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Double Stevemails on iPhone 4 reception: "Just don't hold it that way"

With so much to do -- counting profits, making FaceTime prank calls to Woz, rubbing hands together and laughing manically -- it's hard to believe that El Steve is taking time out of his very busy day to answer his mail. Yet answer it he does, if our two most recent tipsters are on the level. Both are telling a very similar story about Steve's answers regarding the iPhone 4's gripping signal issues.

[In the latest news on the signal/contact problems, Boy Genius Report cites similar issues with some 3GS phones as evidence that the problem is a software hiccup in iOS 4, while MacRumors notes that bumper cases or other coverings for the 4 seem to resolve the problem. ArsTechnica wasn't able to reproduce the issue right-handed, but only holding the phone left-handed and with some effort. WhenWillApple has some electrical analysis that's worth a read.]

It seems Steve is happy to suggest the Mel Brooks approach to resolving the signal issue -- if we hold the phone that way, we won't need any signal boost. Tipster Rory Sinclair recounts today's email thread with the Apple CEO on his blog:

So, um, just got my iPhone 4. It's lovely and all, but this 'bridge the two antennae to kill your reception' thing seems to be a bit serious. If I bridge them with my hand or with a piece of metal the bars slowly drop to 'Searching...' and then 'No Service'.

It's kind of a worry. Is it possible this is a design flaw?
Regards - Rory Sinclair


Steve's reply:
Nope. Just don't hold it that way.

Rory pressed the issue once more, got the same response, and pressed it again, saying "Normally there aren't limits to how you hold a phone" -- finally getting this response from Steve:

Sure there are -- every phone has these areas of sensitivity, depending on the location of the antenna. Some phones even ship with labels warning customers to not cover certain areas with their hands.

Oooookay. You might think this was a non-answer answer, but it's the same one (or nearly) that reader Craig Brockman got from his email to Steve:

Gripping any phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.

Craig's correspondence was even confirmed by MacRumors, which was granted access to his email account and validated the message headers.

That phrasing starts to sound like Steve has turned to the marketing department for some boilerplate copy, since he may end up answering a lot of these emails over the next few weeks. In fact, Engadget and The Loop say that this particular verbiage is the company's official statement on the problem, and both sites hypothesize that the Bumper cases may alleviate the issue.

If you've got signal issues on your iPhone with your normal grip, be sure to let Apple know -- then come back here and let us know, too.



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With so much to do -- counting profits, making FaceTime prank calls to Woz, rubbing hands together and laughing manically -- it's hard to...
 

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k9gardner

It's amazing how people jump on the bandwagon, either going one way or the other. Yeah, Apple needs to fix the problem, and they'll come up with something, I'm sure. When have they not fixed a known problem with some product of theirs? They have a pretty good track record, wouldn't you say?

On the other hand, what's wrong with Steve Jobs's answer? He's right, you know. No product is perfect, there are always issues to be worked around. "Hey, I can't reach the gas or brake pedal in my car." "Well, try sitting behind the wheel, instead of in the back seat!" Or, "Why do I always cut myself when I use this knife?" "Try holding it by the handle instead of the blade!"

I still believe that Apple is on a path to bring some really great products into our lives, just on the horizon. I would hate to see them lose too much momentum over silly stuff like this. It's a non-issue in so many ways, and in the others, soon will be also.

July 13 2010 at 8:49 PM Report abuse rate up rate down Reply
Chris

I'm right-handed but I hold the phone with my left hand up to my left ear when I talk (I hear better that way for some reason) and I think Apple's stance on this issue is appalling. I will not be upgrading to the iPhone 4.

June 28 2010 at 11:27 PM Report abuse rate up rate down Reply
Greg Roberts

While I'm not really up in arms about this issue, I really do think Apple should consider giving away the bumper cases for free seeing as how they reportedly solve this problem.

June 28 2010 at 10:38 AM Report abuse rate up rate down Reply
Alex

Although I agree with the issue being an important issue, you REALLY have to work to get it to have this problem. It's not like it happens on every call. The metal size has to be bare (no case on it) which is NOT how 98+% of the people will use it. It has to be fully gripped in a bare, slightly sweaty palm and fully enclosed in the hand to make contact with 2 parts of the metal rim at once, and then it only happens sometime. So, the reality is that people can make this happen, but its not like it happens on every call or every time or even regularly. It's a situation that CAN BE made to happen. But then, everyone has to make decisions on everything for how "not perfect" they are. Thank god the Google phones and HTC phones and Palm phones are 100%

June 27 2010 at 2:13 PM Report abuse rate up rate down Reply
4nNtt

I covered up the speaker port on my iPhone and I couldn't hear anything. This thing is so defective!

June 27 2010 at 1:09 PM Report abuse rate up rate down Reply
EsquirePhotography

So it's a good thing that a handicapped person like me that is deaf in his right ear will need to reconsider buying an iPhone 4.

A lot of good it would do me holding the phone "correctly" to my deaf ear where I can't hear the call or holding it to my left ear (the ear that works) and potentially not being able to make a call.

I'm a HUGE apple fan, but with my wifi iPad STILL having disconnect issues and now this - it really makes me wonder why I'm paying premium hard earned money for a premium product that has premium problems.

June 27 2010 at 1:15 AM Report abuse rate up rate down Reply
Mike Reed

One thing I think should be made clearer about this issue is that this really has nothing to do with covering or otherwise blocking the phone's antenna. If the issue is about covering the antenna, then why does a bumper installed on the outside of the phone fix the problem when holding it in the exact same way?

The issue here is that when your skin comes into contact with two points on the phone you somehow interfere with the antenna's ability to perform its job. The issue is not about covering up the antenna.

June 25 2010 at 11:32 PM Report abuse rate up rate down Reply
Daniel J Ocegueda

Held my iPhone 3GS with my hand wrapped around the bottom half, and I noticed I was losing bars. Then I let my phone rest on my palm, and the bars started coming back up. Never noticed it before, its kind of funny.

June 25 2010 at 7:13 PM Report abuse rate up rate down Reply
Phototristan

Apple should have put the separater on the top portion of the iPhone. That would largely alleviate the issue since you rarely grip the phone there.

June 25 2010 at 7:07 PM Report abuse rate up rate down Reply
johnblackataol

it turns out the iPhone 4 doesn't drop left-handed calls. and the placement of the antenna helps reduce the chance of brain tumors. http://www.macdaddynews.com/?p=4368

June 25 2010 at 4:18 PM Report abuse rate up rate down Reply
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