FCC makes it official: Cellular carriers policies getting a closer look
Maybe the submissions by Apple, Google and AT&T helped, or maybe they hurt, but the FCC is going to take a closer look at the U.S. cellphone industry and if competition is helping consumers. [Link to FCC announcement in PDF format]Today the Commission said:
As communications technologies and services become more essential, and the communications market more complex, information is key to consumer protection and empowerment. The Commission seeks comment from communications service providers, academic researchers, consumer groups and third-party analysts on how best to ensure consumers have the information they need to make informed decisions in the communications marketplace.
The FCC has been particularly interested in the Google Voice app for the iPhone, which Apple has said is still undergoing scrutiny. The FCC has questioned AT&T about whether or not it advised Apple to not approve the app. AT&T has denied it had any say.
AT&T has admitted it is wary of apps like Slingbox Mobile, and that app was rejected by Apple, then allowed back in for sale, but without access to the 3G network.
It's pretty clear that FCC Chairman Julius Genachowski thinks there is more to be done to get consumers the best deal, and he's putting the cellular carriers on notice that they will be closely looked at.
Readers: Are you happy with cellular service as it stands today? Do our friends in Europe get a better deal?
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Source: http://www.fcc.gov/
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Maybe the submissions by Apple, Google and AT&T helped, or maybe they hurt, but the FCC is going to take a closer look at the U.S....
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Europe has it better because they dont pay for incoming text and talk... that is all on the caller, not the callee.
Also, we should not have to listen to the annoying lady that explains what to do in a message (if someone has stupid friends then they should leave instructions themselves).
Next, text message charges (at all) are ridiculous if you already pay for a data plan... nuff said in that department.
Lastly, allow people to make free phone calls (unlimited minutes) when they have access to wifi... it doesnt cost the cell provider ANYTHING to do this except the upfront cost to create the feature. They dont host any of your bandwidth for calls when on wifi, so it should cost nothing.
When we say we want it like Europe, we have to remember that they spend a heck of a lot more a month for calls (in general)
August 28 2009 at 2:57 PM Report abuse Permalink rate up rate down Replyplease nuke AT&Ts horrible policy/pricing for text messages. No other carrier screws over the customer so badly.
August 28 2009 at 12:21 PM Report abuse Permalink rate up rate down ReplyMy point is that your experience is subjective, and only counts to point out how ATT's service affects YOU. We often hear about those who have problems, or are dissatisfied with their service, like you, but rarely from folks like me, so it SOUNDS like they have a lousy network.
How many of those who have groused over the last two years, once ATT came into their neck of the woods and improved things, have actually taken the opportunity to get back on and relate their IMPROVED service? Not many, I'd guess.
In my case, I often travel into Frederick County, MD, where I rent out a house I own. Up until early this year, ATT had NO 3G service there, and even their EDGE was lousy, cause it's a heavily hilled area with lots of dead spots.
Today? All 3G, and with the exception of some deep valleys where almost nobody lives, they have good 3G coverage all over the county.
This is a BIG country, geographically, and even though ATT is spending (according to its claims) billions (with a B) of dollars to improve their network, that sheer size means they have to prioritize where that new capability will be placed.
Yer either lucky or yer not.
I have an iPhone and live in Maryland, within the District of Columbia metro area. Our service here with ATT is great, and even in the northern rural county of Frederick, they've got 3G service. (Just got it this year)
Very few dropped calls, and many of those can be explained by building interference with carrier signals, other carriers could have dropped them and not ATT, etc. Good sound quality, decent speed for data.
I agree that we are badly overcharged for text, and my own experience with a trip to europe echoes that of others, we ARE being ripped a big one over that!
ATT and other carriers are negotiating with the Metrorail system to get coverage in the tunnels - that hit the Washington Post in the last two weeks, until now, only Verizon had that agreement and coverage. It'll be nice to have!
Otherwise, I have no issues with ATT. Billing has been consistent and correct, and I have no issues with their network.
Oh, and I love the iPhone, too!
It's great that the ATT network works well for you, but that isn't the case everywhere. We had Verizon before switching to ATT to get iPhones in the Seattle area. On Verizon we hardly ever had dropped calls and had great coverage. On ATT, our coverage is almost as good but I get a dropped call almost once a week. That's just embarrassing for ATT, really.
I will say I didn't feel like I was paying any less on Verizon, but I did feel like I got a little better service for my $$.
Good! They don't just need a closer look. They need an enema. It's wrong for the carriers to tell manufactures what to build into their phones, and it's wrong to have customers tied to a carrier just to get the phone that they want. I should be able to legally use my iPhone on any carrier with the infrastructure to support it WITHOUT having to jailbreak.
August 28 2009 at 9:46 AM Report abuse Permalink rate up rate down ReplyWhen I was on ATT, the cheapest 450 minute plan for 40 bucks works out to less than 10 cents a minute. and you keep your extra minutes. and nights and weekends are free.
The normal rate here in Spain is about 0.30⬠per minute to make a call. that's a little more than 40 cents. and there is a 0.17⬠connection fee just to place a call regardless of how long you talk. sure, incoming calls are free but they really get you on the other side. People here almost never use their mobiles.
I'm moving back to the states in about a month and can't wait for how much cheaper the mobile rates are. When people complain about ATT rates I don't think you know how good it is.
There are a couple of things that really get me, though:
1) I don't need 450 minutes a month. I need like 200. But I can't get 200, I have to pay for 450. The rollover minutes are nice, but I don't need the thousands of them that I have now. The only thing that would make this worthwhile, IMO, would be if I could use 5 minutes per actual minute of talk time to call long distance or something.
2) Why do I pay $30 a month for unlimited data and yet text messaging costs me $.20 a pop?
The situation in Europe is not as rosy as you might think. Especially for European roaming, country to country.
Take the example of the '3' network. Up until July you could buy a PAYG SIM for £10 and get 1GB of data, which you could use on any '3' network across Europe - great deal. But after July this contract deal was broken by '3' and now they charge £1.25/MB (£1250 per GB!!!).
That's quite a price hike.
Most other carriers charge the same. No one provides Europe wide coverage.
Your friends in Europe are suffering thanks to AT&T. Its not like GV is on the UK iTunes store.
August 28 2009 at 1:58 AM Report abuse Permalink rate up rate down ReplyOf course, Europe is rather diverse in that matter. Each country has its own national networks and usually there are roaming charges abroad, even if using the same company. So the European market may be better comapared with US statewide carriers - which I know to exist, but nothing more.
That said: usually you get a better or deal than in the US. Here in Austria with it's highly competitive market I get a much better deal - 18 EUR for 2 SIM cards, both with 300 minutes nationwide outgoing calls (remember, incoming calls are free), one with 1.1 GB of data, one with 100 texts per month and free calls & texts between the 2 cards. Thethering BTW doesn't cost extra. In other (larger) countries it is usually more expensive, but even there usually it's cheaper than in the US.
As for the reasons, I think that the standardization towards GSM & UMTS has caused lower switching. Costs for users who can re-use their existing cell phones in other networks. (Also, the phones can be purchased not only at the network operators - a plus for those geeks that need the latest uberphone and don't have to wait until their operator carries it). The other thing is, that Europe generally distinguishes between landline and mobile prefixes, with higher charges for mobile callls. On the one hand, this allows incoming calls to be free, on the other hand, landline callers have subsidized Europe's mobile phone users until recently because of this.
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