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Apple paying back bonuses on cost of defective 27-inch iMacs

by Michael Grothaus Feb 4th 2010 at 6:00PM

Gizmodo is reporting that Apple has begun refunding up to an extra 15% of the purchase price of the 27-inch iMac to those customers who bought defective units.

The news broke yesterday with a UK-based Apple Authorized Service Provider/Reseller claiming that Apple is out of 27" screens in Europe, and they're dealing with a waiting list of customers already. So they're now offering up (to only certain customers so far, not an official policy) not only a full refund, but an extra 15% on top of the price, roughly $300 on the cost of a $2000 iMac.

Gizmodo also points out that the refund doesn't include sales tax or shipping costs, so some of the 15% covers that as well. You won't be able to make money on this, but Apple is apparently offering up a small bonus to customers inconvenienced by the issues.

Earlier this week Apple released another firmware update to address the flickering screen issues with the 27-inch iMacs but it seems that has not alleviated all the issues.

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Gizmodo is reporting that Apple has begun refunding up to an extra 15% of the purchase price of the 27-inch iMac to those customers who...
 

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Spammerboy

Sent my iMac 27" back after two times being "repaired" without success. Apple has been extremely supportive, and accepted that I return the machine for a refund. They pay me back approximately 380 euros more than I paid for the machine.

February 05 2010 at 1:49 PM Report abuse rate up rate down Reply
tubedogg

What am I missing? When you return something, you get the sales tax back. No sale = no sales tax. So they are pocketing the sales tax and giving you back a flat 15%? Somehow I smell a lawsuit, if not by the users themselves, by some government body.

February 05 2010 at 1:39 AM Report abuse rate up rate down Reply
Seth

Between Toyota's recall and Apple's iMac, Snow Leopard, and Time Capsule issues it has been a bad year for companies who have grown used to mythical quality reputations.

February 04 2010 at 9:34 PM Report abuse rate up rate down Reply
Pete

We haven't had any issues with ours. We purchased 7 of them for our company.

February 04 2010 at 7:07 PM Report abuse rate up rate down Reply
Matt

So if you have a 17.5% sales tax (or 15% as it was until December in the UK) you might actually just get your money back?

February 04 2010 at 6:59 PM Report abuse rate up rate down Reply
Macopotamus

From Gizmodo:

UPDATE: According to an Apple customer support discussion with one of our readers, the 15% bonus refund is officially for "tax and shipping"—it's a flat base rate to cover your return no matter the area you are in. So if you have an 8% sales tax, you may only be pocketing 7% (and even less after shipping if you don't have an Apple Store near). Obviously this offer ranges from small bonus to adequate refund, depending on your circumstance, but returning an iMac is far from a money making venture.

February 04 2010 at 6:38 PM Report abuse rate up rate down Reply
rhodesy22

Wish my iMac would come already :(

February 04 2010 at 6:32 PM Report abuse rate up rate down Reply
jackson.myers

Why does the picture say 115%?

February 04 2010 at 6:29 PM Report abuse rate up rate down Reply
2 replies to jackson.myers's comment
rhodesy22

Because you get the refund (100%) plus 15% extra.

February 04 2010 at 6:32 PM Report abuse rate up rate down Reply
jackson.myers

Oh wow, now I feel dumb. I though it was just a 15% refund.

February 04 2010 at 6:36 PM Report abuse rate up rate down Reply
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