Report: iPhone 4 owners report fewer dropped calls than iPhone 3GS
With all of the Antennagate hoopla since the release of the iPhone 4, you'd think that owners of the new phone are never able to complete a call normally. According to a recently published survey from ChangeWave Research, iPhone 4 owners are reporting fewer dropped calls than iPhone 3GS owners.
5.2% of iPhone 4 owners reported dropped calls during the month of July, while 6.3% of owners of the iPhone 3GS said they had experienced dropped calls in a June survey. The survey also noted that one in five iPhone 4 owners said that the antenna issue had caused them problems, but respondents also overwhelmingly felt that Apple's solution (the free case / bumper giveaway) was acceptable.
The survey contained more fascinating information about the iPhone 4. While 72% of iPhone 4 owners are Very Satisfied with their phones and another 21% weigh in at Somewhat Satisfied, those numbers are lower than what ChangeWave saw for the iPhone 3GS in August of 2009. At that time, 82% of iPhone 3GS owners were Very Satisfied, and 17% were Somewhat Satisfied. ChangeWave believes the tidal wave of negative publicity around the release of the iPhone 4 may be the cause of the lower numbers for the new phone.
Even more fascinating were the results of a survey question asking "What do you dislike the most about your iPhone 4?" While the same question about the iPhone 3GS last year found 41% of respondents griping about the short battery life, a huge number of iPhone 4 owners find AT&T to be the worst thing about the phone. 27% found the requirement to use AT&T's network to be their top complaint, while 24% found the coverage, speed, and quality of the AT&T network to be their top beef.
ChangeWave thinks that now that the wave of negative publicity about the iPhone 4 has passed, the phone may eventually surpass the customer satisfaction figures of the iPhone 3GS.
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