Skip to Content

Will jailbreaking your iPhone void your warranty?

jailbreakAccording to the manufacturer, maybe. Intrepid Apple blognaut Leander Kahney rang up Apple, asked the question above, and got a response. This was more than we got when several of us asked Apple multiple variations of the same question. Apple's statement, as seen on Cult of Mac:

"Apple's goal has always been to insure that our customers have a great experience with their iPhone and we know that jailbreaking can severely degrade the experience. As we've said before, the vast majority of customers do not jailbreak their iPhones as this can violate the warranty and can cause the iPhone to become unstable and not work reliably."

Well that's clear as mud, isn't it?

Apple points to a knowledgebase article here, indicating how much instability you might expect after jailbreaking your iPhone. Of course, now that jailbreaking is legal, Apple can't really go after anyone doing it, but that doesn't mean they have to support your functionality habit, either. Because, as Apple has vaguely worded, it might void your warranty. Not that it will -- because if you don't mess with baseband and restore your phone, no one would be the wiser. A simple complete restore really does bring your iPhone, iPod touch, or iPad back to factory conditions.



I'm not sure what harm jailbreaking an iPod touch is going to do to AT&T's precious network, frankly (considering there's not even a cell radio in the darn thing). But hey, it's Apple's product and they can, or cannot, void your warranty if they want to. We just don't know if they will. We'll have to wait for the Imperial Veil of Secrecy to lift yet again.

Keep in mind you may jailbreak your iDevices without unlocking them. An unlock allows you to use different carriers, whereas a jailbreak will allow you to run software Apple hasn't approved. I see the logic in their statements about jailbreaking and stability. No manufacturer is going to claim someone else's work is better than their own. Certainly not Apple, not in this universe.

What I don't get is why Apple fails to deliver clear answers on important questions for consumers. Perhaps someday they'll release the iTapDance shoes they've been wearing all these years.

Categories

Jailbreak/pwnage

According to the manufacturer, maybe. Intrepid Apple blognaut Leander Kahney rang up Apple, asked the question above, and got a response....
 

Add a Comment

*0 / 3000 Character Maximum

43 Comments

Filter by:
eric f

The tone of bitter sarcasm in this article is far less than what I enjoy from TUAW.

July 28 2010 at 4:14 PM Report abuse rate up rate down Reply
Dano

If it was against warranty - they'd have said so clearly to avoid the argument. It's not so they have to make it muddy. That should be obvious.

However, you mess with the phone beyond what Apple expects and you can forget them cutting you slack when you bring it in with problems. That should be common sense.

If a Genius was inclined to help you out and go the extra mile you can kiss that goodbye if you bring it in JB'ed or tell them you had.

Just bomb it back to the stone age with a restore and keep your mouth shut. Don't expect miracles when you've tweaked the heck out of it.

July 27 2010 at 9:29 PM Report abuse rate up rate down Reply
Tom Smale

Um.

What just happened?

July 27 2010 at 7:32 PM Report abuse rate up rate down Reply
mack

Here's a newsflash, it's not Apple that gets hurt by people who jailbreak iPhones, it's developers. Apple has already made its money by selling the phone in the first place.

What happens next is that people start to install applications that they haven't legally purchased from iTunes. It may start small with plenty of justification: "Oh, Apple doesn't allow try before you buy, so I'll just stick such-and-such an app on my phone for a couple of days to see if I like it", or "I'm going to review all the lawnmower apps, but such-and-such a developer won't gift me a free copy!", or "such-and-such an app is ridiculously expensive and I only want it for its print capabilities - it's not like I am going to use it every day", or "It's Apple's fault for having such oppressive app approval policies - frankly they deserve it".

But, however it starts, it always ends up in the same place - with the honest developer being ripped off. This is why I don't bother developing for the Windows marketplace anymore - because the piracy market is so sophisticated that you are lucky if only one in five of the people using your application have actually paid for it.

If the iPhone app market is going to descend into the same black hole then all I can say is heaven help the small developer. I don't agree with this new ruling. I support Apple and frankly hope that they do all they can to shut down jailbreaking and software piracy on their platforms, including if necessary using the kill switch.

And while I'm up here on my high horse, let me just say that TUAW and other sites that speak out in favour of jailbreaking, and even do it themselves, are just making the situation worse by tacitly encouraging software piracy.

July 27 2010 at 4:02 PM Report abuse rate up rate down Reply
1 reply to mack's comment
Bryan

I'm sorry, but I just don't think that it's that simple. While the ability to pirate software is there, I just don't see it as a rampant threat to the small developer. The well supported apps are updated constantly - and pirated apps can't take advantage of these updates.

There are plenty of devs that make money from their apps through Cydia/Rock. Having multiple marketplaces serves the developer, wouldn't you say? IMHO - arguments for JB are: #1 - SBSettings (use it and you'll never want to go without it). #2 - Backgrounder (yes, it's better than Apple's native background BS - and works fine on a 3G). #3 - Other miscellaneous (PAID!) apps like Longitude, iFile, and 3G unrestrictor.

Again, my two cents.

July 27 2010 at 4:51 PM Report abuse rate up rate down Reply
Mike

Yeah. Chevy canceled my warranty because I installed a new radio, lowered my ride, and panted cool logos on the side.

July 27 2010 at 3:35 PM Report abuse rate up rate down Reply
6 replies to Mike's comment
Athtart

The legality of jailbreaking has zero relevance to whether or not doing so voids your warranty. Companies have all sorts of Legal things you can not do with a product that will void its warranty... nice to see people making an issue out of a non-issue here again (sigh).

July 27 2010 at 3:32 PM Report abuse rate up rate down Reply
1 reply to Athtart's comment
VanillaSpice

And there is still the issue of breach of contract.

Peopple agreed to (after reading them, I'm sure) EULAs for both iTunes and iOS, and the EULAs specifically prohibit the use of the software with a modified iPhone.

So jailbreaking is no longer a DMCA violation, it might not void your warranty, but is it "legal" ? I don't think that it is, but it depends on whether you think breach of contract constitutes "illegality".

July 27 2010 at 11:38 PM Report abuse rate up rate down Reply
Josh Carr

@Victor

Actually doing a complete restore doesn't wipe any and all evidence. If anything crashes on the jailbroken side of things, it creates a log of that crash. I've seen those crash logs persist through restorations of the devices.

Most of the time, the Genii won't say anything about it, but sometimes they can still *tell* that you've been jailbroken.

July 27 2010 at 3:31 PM Report abuse rate up rate down Reply
AppleZilla

Other than wanting a different service provider, why jailbreak anymore?

July 27 2010 at 3:30 PM Report abuse rate up rate down Reply
2 replies to AppleZilla's comment
Jason

I'm considering jailbreaking my phone so I can install the MyWi jailbreak app. It turns your iPhone into a mobile WiFi hotspot. But to my knowledge jailbreak isn't yet available for iPhone 4.

July 27 2010 at 6:58 PM Report abuse rate up rate down Reply
Charli

you are mixing things. Jailbreaking has nothing to do with carriers. that's sim unlocking.

Jailbreaking is about installing apps outside of the app store. Like those booted out tethering apps, porn stuff, google voice and so on

July 27 2010 at 6:59 PM Report abuse rate up rate down Reply
jeffholton

Apple today announced a revolutionary new terms of service policy. You now get a magic response when you ask questions about jailbreaking your iPhone.

The policy includes a clarification on warranty voiding unlike any you've ever seen before. This policy will fundamentally change the way you think about using your iPhone.

Google is unavailable for comment.

July 27 2010 at 3:06 PM Report abuse rate up rate down Reply
digocms

Now THAT's a true professional way to mention "jailbreaking becoming legal". Thumbs up, guys!
I'm glad to see you guys didn't commit the same mistakes your friends at CoM did, by posting an entire Jailbreaking Guide and a special post on how to install pirated apps on your iPhone.
Keep up the always-good work!

July 27 2010 at 3:02 PM Report abuse rate up rate down Reply
Buy an ad here

Hot Apps on TUAW

Tweets

© 2012 AOL Inc. All Rights Reserved.