Case study: Griping about signal quality can produce results
For most iPhone owners, it seems like AT&T is deaf to our complaints about signal quality. It appears, however, that griping loudly and repeatedly to the company does have an effect. I live in the suburbs south of Denver and my signal quality is pretty good. However, whenever my wife and I have gone to Colorado Rockies baseball games in the last few years (we're season ticket holders), we've had awful service at the ballpark. Although the signal strength indicator would show five bars, it was impossible to do much of anything with our iPhones or iPads. Even trying to send out text messages would fail, and attempts to use the MLB At-Bat app in the ballpark were laughable to the point that I didn't purchase the app for the 2010 season. What was even more frustrating is that AT&T is a ballpark advertiser at Coors Field, so you think they'd want their service to be excellent.
I started using the AT&T Mark the Spot app at every game I went to, making complaints about how bad the signal quality was. My wife did the same, and I encouraged many other iPhone users at the ballpark to do so as well. Often, the app wasn't able to send out the complaint, location, and signal strength info until we left the ballpark and were heading home.
Well, it appears that the griping had a positive effect. At Tuesday night's winning game against the Cincinnati Reds, we noticed that not only did we have five bars of signal strength, but data transfer was lightning-fast. I actually loaded some iPhone updates during the 7th-inning stretch with no problems, and uploaded some photos to Facebook. These were all things that I couldn't do before. I thought that this was just a fluke, until my wife pointed out an article on a local news website yesterday.
According to the article, AT&T has just installed the equivalent of eight cell sites in the ballpark with a distributed antenna system connected to more than 120 antenna locations. The reason? Necessity, according to an AT&T spokesman. Perhaps we're already benefiting from the 18-19 billion dollar investments in their network AT&T boasted about yesterday.
I'm looking forward to using that fast 3G service for future games, which will hopefully include some playoff action for the Rox.
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For most iPhone owners, it seems like AT&T is deaf to our complaints about signal quality. It appears, however, that griping loudly and...
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I have had the exact same problems at Angel Stadium in Anaheim, CA ever since I bought my iPhone 3G 2 years ago and still have the problem with my new iPhone 4. It's very frustrating that I can't do ANYTHING in my seat. And like it's mentioned in the article, ATT is a huge sponser and has a huge banner promoting their faster speeds and best coverage bullsh#%. It would be nice if anything if there was a free WIFI hotspot but alas there is nothing.
September 11 2010 at 4:08 PM Report abuse Permalink rate up rate down ReplyIsn't it a bit sad, you go to a Baseball game to watch baseball, why waste your time to relax and to enjoy the game by sitting and tinkering with your tech, don't you wish you could escape from your phone.....can just imagine how ridiculous it must look people walking around the staduim while the game is in play waving their phones around and trying to get better signal forgetting the reason why they are at the staduim in the first place....
September 11 2010 at 8:31 AM Report abuse Permalink rate up rate down ReplyI'm not surprised this happened. If anything I'm surprised it didn't happen sooner. My wife used to work for the St. Louis Blues (NHL team) at the Scottrade Center in downtown St. Louis. Their offices were below ground level, at about the same level as the ice. Anyway, inside her offices there was no signal with Sprint phones. AT&T and Verizon had great signals. Turns out AT&T and Verizon were sponsors, and had installed cell repeaters inside the building. Sprint, not being a sponsor, never bothered. The wife actually talked her way out of her Spring contract over this. It took about a week, and about 10 phone calls, but she made it happen.
September 10 2010 at 3:01 PM Report abuse Permalink rate up rate down ReplyOur office is a block away from Coors Field. ATT finally got tired of giving us $500 monthly credits for the lack of service.
September 10 2010 at 12:34 PM Report abuse Permalink rate up rate down ReplyI just had the same experience at Citizens Bank Park this past weekend. When I got off the subway the station was renamed to AT&T Plaza and there was a large advertisement above right field. On top of that, my Iphone actually works at the park now.
September 10 2010 at 11:47 AM Report abuse Permalink rate up rate down ReplyVisiting Boston this week and had this very problem at Fenway on Wednesday night. Three or four bars most of the time, but no data and no calls.
PITA.
I live in a small resort community on a beautiful lake in upstate New York. AT&T service here is horrible. I had to buy a microcell to use my iPhone at home. I have used the AT&T marks the spot app a LOT and I've called AT&T a lot too. I actually have seen some improvement in cell service. It's still not great but it's gotten better. Every time I see anyone using an iPhone I ask them about the quality of their service. When they inevitably complain I tell them about the AT&T marks the spot app and I ask them to install and use it. I think it's helped.
September 10 2010 at 9:25 AM Report abuse Permalink rate up rate down ReplyNow, if they would only upgrade the one and only cell tower west of Loveland, CO that does not have 3G. I have to turn 3G off on my iPhone when ever I am at home because the phone rotates between "No Signal", "Searching" and "E" continuously. I am assuming that it sees a wee bit of 3G signal from a tower near Longmont and gets confused.
September 10 2010 at 9:09 AM Report abuse Permalink rate up rate down ReplyThey gave us free AT&T wifi here in the chi at wrigley and the surrounding area to lessen the strain on the networks. Pretty cool.
September 09 2010 at 11:41 PM Report abuse Permalink rate up rate down ReplyI have a few areas here in Denver where I get 5 bars but no connection. I need to remember to do this! Thanks for sharing this.
September 09 2010 at 10:02 PM Report abuse Permalink rate up rate down ReplyHot Apps on TUAW
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