NY Attorney General investigating claims of profiling in iPad sales
For Apple to have said "no cash for iPads" is one thing -- but interviewing would-be NYC iPad buyers of Asian descent before they make their purchases? Another thing entirely. Ben Smith at Politico reports that Apple is offering "complete" cooperation in an investigation by the Civil Rights Bureau of the New York State attorney general's office, answering complaints from Queens residents that they were being treated differently than Caucasian customers when trying to purchase iPads at the Soho & 14th St. stores.
Back in May, when the shoppers complained to their state Assembly representative, the iPad was still a US-only offering, and Apple had a keen interest in keeping iPads off the gray market. A source told Politico that there was a brief period where a questionnaire was used to try to discover when multiple-iPad purchases might be headed for overseas resale; the questionnaire was quickly discontinued.
Richard Bamberger, communications director for NY's attorney general (and gubernatorial candidate) Andrew Cuomo, told Politico in an email that Apple has been "very cooperative" during the investigation. "The matter is still ongoing but we have every expectation that it will be resolved expeditiously and fairly," Bamberger said.
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For Apple to have said "no cash for iPads" is one thing -- but interviewing would-be NYC iPad buyers of Asian descent before they make...
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Chaps I'm read a number of these comments with interest. What is interesting is that a number of comments talk about foreigners and tourists. I'm writing this from the UK and know of a number of people, friends and work colleagues who have made a trip over to the US specifically to pick up new and not yet available in the UK pieces of kit. I have a friend who flys over every November for a pre Christmas shopping.
Taking that a step further I know people who have made that special trip to see films in the cinema that are yet to be released in the UK and I also know a chap who regularly flys over for see concerts because he doesn't want to wait until his favorite band eventually tours in Europe.
So whilst I can empathies with the issues and challenges around grey importing, I do get a little bit uncomfortable about comments about 'foreign people' and 'tourists' and the implication that they are a bad thing.
As one chap quite clearly states it is not just Asian people doing he bulk buying....
One a slide note it is nice to see that the new iphone will be a more global release which may prevent these kind of grey import tactics...
Good look tomorrow in the footie :-)
I'd have to give Apple a pat on the back for profiling, just in this one case, rather than punishing everybody for the actions of scores of tourists / foreign shoppers. You need smart policies to deal with smart cheaters. Forget about being politically correct and / or instituting (not so smart) blanket buying restrictions for everyone that walks in.
I live in Thailand, and I can vouch for the fact that the black market here is huge, and many, if not most, iPhones are brought in from the USA. Some have even admitted committing fraud concerning the contracts between the customers and the carrier. The iPhone is now in plentiful supply, so it's not a problem anymore, but obviously the iPad is now in the iPhone's old shoes.
Foreign buyers do pose a problem when the product is in such high demand, and such short supply, and I feel that US residents should have the first pick. Of course, ebay resellers are an annoyance, but they probably exist in far fewer numbers than the hoarding tourists.
When the iPad supply increases to abundant levels, then Apple should back off of the profiling.
So why exactly shouldn't people from outside the US be allowed to buy iPads? This seems to go against the spirit of free trade and be discrmination on the basis of nationality. How is this OK? It's a slippery slope with incidents like Abhu Grab and concentration camps at the end.
June 08 2010 at 10:46 AM Report abuse Permalink rate up rate down ReplyYes I am Asian and I was denied.
June 08 2010 at 9:17 AM Report abuse Permalink rate up rate down ReplyMy condolences if you are Asian America, and were denied an iPad. I feel your pain!
You could always come to Bangkok to get one. I have already seen several people with iPads despite the fact that they aren't officially available.
My first iPad sighting in Japan was at a station where a man from China ( I introduced myself and we have become friends) was using one. He had bought it in China after it had been bought in the US and sent "home" for re-sale.
June 08 2010 at 8:31 AM Report abuse Permalink rate up rate down ReplyI agreed with Apple on the "no cash" policy. This deters terrorists or other illegal purchases. As far as Apple questioning someone when purchasing multiple units, what's wrong with that? They are just trying to make sure their product isn't going to a gray market! I'm so sick of people from other countries demanding (and getting) more rights than American Citizens!
June 08 2010 at 8:23 AM Report abuse Permalink rate up rate down ReplyI've been trying to stay out of this comment thread, but on this point I must object.
"I'm so sick of people from other countries demanding (and getting) more
rights than American Citizens!"
The complainants in this case ARE American citizens. Queens is part of New York City which is, in turn, part of the United States of America.
Your position is logically and politically indefensible.
"I'm so sick of people from other countries demanding (and getting) more rights than American Citizens! "
Can you elaborate on why it is wrong for people from other countries demanding more rights than American Citizens? Should American Citizens have more rights than everyone else?
I wouldn't sell them one either.
June 08 2010 at 3:49 AM Report abuse Permalink rate up rate down ReplyApple has a duty, and a right to maintain the reputation of the company and its brands. Unauthorized reselling a companies products do impact the reputation of the brand and Apple is free to deiced how they would like to address the issue. If you want to sell Apple products become an Authorized reseller. If Apple says no you can't, oh well.
Here's an idea!!! It's a free market if you don't like the decisions Apple is making, don't buy there products.....
In a free market, can you can buy whatever you want, from where ever, and sell on the same basis, as long as it is legitimately obtained?
I was looking at 3rd-party accessories for my iPad on eBay yesterday, and saw genuine Apple charging stands at Buy-It-Now prices ranging from £55 to £111. Yes, someone was trying to sell a basic stand for over £100, and two people had actually bought them!!
The Apple Store sells them for £25! Damn, the iPad Keyboard only sells for £55!
It's a "free market".
Do you know what a free market is?
Geez people, it's just for a freaking iPad. Come on, bitching about discrimination just because you want a lot of iPads to sell them? Our forefathers are shaking their heads. Just go another day, ask friends to buy them, etc. There are plenty of very simple ways to go around this. There are more serious discrimination issue around, and considering this as "discrimination" only dilute the definition.
When I was at an Apple store (the only store in our state at the time that had iPads in stock) buying my iPad, there's a gal wanting to buy 2 iPads. Since there are already at least 3 people lining up in the store to buy iPads (including me), the Apple guy said no. Sounds fair to me.
pika2000: I was allowed to buy 2 on opening day. That was their official policy. Given that there were hundreds of people lined up behind me, I would say that the Apple employee in your case was not being fair.
Also, on the topic of profiling, I know of hundreds of iPads that were shipped internationally, all purchased by white guys. I guess we don't look as suspicious.
@Gopi: No, that's different. In your situation, it's opening day, and Apple probably has ample stock. In my case, that store is the only one that had iPads in the whole state, and they said they just had a "few." The Apple guy knew how many they had in stock. Maybe if they allowed that gal to get 2, one of us waiting in store would go empty handed. That sounds fair to me. (I didn't mention this earlier, but all of us had been assigned to get one, and that gal was asking for another one on the spot).
June 08 2010 at 2:01 AM Report abuse Permalink rate up rate down ReplyThis is silly. It is illegal for businesses to discriminate but really, how many businesses are morally good? I can give you a life example of a friend of mine going to a benz dealership to purchase an e-class, only to be refused service when they saw her come out of a really-beat-up 90s minivan. She makes over 150k, owns several homes, and is asian, but never cared too much for the superficial. Anyway, case in point is businesses are businesses. It's silly to think every business out there is completely angelic.
June 08 2010 at 1:13 AM Report abuse Permalink rate up rate down Reply"It is illegal for businesses to discriminate but really, how many businesses are morally good?"
Again, I am amazed by the sheer stupidity in these comments. Don't people stop to think before posting anymore?
You admit and accept that it is illegal, but you don't care because "everyone is doing it" and "no one is totally innocent"? So as long as many people break the law, it is ok?
Where do you live? I don't want to be anywhere near it.
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