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iPhone 4 press conference, by the numbers

Apple dropped a lot of interesting numbers during the press conference this morning, from both their own research and AT&T's data. Steve Jobs also said that three million iPhone 4s have been sold to date, so let's put this into perspective.

.55 percent: This is the percentage of iPhone 4 users who have contacted AppleCare regarding antenna or reception issues. This comes out to only 16,500 AppleCare cases. We are not sure if this includes issues related to the proximity sensor; however, Jobs later acknowledged in the press conference that the proximity sensor will be addressed in a future software update.

1.7 percent: This is the number of iPhone 4s returned to AT&T since the initial release 22 days ago, which comes out to roughly 51,000 returns. By contrast, 6 percent of iPhone 3GS were returned in its early days -- and the numbers of those sold are lower than the iPhone 4.

The final number is that AT&T is reporting that less than one more call per 100 placed is dropped compared to the iPhone 3GS -- more calls are dropped than the earlier model, but it's only one more per one hundred. However, as was said in our liveblog discussion, this number probably does not take into account the calls that failed to connect in the first place.

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Apple dropped a lot of interesting numbers during the press conference this morning, from both their own research and AT&T's data....
 

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Karen

testing my tuaw password

July 17 2010 at 7:22 PM Report abuse rate up rate down Reply
Michael Sully

You should all watch this video about the iPhone. its short, on point and puts a lot of things in perspective: http://vimeo.com/13406519

Maybe there are more important things going on in this world than the iPhone debacle...

July 17 2010 at 2:23 PM Report abuse rate up rate down Reply
Chris

I wonder what the return rate to Apple stores has been, compared to the 3GS. I find it interesting that they chose to use AT&T's data, especially when one considers that the majority of users presumably purchased their phones through Apple's retail channels. Could one return their unit to an AT&T store if they purchased it through Apple?

July 16 2010 at 10:45 PM Report abuse rate up rate down Reply
DK

AT&T has reported their system-wide dropped call rate as 1.32%. If 3GS is typical, then an increase in dropped call rate of "less than 1%" is a 70% increase in dropped calls - expressed as a percentage, it doesn't sound so innocuous!

See http://bit.ly/9x3xQY for AT&T's press release

July 16 2010 at 10:11 PM Report abuse rate up rate down Reply
PS

Gee the android drones are at it today - how much do you get per post. The Chinese pay a few cents per post to people trying to spin there proper gander. I think one goolge clone could make thousands of posts.

July 16 2010 at 5:55 PM Report abuse rate up rate down Reply
Russ

I called apple care day one and today this arrived via fedex for free

http://yfrog.com/3dr2bkj

July 16 2010 at 5:37 PM Report abuse rate up rate down Reply
Ray J. Norris

Well, I was a huge fan of Apple - however, that eroded over the past 3 years starting with the launch of MobileMe, continuing with numerous arrogant statements and decisions by Jobs, now the IPHONE 4 - (and Jobs)

I have seen this before: (too often)

The magic is gone - Jobs knows it, but can't believe it, can't reconcile it, and is making stupid decisions as a result. Frankly, Jobs is not acting hungry for our loyalty.

User sophistication is out-pacing what Jobs can respond to. The issues Apple has had with the IPHONE were purely bad management decisions - the response by Jobs is insulting.

The antenna - all communication technicians (high freq and low) know not to create an antenna that touches the metal case to be held - that is just bad design -

The sensor - you watch, the solution they will arrive at will backfire - the sensor is not too sensitive - it is confused. You can't make a song out of static. (but you can try)

Its too bad - Apple really had a good run!

I took my phone back - It hung up 5 times this week (not from bad signal) and constantly turns on speaker phone when up to my ear. I am pretty sure their 'done right' multitasking is exhibiting issues as well.

July 16 2010 at 5:05 PM Report abuse rate up rate down Reply
2 replies to Ray J. Norris's comment
willjanes

Good, now go get on an HTC blog, and complain about your battery life, screen separation, head phone jack problems, and crashing apps.

July 17 2010 at 5:35 AM Report abuse rate up rate down Reply
Ruefus

Gee.....sure sounds like you've got the proxmity-sensor issue. Of which is fully-acknowledged and being addressed.

As for the rest of it.....done let the door hit you where the good Lord split you.

July 17 2010 at 9:56 AM Report abuse rate up rate down Reply
J. Potter

I used to work for a tech company doing quality control. I can tell you a 0.55% problem is huge.

July 16 2010 at 4:31 PM Report abuse rate up rate down Reply
David S

One thing no one picked up on: "an increase of dropped calls per 100 of only one". So, if ATT was dropping 10 calls per 100 with the 3GS, that would mean 11 calls per hundred for the Iphone 4, or a 10% increase.

(For the record, I have a personal iPhone 4 with ATT, and a company Blackberry 9700 with Verizon; the Verizon phone drops more calls for me than the iPhone).

July 16 2010 at 4:08 PM Report abuse rate up rate down Reply
1 reply to David S's comment
Ouch

Look two posts up :)

July 16 2010 at 4:12 PM Report abuse rate up rate down Reply
Geordie Korper

I have dozens of friends with prior iPhones and they make and receive calls where I cannot do so with my iPhone 4. I have also owned all the previous models and I cannot make calls where I used to be able to prior to getting an iPhone4. I have not called AppleCare because it is very well known that iPhone 4s are defective. It is extremely easy to reproduce the problems and Apple doesn't need me to tell them about it. That being said I am not going to downgrade to an iPhone 3GS over this issue. For me the other features of the iPhone 4 make it worth keeping. That does not change the fact that when I upgraded to an iPhone 4, in the areas that I frequent, my call failure rate went from about 30% to 80%.

July 16 2010 at 4:07 PM Report abuse rate up rate down Reply
2 replies to Geordie Korper's comment
willjanes

For God's sake man, take your phone back! Get a Refund!

July 17 2010 at 5:31 AM Report abuse rate up rate down Reply
Dan Woods

If you have a problem, tell them. As long as your polite, they love the feedback, and will do as much as they can to solve your problem.

Whinging in public forums, writing blog posts and getting abusive in-store is not polite.

July 17 2010 at 6:58 PM Report abuse rate up rate down Reply
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