AT&T offers app so you can report crappy service. Huh?

How nice that AT&T is focusing their customer service on only one model of phone. I have been with AT&T/Cingular for 5 years, do not have an iPhone, and apparently they don’t give a damn about my service, which has been noticeably on the decline for a while now..

I’ll remember that come renewal time.

pointing out shortcomings is not complaining, it is pointing out short comings.

ryan, I think keeping them as a service provider is already cutting them a TON of slack. if we as a customer base actually used our collective financial power things would be much better, but because we donʻt they do things pretty much however they want.

imho any progressive business should want feedback(positive or negative)

Hate to rain on the parade of the "at least AT&T is trying" crowd, and I have a screenshot from a colleague who attempted to report "no data service," and he gets "Application temporarily unavailable, please try again later." So it doesn't appear that the app is caching reports for later transmission.

http://www.theangrydrunk.com/2009/12/08/damned-if-you-do/

Couldn't have said it better myself.

cut them a break, it's a step in the right direction, don't have to be an ass all the time. yeah, they have issues, but atleast it appears they are looking to improve things.

Contrary to the author's sentiments, I think it's pretty admirable that AT&T is offering this app at great risk of highlighting their shortcomings. You can't complain that their coverage is bad and then complain again when they take a step towards improving their coverage. This app will help AT&T prioritize its cell tower installation; that is a good thing.

I'm no great admirer of the corporate world, but let's take this for what it is --a step in the right direction.

in the top 10 apps by tomorrow???

let me know if there is a betting pool plz

if there are other people posting the FAILs to twitter, then this app will keep the weaksauce service(or lack thereof) notifications out of the public eye...

I have been screen grabbing and posting photos of where I was occasionally with the #AT&T tag

Mel, Leo just showed you what a good post should be. Thinking that you are smarter than others and bitching is not going make you happier.

I sent this review into the AppStore.

"As someone who used to work for an ISP in the back room I can tell you this will be a godsend if ATT is really serious about fixing their network. That being said, I'm seeing some poor implementation here:

1/ C'mon *TWO* '(i)' buttons? One that's a fake, and the 'real' control *RIGHT BY* the submit button. That's sure gonna lead to lot of false positives, no? I can guess where this was designed. Offshore.

2/ 'You will recieve an SMS Confirm' -- so, while you're having troubles due to saturated net traffic or spotty coverage ATT will *add* to that problem via syn-ack ping-pong. Lovely. Lots of fresh new faces at the $T? *sigh*

What I'd rather see is a button that opens to a *LOG* of submissions I have done, and whether the submission server was 'reached' -- in the log. No reply necessary.

Great start, ATT.. now get some clue."