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New York Times: Windows Mobile sinking, Android and Apple benefit

This morning, the New York Times had an interesting piece about the shift in cellphone momentum away from Microsoft to Android and the iPhone. The story refers to Windows Mobile as 'foundering,' which won't bring much happiness to Redmond. Of course, Microsoft already knows that they're quickly becoming a non-player in the smartphone market.

What's of interest beyond the basics is just how far the Windows based phones have slipped in terms of customer satisfaction. Quoting the story: "Indeed, a J. D. Power & Associates survey found that Windows Mobile had the lowest satisfaction rating among customers of any smartphone operating system. The iPhone has by far the most satisfying software, the study found. Android is a distant second, followed closely by BlackBerry's operating system."

"Windows Mobile scored below average on every attribute, said Kirk Parsons, director of the study, especially in ease of operation, speed and stability."

That was my experience -- I had two Motorola Q phones fail. They tended to lock up frequently, and one had to be replaced. I was on the Verizon network, which was very good, but when the iPhone came out the thought of having something designed to work well with a Mac, and something that had a certain well-thought-out elegance was just too much of a lure.

Microsoft owned the smartphone market for years, so it is a mystery to me why they fell so far behind. The entry of Android, and especially the new models, is welcome competition. Most cell phone makers are migrating to the Android platform, which doesn't require licensing fees. The iPhone design isn't for sale to anyone, and seems to be doing just fine. Apple could fall into the same somnambulant stupor that Microsoft seems to be in with smartphones, but the Android offerings should keep them scrambling. We'll all benefit from that competition.

What phone did you drop to get the iPhone? Do you think Apple will stay ahead? Leave a comment below.

 

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Droid Forum

I don't expect the Android/Droid phones to take market share away from the iPhone (well, not a significant percentage) but I definitely expect it to take market share away from Palm and Blackberry Devices.

http://www.droidforums.net

October 30 2009 at 11:05 PM Report abuse rate up rate down Reply
Bill

I left the Treo for the iPhone. It was a difficult decision, but I haven't regretted it. I did miss the data capabilities that the Treo was strong in, and it took a long time to see iPhone apps that supported editing MS Office documents. But now there are a couple of solutions here, and the media capabilities of the iPhone are a quantum leap beyond the Treo.

October 27 2009 at 4:07 PM Report abuse rate up rate down Reply
TheCastro

I had a T-Mobile Dash. And it ran windows mobile. It was a great phone. I even hacked it to work with ATT. It was nice that it worked with word excel and PowerPoint. And until I found docs to go I missed that editing capability.

October 27 2009 at 3:13 PM Report abuse rate up rate down Reply
Uncle Bernie

I HAVE TO ASK, JUST WHAT DOES KING OF ALL BLOWHARDS, BALLMER, DO ALL DAY?

October 27 2009 at 10:05 AM Report abuse rate up rate down Reply
Ashleym2009

I had an htc tilt with wm 6.1. I am a total nerd and was extremely excited about the updated os. I actually bought the tilt from a friend that just didn't want it bc it was too much. So me being a techie geek bought it from her for well under what she paid for it. At the time I worked for AT&T and knew all the INS and outs of the tilt from training. After having the tilt for about 3 months it started going screwy. It was crashing, freezing, losing service, and got to the point where I would have to a soft reset on it just to send a picture msg! I checked up on the warranty and was able to exchange it for a refurb tilt! I've used the tilt for the last year withmaybe a freeze up every now and again but it just got boring. Working in tech support for AT&T when the gen 1 iPhone was released made me an auto-hater bc of all the issues that seemed to be happening. Buuut! I am happy to say I went to the other side! Bought an iPhone 3gs and love it! I will never be able to not have my iPhone! There r some things that I think apple should put in the next update but i'm a happy iPhone user and am never looking back!

Sent from my iPhone

October 27 2009 at 4:06 AM Report abuse rate up rate down Reply
aardivark

"Microsoft owned the smartphone market for years, so it is a mystery to me why they fell so far behind."

No big mystery. Gates & Ballmer only know how to make and sell 'successful' products when they can hide behind the twenty foot high walls of a monopoly. Kick them out of the fort and they're as clueless as rednecks in a Beethoven symphony.

October 26 2009 at 11:00 PM Report abuse rate up rate down Reply
benjamin

"foundering"?

October 26 2009 at 10:54 PM Report abuse rate up rate down Reply
1 reply to benjamin's comment
benjamin

I just learned more English!

Thanks, Mel!

October 26 2009 at 11:13 PM Report abuse rate up rate down Reply
Faye

Fall 2008, I had had Verizon, but had allowed my contract to lapse, so I was an "unrestricted free agent". I had already decided to switch to Mac, and wanted a phone I could use for calendar, browser, email. I gave Verizon a fair chance; went to 2 Verizon stores, but they had no native Mac-compatible phones (and I hated both the models they indicated might work with Mac if I used a third-party app ... the Verizon store staff did not seem very knowledgeable or interested in the matter).
I ended up going to the West 14th street Apple store, got the iPhone3G, got my number ported over, no problem. My only complaint about the 3G (aside from ATT's less-than-spectacular network) is its poor battery life if I use AIM, Mail, or Safari a lot.

October 26 2009 at 8:56 PM Report abuse rate up rate down Reply
Brad

I had the first Palm Treo but it's lousy browser and non-existent media capabilities caused me to move to the Motorola SLVR for the iTunes integration. I've since owned all iterations of the iPhone and have been thrilled with them. I'm a total gadget whore and the iPhone is hands down the greatest toy that I've got.

October 26 2009 at 7:24 PM Report abuse rate up rate down Reply
Bats

I dropped a Motorola MPx220 Windows phone. The UI was very clunky, navigation was done with a 4 way pad for the most part. Files would get lost in the endless amount of folders. Most email would not download correctly. Also there was a bug where the voicemail icon would not turn off after listening to a new voicemail. Not once in the 2 years I own the phone did I see any software updates. Life is good with my iPhone.

October 26 2009 at 5:47 PM Report abuse rate up rate down Reply
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