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Are higher iPhone 4 accident rates really something to worry about?


A report that surfaced from SquareTrade a couple days ago claims that accident rates are higher on the iPhone 4 than its 3GS sibling.

SquareTrade says that in the first four months of the iPhone 4 being out in the wild, there is an 82 6 percent increase in reported broken screens over the rate on the 3GS. Thing is, SquareTrade counts the back of the iPhone as a screen, not just the front display, and reports that broken glass on the back of the iPhone accounts for 25 percent of the issues they've run into.

One thing to take with a large grain of salt -- SquareTrade makes its living by selling warranties. It culled its numbers not from AppleCare, but the company's own warranties that it sells. Far more iPhone 4 users most likely have AppleCare or no extended warranty at all on their iPhone and this study, which has grabbed a good bit of media coverage, seems to have been created to sell more of SquareTrade's warranties.

There was also a pent-up demand for the iPhone 4 as evidenced by the numbers sold compared to those for the 3GS. Many people, myself included, waited to upgrade from the original iPhone or iPhone 3G and never got a 3GS. The phones are also constructed differently. So, take double the amount of glass in a phone, add the fact that there are more phones out there, and you're going to have more accidents. Read through the report and make your own decision. If you're still worried, slap a good case on your iPhone and don't use it as a hockey puck or bottle opener.

[Via MacObserver]

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iPhone

A report that surfaced from SquareTrade a couple days ago claims that accident rates are higher on the iPhone 4 than its 3GS sibling....
 

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AsadMoeen

http://www.mixupdate.com/?p=1655

If this is true, how strong would this phone be ?

October 17 2010 at 3:29 PM Report abuse rate up rate down Reply
Nick (xbl: andsoitgoes42)

See, here's the thing.

People are becoming more wary of damage to their devices and, thanks to Squaretrade's amazingly cost-effective warranty, more and more are choosing to have them purchase the protection through them.

I did not read through the entire article, but does it count the number of warranties purchased between the devices?

There is such a heavy push to insure these devices because of their glass screen and outrageous cost, that I'm fairly confident that more and more people are purchasing these warranties to protect their investment.

And sure, more phones probably break due to the back screen, it's there to be pretty and unfortunately costs in fragility, but people can SEE what they are getting into.

My FIRST purchase before even approaching the counter to pay for my phone was to buy a sturdy case for it. Done. I got one that has a 4' drop test. One that still looked attractive, maybe added a bit to the bulk, but would protect a device that I hold near and dear.

I don't have my iPad out of its case, I'm not going to have my iPhone out of its case.

It's not a droid. It's made of glass. It's extra pretty. It's easily damaged.

What iDevice isn't? The early gen iPods and their shiny back screens scratching the moment they're removed from the box shows that Apple cares about that initial "ooh" factor. They've established that.

Suck it up. Deal with it being fragile and be smart, BUY a warranty like squaretrade.

I'd be on it in a heartbeat if it was available in Canada. Better than the crap the Best Buy and equivalent stores sell.

October 16 2010 at 4:52 AM Report abuse rate up rate down Reply
johnsherer48

The iPhone AIR isnt actually a phone per se. The 'AIR' part of it refers to a case which goes over the handset and acts as a rechargeable accessory for the battery on the phone.
http://knightsticksecigarettes.com

October 16 2010 at 2:04 AM Report abuse rate up rate down Reply
Richard White

Frankly I don't think the iPhone 4 is fit for purpose.

When I tried out a 3 in the shop before getting one on contract it was so obviously a 'bar of soap' that I automatically bought a case for it. The 4 I bought sight unseen, but I signed up for the free case program.

Apple still hasn't managed to send me a large rubber band through the post (more than 2 weeks) and in the mean time this slippery object falls off nearly every surface - even tables!

So of course it's cracked and of course I'm pretty pissed off. What I find truly extraordinary is that Apple have put a device into the marketplace which to me, as an ordinary consumer, seems quite unfit in this one area. it's not a piece of jewelery, it's a phone!

October 15 2010 at 9:05 PM Report abuse rate up rate down Reply
3 replies to Richard White's comment
fizzy

Statistical analysis fail, TUAW...

The SquareTrade report says that in the first 4 months of ownership, 4.7% of iPhone 4 owners reported an accident, versus 2.8% for the 3GS. This is a 68% increase in accidents.

The 82% vs. 76% cracked screen number is the percentage of cracked screens, relative to other accident types. If you multiply that by the 4.7% and 2.8%, you get the conclusion that 3.9% of iPhone 4 users report a broken screen in the first 4 months, versus 2.1% of 3GS users. That works out to an 82% increase in the percentage of cracked screens.

You probably got confused because of the coincidence that 82% showed up twice in that report.

Even worse, your claim that the higher number of phones means more accidents is meaningless in this case, but other folks have already pointed this out before me.

October 15 2010 at 6:15 PM Report abuse rate up rate down Reply
Evan

As long as they are using the same collection method for their data, it doesn't matter that they are or aren't using AppleCare data. The percent differences are based on the same collection methods, so you are able to make correlations and assessments from the data.

Even if you break both front and back glass appart, the new iphone has a higher rate of failure. Regardless of the minute possibilities (I.e. More teenagers) this fact is that this newer product is failing at a higher rate.

I'm not surprised, but why defend it? Shouldn't the industrial design ideals apple strives for be creating a more sturdy, longer lasting phone? Or maybe Apple is just a company chasing consumers after all...

October 15 2010 at 5:21 PM Report abuse rate up rate down Reply
Lance Miller

After a loose home button & a cracked backing, just from stuffing it in my pocket, I determined this this model is to fragile for everyday use so I sold it. I took back the 3G I gave to my grandson after finding him a like new Android G1. I'm currently looking at the numerous non-apple phones that are out there which have better hardware / cameras & bigger screens.

October 15 2010 at 5:09 PM Report abuse rate up rate down Reply
1 reply to Lance Miller's comment
Brett

Sorry you had bad luck with yours. My wife and I have had iPhone 4s for 3+ months, constant use, no problems at all. We've even got a 1 year old and a 2 1/2 year old who sometimes play with the phones (with close supervision). No problems whatsoever.

From my experience, this phone is solid.

October 15 2010 at 5:27 PM Report abuse rate up rate down Reply
joelesler

Oh, yes, this is SO reliable, where did they get their information? Oh, did they get it from Apple? The truly only people in the world who have the statistics on this? Seriously? They didn't? Oh.

Guess this is BS then.

October 15 2010 at 4:34 PM Report abuse rate up rate down Reply
3 replies to joelesler's comment
Jason

I'm curious to see how many people have had a loose home button. I'm on my third iPhone 4, and the first one was the only one that actually had a good home button (of course, it had other issues).

October 15 2010 at 4:03 PM Report abuse rate up rate down Reply
jjwlist

It's a glass cell phone - is anyone surprised?

October 15 2010 at 3:54 PM Report abuse rate up rate down Reply
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