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App Store Lessons: Picking an application name

iPhone developer Dan B. wanted to know if Apple would reject his application based on the name he wanted to use for his app.

So he did what you'd expect a sane developer to do. He wrote Apple. He used one of his technical support incidents to speak with the Apple Developer Technical Support teams and waited for them to reply.

They were quite prompt in answering, redirecting his question to the iPhone App Review Team.

Thank you for contacting Apple Developer Technical Support. We provide support for code-level questions on hardware & software development, and are unable to help you with your app naming question.

Please contact the iPhone App Review Team for assistance. You can contact them directly at [address redacted].

While you were initially charged a technical support incident for this request, we have assigned a replacement incident back to your account.

I hope this information is helpful to you.

So Dan contacted the App Review team. And they wrote back too.

Thank you for contacting the iPhone Developer Program. This email address is for inquiries regarding status of application submissions.

Apple is not able to provide pre-approval to developers for proposed application submissions.

We ask that you please review the Program License Agreement details against the specific application you wish to develop and submit any applications for App Store consideration in line with the application submission processes for the program.

If your application does in fact get rejected by the app review team, then we will notify you on what appropriate corrections/changes should be made.

So what's a developer to do? It seems like the only way to vet an application (let alone an application name) is to submit it and see whether Apple rejects it or not. If the name is used in the application art, you might have to redesign your screens. If the application idea is not okay, you might end up throwing away all your development costs because Apple would not give a preapproval before starting serious development.

Dan's problem reflects a wider problem with Apple's App Store black box. Developers should be able to pay for support incidents for exactly this kind of situation. It appears that Apple does offer this high level of consultation to partners and other companies that they work with (even to the point of having Phil Schiller call Google directly to discuss the progress for the Google Voice app review). Shouldn't they offer a similar kind of service to smaller developers?

Have you been able to get these kinds of answers out of Apple? If so, how did you approach the matter? Let us know in the comments...



iPhone developer Dan B. wanted to know if Apple would reject his application based on the name he wanted to use for his app. So he did...
 

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Tobias

Everybody who needs advice in this should have a look at screendelight.com, they got a bad-ass online course covering everything app development.

October 20 2009 at 8:58 AM Report abuse rate up rate down Reply
Sean Peters

@goingblind: yes, but if your movie doesn't get the rating you want from the MPAA, 1) they'll tell you what to do to get the rating you want (do something about this scene, etc) and 2) if you really can't stand the answer you can blow off the MPAA and release it unrated. Neither of those apply to the App Store - you get a vague notice of rejection, and no other options for release of your app.

That being said, I think their policy with regard to the name is utterly reasonable. The way to tell if a name is going to get approved is to submit it for approval. No one, Apple included, has the time to deal with a bunch of hypothetical questions. This is pretty standard practice for any body that does approvals of anything.

October 17 2009 at 7:08 AM Report abuse rate up rate down Reply
Mitchell Scott

It is so odd how everything related to the App Store is so much different than the rest of Apple. Seems to be completely separate from the Apple we know and love.

October 17 2009 at 12:04 AM Report abuse rate up rate down Reply
1 reply to Mitchell Scott's comment
lens

I dunno. I think everything related to the App Store is pretty consistent with the way the rest of Apple works. It's a very tightly controlled environment with very little feedback from Apple, and spotty response to user (and developer) criticisms. Compare the App Store problems with the glossy screen edict, the eternally crappy Mighty Mouse, iPod Touch with no camera, or software updates that say only "fixes problems". Apple/Steve decides, and that's *it*. On the flip side, the hyper-controlled environment makes some great products. Even the App Store, with it's flaws, is a new an better thing than what existed before. It seems to me to have the spitting image of Apple DNA, for both good and bad.

October 17 2009 at 3:21 AM Report abuse rate up rate down Reply
charli

better yet. just one called "Ate My Balls" and you could put in all kinds of folks, not just Phil

October 16 2009 at 8:44 PM Report abuse rate up rate down Reply
David Robison

While the process is clearly imperfect, it has produced a tremendous opportunity for developers and users alike. They have gotten a massive number of apps visible and deployed in a very short time.

Yes, I know Apple can be annoying to deal with and we should provide constructive criticism, but also consider what they've accomplished and the number of apps and developers they're working with.

October 16 2009 at 2:22 PM Report abuse rate up rate down Reply
RestaurantShareApp

I had to be safe choosing the title for my app because I didn't want to be rejected. The original title I thought of already existed in the Store so I had to use not-so-similar one to avoid rejection. And now I see that I could probably use the first title, Apple doesn't care. Anyway, do you think that my title 'Restaurant Share' works for a bill splitter?

October 16 2009 at 10:03 AM Report abuse rate up rate down Reply
1 reply to RestaurantShareApp's comment
David Robison

How about something snappy like, CheckSplit? (I haven't verified that that's available.)

October 16 2009 at 2:24 PM Report abuse rate up rate down Reply
DaveyJJ

I'd rather have root canal than assume I'm going to get any help at all via email from Apple's "Developer Relations" folks. Their email is a black hole of darkness.

I had to make changes, at Apple's request, to my seven apps in the store. I did, and four weeks ago emailed to let them know they were done and needed their help to complete, once again, the changes that THEY requested. Not a word since. Nothing. Nada. Four weeks.

If any other company didn't bother getting back to me after four weeks I'd never, ever do business with them again. But this is what developers go through to play in Apple's little closed garden.

I think I'll just go to HTML5, JS and CSS for apps and forget the store all together from now on.

October 16 2009 at 8:55 AM Report abuse rate up rate down Reply
Goingblind

Is it just me or are we all getting over excited regarding the approval process. The movies industry can sometimes invest millions of $/£ into producing a movie and then have to present it for classification, not knowing if the original movie will receive any classification let alone the desired one. Many movies are then re-edited and in various countries renamed to suit either the demands of the bodies classifying the movie or previous art/movies with the same or similar name.
I agree you know roughly what you can and can't get away with in a 12 rated movie before you start filming, however as the classifications are awarded by humans the goal posts move and change depending on that person/s interpretation of the rules or guidelines and it's the same in with the App store or any system with a gate keeper. This doesn't mean it's a perfect system, but I would like to think our Apple rulers have protected us from apps we really don't want!

October 16 2009 at 8:09 AM Report abuse rate up rate down Reply
airmanchairman

Come on!!

The problem of identical application names is common to and even goes beyond all software platforms, whether mobile, desktop or whatever.

Any chance of a balanced view here of how this issue is handled on other platforms or in the desktop world etc?

Lord knows how many lawsuits are filed the length and breadth of the known Universe for name and logo infringements. Naturally the larger corporations are more familiar with this process, probably having fallen foul of its provisions at one time or the other.

October 16 2009 at 7:42 AM Report abuse rate up rate down Reply
Andy

Argh - I mean, it's "now called 'Space Binos'" !

October 16 2009 at 7:15 AM Report abuse rate up rate down Reply
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