Law firms suing Apple not impressed with explanation of reception issues
The fix from Apple for the increasing complaints about iPhone 4 reception is, not surprisingly, not going over very well with the lawyers representing people who are complaining of dropped calls.Apple said yesterday it was 'stunned' to learn the signal strength graph on every iPhone made is not accurate, and is displaying much better reception than the phone is really getting. To fix it, Apple is going to recalibrate the display, essentially giving you fewer bars in more places.
Dan Ward, of Ward & Ward, one of the law firms suing Apple and AT&T told me:
We at Ward & Ward, along with many others, are very skeptical of this "fix." While Apple admits to misrepresenting to the public [about] the signal strength its iPhone 4 is receiving, and then says they will fix that problem, there is no indication that this "fix" will actually solve the underlying design problem.
Another firm with clients suing Apple, Mason LLP, told TechCrunch:
Our investigation revealed that users lost reception when gripping the phone in a conventional manner. We believe that the problem is not merely how the signal strength is displayed but involves a physical blocking of the antennae which cuts off calls.
The other firms suing Apple are also not likely to be persuaded by Apple's explanation, so don't expect those lawsuits to go away any time soon.
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The fix from Apple for the increasing complaints about iPhone 4 reception is, not surprisingly, not going over very well with the lawyers...
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You can recall my iPhone4 when you grab it from my cold, dead, sweaty, kung-fu gripping fingers. This is a non-issue. Stop squeezing the phone to death. Buy a case or return it and buy something else. This doesn't merit a lawsuit and I hope the courts come to their senses and acknowledge Apple's willingness to accept returns of the phones by unsatisfied customers with no questions asked and no penalties employed.
July 07 2010 at 7:51 AM Report abuse Permalink rate up rate down ReplyIsn't it a coincidence that the iPhone which reports too many bars of signal strength was released in June of 2007 and then in August of 2007 ATT started with their "More Bars In More Places" Ads. sounds like a conspiracy to me
July 06 2010 at 10:47 PM Report abuse Permalink rate up rate down ReplyIt's all very simple: Apple knew it couldn't redesign the hardware, so they came up with a software program that, when it detects a sudden internal signal drop, will NOT show in the display.
And so the recent press release about the signal logarithm mistake was just to set the stage for that software "fix" which will have the effect of showing lower bars more of the time.
It's all a magic act.
GodddAmIT! We worked HARD putting that premature law suit together and we mean to get the ABSOLUTE maximum publicity out of it before we withdraw it in a few weeks!
Do NOT try to change our opinion with facts, reason, argument or research. Our minds are made up.*
* Often from whole cloth.
If you're unhappy with your phone, return it for a refund. Why would these people keep the phone and sue? Idiots.
July 04 2010 at 10:45 AM Report abuse Permalink rate up rate down ReplyAll lawyers are scum and these dimwits especially so. They are nothing and will lose in court.
July 04 2010 at 10:30 AM Report abuse Permalink rate up rate down ReplyApple are letting you return the phone for free within 30 days if you're not happy - Not completely true. This applies only to those who bought an iphone in an apple atore without a contract, the operators that resell these are not admitting to any design flaw so are not accepting cancellations based on signal issues, only replacement phones. If like me you're in the UK and bought your phone in store you're stuck with it or you can send it in for a replacement.
The lawsuits are a stupid way of making money for lawyers - true I guess nut class action suits exist for the little guy to be able to stand up against the big guy, especially in the U.S. Where it's unbelievably hard work to get justice against someone with so much more money than you.
Lawsuits will ruin apples share price - a very amateurish thing to say. When you're pricing a company you look at certain things like debt, revenue, pending lawsuits and potential for future ones. If apple weren't being sued now their price would still drop because there is global bad press right now which will lead to reduced sales. Each return is a lost sale and still, there's potential for lawsuits and a recall - I can at least give accurate advice on this point. It's my job.
I also read the statement from apple and am surprised they didn't know it would be torn apart by the lawyers. They're saying this problem existed through all iPhones "accidentally" yet people have only experienced problems with the 4.
They also removed the legitimate way to view your signal strength in dB rather than bars and only for iPhone 4.
Looks to me like the: the lawsuits will continue, apple will state the problem is provider based, tests will be done by some external group to assess it and either a case or a recall will be offered.
My phone has black tape down one side now to make it work because luckily I'm in the left handed minority.
What must have been a couple of decades ago, I saw a cartoon in a Playboy magazine showing two vultures perched on the craggy side of a mountain overlooking an empty desert floor. One vulture turns to the other and says, "Wait hell - I'm gonna kill something!". Some things never change.
It seems to be an AT&T issue. From what I have read, people who are in good coverage areas have not had problems. People in "spotty" coverage areas do have problems. Also I agree that if people have problems they should return the phone. It's been out less than the 30 day return time, so just return it. But instead they sue? All of a sudden AT&T is not to blame for bad reception like they have been since the original iPhone came out. Seems weird to me. I think apple makes superior products to any other company out there and the half asses are getting really spooked by their dwindling market share.
Sent from my iPhone
While pinching a loaf
I love it, it just goes to reinforce te stereotype that Mac people are blind followers...every comment that supports litigation, or at leasts is upset about the antenna issue, it's down-voted.
As I've said before; my iPhone 3GS is my 4th Apple product after my iPods and I've loved my experiences with their products, but when there's an issue with a product, you expect results, not a software patch to mask the problem or some press release.
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