Survey: iPad customer satisfaction is at 91%
A pair of surveys from ChangeWave reinforce what we've suspected for the last month: People like the iPad a lot, and that's not about to change. The first survey of a whopping 153 people (I saw more in the supermarket this morning) found that 74% said they are "very satisfied" with their iPads, and another 17% are "somewhat satisfied." How many disliked the iPad? A full 2% claimed to be "unsatisfied." Aww.In another survey, ChangeWave asked 3,174 potential customers if they plan to buy iPads. Of that group, 7% of respondents said they are "very likely" to buy an iPad. Another 13 percent are "somewhat likely." That first number has risen since ChangeWave started conducting these surveys.
As word-of-mouth and actual hands-on time with these things spreads, those numbers will continue to climb. My own un-scientific experience is that everyone who spends 10-15 minutes tapping around becomes instantly smitten. Heck, even my kid sees the potential, and he doesn't work for a research firm.
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A pair of surveys from ChangeWave reinforce what we've suspected for the last month: People like the iPad a lot, and that's not about to...
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Saying the iPad is just a big iPod touch practically means you didn't spend enough time to see that iPad apps truly shine on the larger screen real estate. It reminds me of the people who say they love sushi but have only had California roll. How superficial can they be?
Also, how on earth would Apple include a camera into the iPad so that you could snap pictures when you want to without going to your phone? I'm assuming by this request you're not implying front-facing camera for video chat. If they include a camera, that would have the media blasting when they say how unappealing it is to see a hole in the iPad cases for the camera lens. Ever think about that? A hole in the case? And with the way the bottom of the iPad is, you'd have a heck of a time frustrating over the case not being snug-fit, causing the lens to be blocked half of the time. And then you'd complain the case is too tight, making it difficult to remove the device out. =P
Yes, apps can really shine with larger screen estate. But wait a minute, why are we still using apps on larger screen estate? Wasn't the iPhone app-focused interface designed specifically for *small screen estate*? We don't have this kind of one-at-a-time apps on a proper computer/laptop, because the larger screen estate allows it to be far more functional than that.
Hence why the iPad is useless. It isn't literally useless (it can be used for many things), but what the heck is the point of it? The Macbook and smallest Macbook Pro is only 3" bigger of the iPad screen estate and the relatively complex interface of OSX still thrives there. I can do lots of things.
So yes, iPad apps can really shine with the larger screen estate. But you know what? They're still apps. They were designed for small screen estate. That has all sorts of limits. Limits which don't have to be present with a large screen estate. An iPad app is still basically a mishmash of exisiting iPhone interface components (popovers are NOT some newfangled thing, they're still iPhone menus/screens, but with a different border) resized and shoved onto a bigger screen. Nothing new here, just a iPod Touch/iPhone with a bigger screen.
That is true what you said and I tell a lot of people an iPad isn't for them if they're looking for a fully functional computer. I tell them it's generally a media consumption device, and if they're the type of people that only enjoy youtube, web browsing, social networking, and looking at pictures, then the iPad is good for them. But if they already have a computer and isn't looking into getting a new one or upgrading, then they should stay clear from it.
I also tell them an iPad 3G is good if they don't already have internet at home or a smartphone, frankly because the $30 unlimited is inexpensive for internet on-the-go. If they already have a smartphone, I see no reason in getting the iPad for its mobility since they can practically do similar things on their smartphone.
Asking people who bought a product if they're satisfied is a lousy stat. People who buy things are emotionally invested in it, whether it's good or bad.
(That's why, for example, sports team fans all think the refs are biased against their own team.)
The ChangeWave stats are laughable. According to the people they surveyed, Amazon has sold seven million Kindles and there are already two million iPad users in the USA.
In other words, ChangeWave surveys some artificial group of people and then tries to argue that it represents the entire marketplace.
I really like the iPad but there are some really pesky issues regarding compatibility, in general. None of the work in iWork products can be used on desktop versions...lame. Like iPhone, iPad has calendar and mail (nicer versions actually), but you still cannot actually accept a meeting requestâno...lame. So why bother having calendar if you can only book your own appointments. Big miss.
May 20 2010 at 9:39 PM Report abuse Permalink rate up rate down ReplyI like mine 100%. I haven't turned my MBP on in a couple of weeks. There isn't a site I go to that uses flash, so that doesn't bother me. Lack of multi-tasking is a very minor annoyance at most. (and with a new OS on the horizon, not that big of a deal). I'm sure that those who complain about it being a "big Touch" are doing very important, complicated things on whatever computer they are using; but I can run my business easily with my iPad (and occasional stints on an iMac).
May 20 2010 at 6:27 PM Report abuse Permalink rate up rate down ReplyLet's discount the fact that Flash is not supported. A web without Flash is still tolerable.
Let's discount the fact that multitasking isn't here yet. At least it's coming in the forseeable future.
But then you said:
"I'm sure that those who complain about it being a "big Touch" are doing very important, complicated things on whatever computer they are using; but I can run my business easily with my iPad"
Hrm...complicated things....like, for example...working on a formatted report and then printing it? Very complicated. I can't do much formatting on Pages, let alone print. I'd have get it onto my computer to print it. That'd take more time than simply booting up my laptop. What about video chatting? Surely that's complicated. Not even supported.
Really, why do you even have a Macbook *Pro* (could've bought a normal Macbook) and iMac if your work is trivial enough to be done on an entertainment device. Clearly you don't do "important, complicated things".
On an unrelated note, I'd really want to know why you're running your business on your iPad. Assuming your business deals with money, that's financial data your putting on an *entertainment device*. You sure you trust your iPad with that?
I want an interface that will turn the iPad into a display screen for other visual devices.
Like my Canon 7D, in HD, or even for playback of movies shot and played on the iPhone.
Monitor mode. That's the ticket.
Love my iPad. Actually I am typing on one right now at work. Indeed it is like the iPod Touch, but multiply the fun and usability by a factor of 10. Everything looks better and more visually delightful. It's like comparing a CRT TV to a high-def giant plasma screen. I have never been so delighted to browse the internet, read a book and play games. It's my life on the go on a much bigger screen! It has definitely changed the way I have used computing and I am enjoying my digital life in more ways than I have imagined. I will buying one for my parents, too. Just as almost everyone in the family switched to iPhone, everyone will be getting an iPad as soon as they experience using one. Damn, life is so good with this gadget!!!
May 20 2010 at 6:00 PM Report abuse Permalink rate up rate down ReplyHad a pretty good time yesterday flying DFW-BOS with in flight wifi and an iPad, lots of room with a reclined seat in front of me (unlike the chap on the other side of the isle whose laptop was propped at a weird angle so it would fit with the reclined seat in front of him).
May 20 2010 at 5:48 PM Report abuse Permalink rate up rate down ReplyI bought mine yesterday after waiting 2 weeks and it is going back tonight. It really is just a big iPod touch. If it were priced at maybe 299.99 I would keep it, but 670.00 after taxes is a big pill to swallow for a toy that is actually hard to hold. Its heavy too.
May 20 2010 at 5:20 PM Report abuse Permalink rate up rate down ReplyIt's the first model of the iPad. Of course they don't have a camera on it. Just look at how many people sold their iPad wifi models to get their hands on the 3G model. Space isn't a issue, it's all about making money and Apple knows how to work the market. They will most likely have it on their 2nd or 3rd version of the iPad. The iphone and the itouch are great examples. With the leaks of pictures about the 4th generation models (if they can be believed) have cameras on them. There will always be people that will willingly trade/sell in the old ones to get the latest new model.
May 20 2010 at 5:08 PM Report abuse Permalink rate up rate down ReplyIt's a cool piece of hardware that's seriously hamstrung by the iphone OS. I've had mine (32G wifi) for almost 3 weeks now. They need to beef up the browser (yeah, no flash support really sucks - f u, Steve), youtube thinks it's a phone so a bunch of popular videos are filtered from it, and regardless of what Steve says, the lack of multitasking really kills the notion that it's a viable alternative to a netbook. I'm not sure the "multitasking" that's coming in iphone OS 4 is going to make it much better, either.
I bought the apple bluetooth keyboard to make it easier to type emails, but in that mode it would really benefit from bluetooth mouse support as well. It's awkward switching from the keyboard to touching the screen to click stuff and switch between dialog boxes (like in gmail), and the ipad often ends up falling off its stand after a tap or two. And one thing that really sucks is that it doesn't support groups of contacts on google mail, whether you're using the email app or any of the web interfaces on safari (yeah, thanks again for the crappy mobile browser)
On the plus side, the touchscreen is great, many of the apps are beautiful (though few are truly valuable), battery life is really good, and it's a great device for reading newspaper websites and watching the videos you are permitted to watch on youtube.
I'm "somewhat satisfied". For me, it's just a toy - an ipod touch with a big screen. Yes, it's a relatively cool toy but it has a long way to go before it's really something that changes the way I use computers, despite what Steve wants you to believe.
Wow, great comment. My sentiments exactly.
May 21 2010 at 12:08 AM Report abuse Permalink rate up rate down ReplyHot Apps on TUAW
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