skype, Nimbuzz and iCall) for use over WiFi, but not over AT&T's 3G network.
As we noted in some of our original coverage of the GV controversy, Google Voice is not a VoIP service in the same way that Skype or Gizmo are, since it continues to use the cell network for voice connectivity to the device. Apple's response to the FCC inquiry shows that they are on the same page.
Apple developed a comprehensive review process that looks at every iPhone application that is submitted to Apple. Applications and marketing text are submitted through a web interface. Submitted applications undergo a rigorous review process that tests for vulnerabilities such as software bugs, instability on the iPhone platform, and the use of unauthorized protocols. Applications are also reviewed to try to prevent privacy issues, safeguard children from exposure to inappropriate content, and avoid applications that degrade the core experience of the iPhone. There are more than 40 full-time trained reviewers, and at least two different reviewers study each application so that the review process is applied uniformly. Apple also established an App Store executive review board that determines procedures and sets policy for the review process, as well as reviews applications that are escalated to the board because they raise new or complex issues. The review board meets weekly and is comprised of senior management with responsibilities for the App Store. 95% of applications are approved within 14 days of being submitted.
If nothing else, this is a bit more transparency into the approval process than what we've seen before.

The functionality allowing an app to replace Visual Voicemail with a separate service is neither novel nor categorically banned from...
 

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Joel

What business is this of the FCC? Did Google go tell on Apple? Give me a break! There's no law forcing you to use an iPhone. They built it, they should be able to decide what they will, or won't allow on it. The government needs to stop wasting our tax money on this stupidity.

September 02 2009 at 12:01 AM Report abuse rate up rate down Reply
Charlie

This argument is a bit ridiculous, people are angry that Apple wants to reject an app that duplicates services that are a part of their OS and marketing pitch, and is branded to a direct competitor? That's insane. Why can't I get Blackberry service on my Palm Treo or Pepsi products at Coke sponsored venues. Apple is a business that needs to make money, and while I would love to have the GV app on my iphone, I completely understand why Apple wouldn't want me to.

August 23 2009 at 12:54 PM Report abuse rate up rate down Reply
rich

Apple is wanting to make sure that this app doesn't allow people to downgrade their plans with AT&T, and future carriers (I'm looking at you, Verizon... tablet this year... I'm calling it from the inside) and other carriers worldwide, by utilizing the GV app. If half of US iPhone users (legitimate) used GV for SMS, that's anywhere from $32,000,000 to $128,000,000 that AT&T could lose in revenue (according to Nielson - 6.4 million * $5, $15, or $20).

August 23 2009 at 12:30 AM Report abuse rate up rate down Reply
nickjoseph.nj

I can understand Apple denying apps' entrance into the AppStore when they violate Privacy Policy, violate Terms of Service and/or cause instability in the OS. What I don't understand is Apple's statement about how GV "degrades the core experience". I've also seen AppStore rejection letters that cite "user confusion" as a reason for denial.
Aren't these statements a little subjective? For a GV user, duplicating iPhone functionality that interacts with the GV service seems like it would enhance their experience. And what Apple deems confusing and what I find confusing could be completely different.
If a user doesn't like the experience that the App offers, or if they find the App too confusing, shouldn't they just uninstall it?

August 22 2009 at 12:47 AM Report abuse rate up rate down Reply
1 reply to nickjoseph.nj's comment
jshort81

well, you are not a decision-maker for apple, thankfully (not from spite but from apple’s success with their INNOVATIVE, yet ANCIENT policy of carefully planned restriction yielding freedom and utility, rather than preventing usefull options). It boils down to the difference between Macs and PCs… On paper, you get more computer for less money with a PC. But because of Apple’s tight hardware/software integration AND the balls to cut the fat while taking chances on new was of interacting with technology, I can still sell my Macbook2,1 (late 2006) for $600+ because it is still, after heavy daily use (and no required recovery or reinstalls or viruses) completely competitive with laptops being sold as new as we speak. I paid more, yes, and it didn’t have a built-in wan card, and the bluetooth was limited to only a few functions, and I couldnt control every single aspect of the wireless adaptor’s properties from a panel 3 clicks from the desktop, but here I am, amazed/satisfied/enabled and doing things that I always COULD do on windows, but never actually DID because setup/accessability/reliability were issues that made them unatractive at best and disfunctional on worse days…

Bottom Line: Get a google phone if you want google to be that big a part of your life… I’m thankfull that it is on hold, and wish it was banned for my part…
Question: Have you read Google’s “Chrome” EULA? It gives Google the specific rights, for any data that goes through it, (ie private web email messages from their AND any other provider, contacts, pictures, videos, sounds, conversations, web history ad infinitum), to intercept, view, store, release to 3rd parties(!!), PUBLICLY DISPLAY(!!) , or pretty much anything else they want to do with it… Sounds nice, eh?

August 23 2009 at 10:02 PM Report abuse rate up rate down Reply
Sam Katz

I call BS on almost all of that. The contact list to server thing is a key point which if true, Google needs to provide Apple with assurances of their privacy policy.

The Google Voice application replaces Apple's Visual Voicemail by routing calls through a separate Google Voice telephone number that stores any voicemail, preventing voicemail from being stored on the iPhone, i.e., disabling Apple's Visual Voicemail. Similarly, SMS text messages are managed through the Google hub-replacing the iPhone's text messaging feature.

Google *must* route Voicecalls through its servers, so that it can change the caller ID, which is key to the way Google voice works. That way if they call you back, it rings all your phones.

It cannot also appear in Visual Voicemail, because it's a separate box and/or because Apple has not released an API for them to do so.

The Google voice number can also receive texts. Again, for the same reason above, it's a separate *number* with SMS capability which cannot integrate into the iphone SMS app -- this is because of the iphone cannot have two numbers assigned to it, only one, and for a host of other reasons, since Google voice is not a real SIM card, it's a "virtual" phone number that can ring any phone -- it's a forwarding service.

August 22 2009 at 12:04 AM Report abuse rate up rate down Reply
Thomas

It's not "transparency" if it's an answer provided in a letter to the FCC under legal compulsion. "Transparency" would be having a public policy, spelled out in great detail, on a website, with a well-understood and predictable rejection system that explained to developers exactly which rule pertained to each rejection. Nor is having Phil Schiller randomly emailing people "transparency," for that matter.

August 21 2009 at 11:54 PM Report abuse rate up rate down Reply
Aslam Nathoo

What about iPhone users outside of the US?

In Apple's response to the FCC they mentioned that the developers of certain applications (such as SlingPlayer and Skype) were asked to re-work their applications so that they would adhere to conditions in the AT&T Terms of Service (i.e. no television content or VOIP being passed through the 3G network).

I am an iPhone user in Canada and as far as I can see by my TOS with Rogers (link below) I have no such limitations.

Therefore why am I and the millions of other iPhone users outside the US having our potential functionality limited by AT&T's TOS which we are not subject to?

I feel that Apple needs to pay more attention to the fact that the iPhone is an international product and the Apps on the App Store are available to more than just AT&T customers.

Rogers Consumer TOS: http://www.rogers.com/cms/pdf/en/TOS_Eng.pdf

August 21 2009 at 10:45 PM Report abuse rate up rate down Reply
4 replies to Aslam Nathoo's comment
HTK

FCC could also ask why Apple forces applications such as Skype and Fring to be 3G-crippled.

August 21 2009 at 9:18 PM Report abuse rate up rate down Reply
Adam

Are you kidding me? These two companies don't have closed phone calls? Give me a break. This may be their official stance, but I think the reality is quite clearly different.

August 21 2009 at 8:40 PM Report abuse rate up rate down Reply
SIP

I'm not sure what all the fuss is about.

Shouldn't companies be allowed to "sell" whatever goods or services they want without all this nannying from the State? There should be very few exceptions, such as obscene material, fake/counterfeit stuff...

Some of these anti-competitive laws don't make sense -- if Google wants to offer a telephony service to allow calls/SMS, it should either set up its own network or buy in bulk from an existing network and sell-on to end users. Also, since when are two competitors supposed to open up their product for each other without some sort of formal arrangements?

Apple should be able to run its AppStore as it wants.

Perhaps Apple should have just rejected Google's application to register as a developer, and then there wouldn't be all this fuss.

August 21 2009 at 7:47 PM Report abuse rate up rate down Reply
2 replies to SIP's comment
Michael Rose

Leaving aside the rest of your comment, there's one point that seems to cry out for response:

"Perhaps Apple should have just rejected Google's application to register as a developer, and then there wouldn't be all this fuss."

You may not realize that Google was an SDK development partner before there was an SDK -- but it was. Google worked with Apple to develop the Maps app that shipped with iPhone OS 1.0. There is no conceivable way, in the pre-Android world, that Google could have been rejected as an iPhone developer; it was among the first.

August 21 2009 at 8:30 PM Report abuse rate up rate down Reply
SIP

I was already aware of the co-operation/collaboration between Apple & Google for the Maps app.

The issue here is about the ability of any business to sell its legitimate wares & services in a free-market environment, without having to give a helping-hand to its competitors.

At the end of the day, that is what it boils down to as the Android OS is a direct competitor to iPhone OS. Otherwise, why did Eric Schmidt have to leave Apple's board? Add the network in the mix and Google benefits twice over from being able to sell/give away GV for iPhone.

As I said earlier, if Google wants to offer a telephony service to allow calls/SMS, it should either set up its own network or buy in bulk from an existing network and sell-on to end users.

August 22 2009 at 8:09 AM Report abuse rate up rate down Reply
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