Apple issues official word on iPhone 4 reception: it's the bars, man
If you didn't see the thorough reports from AnandTech and Richard Gaywood on the behavior of the iPhone 4 in low-signal areas, one of the conclusions they came to is that 'bars are bogus.' The behavior of the signal indicators on the phone is wildly shifted toward the optimistic, with over half the available signal range displayed as a cheery five bars. This contributes to the death grip problem: users who are giving up some antenna sensitivity when they grab the phone may not realize that their signal was iffy to begin with.
Guess what: Apple agrees with them, at least in part. The company posted a letter/press release today (unsigned, rather than the attributed-to-Steve past Thoughts on Music and Thoughts on Flash; they could have called this one Thoughts on Bars, but that would have been a little cruel) that admits "We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising." The letter continues: "Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong."
Totally wrong? Golly.
Apple says it will be releasing a software update to recalibrate the signal display so that users will be aware of the low signal that they didn't think they had, and as a result the problem of not being able to make calls when they hold the phone 'the wrong way' will be less evident. I guess.
We're all for clarity in signal displays, but what's not clear is how a more sophisticated formula for computing the "more bars in more places" will help users who have bought bumpers, or returned phones, because their iPhone 4s could not make calls in places their 3GS phones did. As Apple notes, there are plenty of users who are not having problems, and in fact get better reception and fewer dropped calls than they did with previous generations; all that does not invalidate the issues that are causing grief for Death Grip Nation.
In their review, Anandtech acknowledged that the iPhone 4's antenna capabilities and performance in low-signal areas are much improved over the earlier generation, with the ability to hold calls in conditions where the 3GS would have dropped them. Still, their conclusion is sound and straightforward: "At the end of the day, Apple should add an insulative coating to the stainless steel band, or subsidize bumper cases. It's that simple."
Note: Whether you are having reception issues or not, please be respectful and constructive in your comments.
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If you didn't see the thorough reports from AnandTech and Richard Gaywood on the behavior of the iPhone 4 in low-signal areas, one of the...
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I just got my iphone 4G . it shows 1 signal or none :( i couldn't hear a word others say.
i am planning to return it.
Apple FYI: My 3GS phone lost coverage - significantly - when I upgraded the OS. My wife's 3G phone works next to mine all the time...
July 08 2010 at 10:10 PM Report abuse Permalink rate up rate down ReplyAs a 20+ year veteran of the wireless industry and most of that time was dealing with product quality and root cause/corrective action I can tell you that holding any phone will affect reception and that placing the actual antenna on a surface that can come in contact with human skin makes it that much worse. Add to that the ability to "connect" two different radio antennas by bridging them compounds the issue. This will not be corrected by software. The other issue is that Apple failed miserably at representing accurate signal strength makes a bad situation even worse. I wonder if there are studies being done on the potential higher RF exposure due to no buffer between human skin and the antennas? I know that a company I worked for made their factory pouches so the back/antenna would face away from the body to help signal and avoid excessive exposure.
July 06 2010 at 10:38 PM Report abuse Permalink rate up rate down ReplyYeah... I'll be waiting for a revision or two on the HARDWARE.
My 3GS is just fine for another year.
Im not sure if the networks are slightly better here in the UK, maybe as there is A LOT less land the networks have to cover but with the exception of trains and tunnels I can honestly say i don't think I've ever had any dropped call on any of my phones... and i live in a basement apartment.
I don't have a big enough sample to get a conclusive test done but i did one at work, and this problem does effect older generations of the iPhone but only those who have upgraded to the iOS4. At the same time though the bumper on my iPhone 4 does stop the problem so god knows what the cause is.
Didn't apple have to release an update a while back because the iphone was displaying too few bars when on 3g? Makes me wonder if this is more of a software problem. Although if i was getting dropped calls I'd be switching phones very quickly, there are plenty of iPhone rivals popping up!
Even if I wanted to put an ugly bumper on my phone, they're out of stock everywhere. That is a mythical solution
July 03 2010 at 3:30 AM Report abuse Permalink rate up rate down ReplyI have an iPhone 4 with no reception/signal issues. I'm just sharing this, because these articles tend to highlight the negative experience many customers had while I am one of the many customers who has a positive experience with iPhone 4. It's by far the best smartphone/productivity gadget I've ever owned.
July 03 2010 at 2:38 AM Report abuse Permalink rate up rate down Replyso apple is saying it's not the iPhone that is the problem it is AT&T who is the problem. they are implying AT&T need to fix there signals
hahahaha goo apple
ps. defiantly think verzion is getting there iPhone
Does anybody remember a long time ago when everyone was miserable about their reception with their phone and Apple released a patch saying the iPhone didn't properly display your phone's reception? Patch came and bars went up.
Hmm
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