Home security on your iPhone

It is very useful and very interesting i phone i like and amazing work done by this iphone and lastly i can say that your job is amazing so nice congratulate for the security of home without security guard...Muscle Might

It is very exciting iphone for me and i think that it is new for me. i just visit this site then i looked this article and read it properly then i became very happy.......Official Cleanse

I also just placed an order with FrontPoint. Still waiting to receive the equipment but I wanted to post regarding their excellent, excellent customer service. Two live chats, a phone call, and several emails and I never once felt pressured. The lady with whom I spoke (Jamie) was awesome, answering every question I threw at her. She even sent a follow up email the day after we chatted to see whether I had more questions and to notify me of a special they're currently running which gets you $50 off your order plus free monitoring until March 1. FrontPoint currently has an A- rating on the Better Business Bureau (minus since they've only been in business since 2007), but alarm.com and Rapid Response (who does the monitoring for FrontPoint) both have A+ ratings. Yelp and Epinions reviews are excellent.

I'm happy to share my notes and live chat transcripts with anyone who wants more info. I can also give you my referral code--you'll get $50 off plus one month of free monitoring. Just email me at garthabrindoid [at] gmail [dot] com for the details.

Chris

I just ordered my frontpoint alarm system after reading this blog post (and many hours of research). I actually spoke to the same rep that Lauren spoke to and she was extremely helpful and made sure that I was only getting the items that are best for my home (not their bottom line). I also spoke to another gentleman yesterday that answered about 12 questions. He was very friendly and patient even knowing that I wasn't going to order the system during that call. So far I can really see that they take their customer service very seriously. As other commenters mentioned, part of the $40 per month is for the excellent customer service. Like most people, I've had my share of painful conversations with rude customer service reps so I have no problem paying a premium for that "extra mile" that makes me feel like I'm a valued customer. Anyway, I can't wait to get my new system!

so lauren, how'd you enjoy your experience when trying to close your vonage acct? did you end up screaming and cursing them out b/c they refused to close your acct?

Be careful of what unit you get with Alarm.com. Some of the panels are only compatible with SkyTel cards (the cell "backup") that are GSM. If cell coverage is unacceptable in your area (less than 3 bars), your Alarm.com dealer may not provide service without you also having a landline. This is what I'm dealing with as I write.

Thanks again, AT&T. No, ~really~.

I'll add another vote for Frontpoint security, their customer service is outstanding, from initial setup to answering all questions quickly. You can also add environmental monitoring devices (smoke alarms, water detectors, freeze detectors, etc.) for no additional monthly fee (just the cost for the sensors, which you can get cheap on Ebay) and get alerts whenever they trigger.

I recently was looking for security systems as well, and went with InGrid (ingridhome dot come). They offer a reasonably price home installation kit with 8 door/window sensors and a variety of other bits, and they they sell more bits via their site as well as their affiliates (crutchfield and amazon, at least).

The system runs on broadband, so you don't 'need' a home phone line, but it allows for landline backups as part of the base system, and they also offer a cellular backup module.

You can use the system as monitored for 30 some odd dollars a month, or you can cancel that and just keep the system as a noise/alarm one.

They don't currently have an iphone app, but you are able to manage your entire system via the web (logs, cameras, arm/disarm, etc) and it is pretty slick. they also offer a mobile site so that you can do those things from a cellphone.

I'd love an iphone app from them, but the system works great, I had outstanding service from them when asking questions, and it was super simple to install all the pieces myself.

Highly recommended.

Fair enough. APX uses a door to door consultative approach during the summer months. After knocking more than 12 million doors over the last 10 years there are surely people that will complain. The industry is very competetive - not very difficult for a competitor to post bad publicity. I'll trust JD Powers and controlled/audited customer serveys over Google any day of the week.

I have worked in the alarm industry for the last seven years with several different companies. Technology limitations have always been the frustration of the industry and its customers. Alarm.com offers powerful innovation in the ability to remotely control and alarm system. However most equipment manufacturers are not taking full advantage of what it has to offer. The company I currently work for (APX Alarm) is rolling out a new touch screen alarm system that incorporates the Alarm.com feature set. APX has won the JD Powers and Associates award the last 2 years for Customer Service Excellence and boasts an industry leading response time of 7.8 seconds (Brinks/Broadview – ADT would never dream of publishing their response time – hence the reason most view their services as a rip-off). Our GoControl system monitors using a cellular/gsm chip and offers two-way voice integration over the cellular, which allows us to conduct a listen-in immediately after an alarm is triggered. I for one have been really excited to see the synergies offered by Alarm.com and APX’s new touchscreen system. If you are intimidated by installing your own system. We install a customized alarm usually amounting to 6-8 sensors + keypad at no cost outside of the $40/mth monitoring. You own the system. The iPhone app is sweet and works like a dream to run the system remotely. Anyone looking at a full-service/monitored solution can hit me up with questions.